GolfStoreEurope

Rang the company due to mixed website reviews. Got through to Martin who was courteous and professional. Asked him to physically check that they had the product I was looking for and he did this and confirmed it. Product was shipped on the day they said it would be and it arrived the next day. No problems. Both Martin and Catherine (who took the order) were very nice. My experience is that you should check by phone that they have the product you want as it looks like their inventory system is not showing accurate quantities, which seems to be causing some grief for other users.

Web site is easy to navigate and had no difficulty with placing my order. On dispatch of the item, I was informed of the tracking number and, the item was received within the specified time. Good all round service from this retailer.
Many thanks

I bought a beautiful rescue Nike of the last year at an excellent price. The club arrived today and it is magnificent. Unfortunately supplier forgot to enter my house number and the phone number to the carrier, this could not deliver but no one warned me and no one knew who was the agent in Italy courier. In the end it all worked out well but I think that such errors should not happen. I want to thank Jenny for the effort expended in resolving the problem, although it was not within its competence

I have been a customer for years any mostly the experience was ok.
The last few orders the delivery times where terrible (shipping within 24 ours or within a few days mostly means the you have to wait 2 weeks for you product to arrive)
So on my recent purchase i only ordered items that where in stock as stated on the website. After 5 days without any reaction i send an e-mail asking what the status of my order was. The reaction was that due to stock problems the shipping date of the delivery was delayed and i had to wait another 5-7 days. The items i ordered are still stated as in stock on the website! In my opinion this is misleading customers.

So if time is no problem you can safely order at this company, if you want things fast don't!

Single worst company I have ever dealt with, advertise 'in stock' clubs and then inform you it will take a month to get from a supplier.
They then said it would take a further 3-4 weeks than originally planned so I cancelled the order.
7 emails later and 8 weeks and I still have not received a refund and they cannot offer an explanation.

After ordering a Scotty Cameron putter, where the GolfStoreEurope gives out an expected delivery date of 10 working days I thought it would be a good site. Unfortunately, after multiple mails... no putter delivered. Customer service did not show that they cared and I did not get one answer that gave me indication when the putter would arrive. We are now almost 5 weeks further and I have withdrawn my payment via my credit card company. GolfStoreEurope cannot be trusted and there are better sites available. Golfonline.co.uk for example.

Buyer beware! Sadly I am reporting the same experience as the majority of people. I order a putter on the 22nd November which was marked as "in stock". I called so many times I know their telephone number by heart, not once did they answer. At almost 3 months in I have cancelled the order having been promised delivery dates which were never honoured... The telephone number on their site must be for the warehouse. If you search google you will find another number for the sales room, they won't be able to help too much but you at least get to talk to someone who can pass on messages etc.

My daughter ordered a rescue club at the end of November and the money was debited from her account. No delivery by 20th December so she tried to call. Surprise no way of getting through so she e-mailed them. She was told that the club was out of stock. She asked for a refund, but still hasn't received it despite two e-mails assuring her it had been paid and would be in her account within 24 hours.

I have also sent two e-mails asking for someone to contact me, but nothing.

Is this company actually real? Seems like they are a bogus company cashing in the hard earned cash of people with absolutely no intention of supplying the goods.

Based on my daughters experience I would use this company.

When I ordered an R11 driver, they made me wait for it for over a month, even though they said they would deliver within ten days. After a month I gave them one more week to make things right or I would just cancel the order and expect a refund. They couldn't be bothered. After that week they just stopped communicating. Thankfully I had paid with visa and I could get my money back through them.
In short: golfstoreeurope.com are thieves: they wil accept your money, but won't send you the goods.

They are no serious. They promise price and delivery times which are not the real ones. You are forced to send several e mails to know what is going on with your order. They answer after several requests, and with informations not always accurate.
Avoid this web site. Very bad...

Anyone have an idea how start a legal action to this company? Pls respond.
It seems to be a fraud company. They are not reacting to any calls or mails. They take the money right away from your account (they took 263£ from my account on December 17th) - but nothing processed yet her on Jan 23th - even though everything still seems to be in stock at the web-page.
Finally look at the reviews. A lot of 5 stars and even more 1 stars - almost nothing in between. I don't believe for a second that the 5 star reviews are made by customers - these reviews must be ordered by the company.

Ordered a club 18. November that was advertised as in stock. Had an email a day or so later saying the club was out of stock but they offered an alternative or refund. I have chosen refund and wait until today for the money. (Today over 6 Weeks) And of support you get no response.

Their prices are good but you do not get the goods, really bad experience, 72 hours for an e-mail, do not answer phone, cannot trust their stock. Take the order then mess about for weeks a disgrace