Goldcar

I have been trying on 13 October to make a new reservation on goldcar app (for Bodrum Airport 15-18 Oct). During payment process, after putting my mastercard 3D secure code, my debit card was charged 646,25 TRY. I didn't received any confirmation of the reservation. I have been calling to the office in Spain and the speaker said, that he don't see any new my reservation and after one hour money should be back on my account. Transaction have been finally settle on my card 15 October. I have been in Goldcar office on the Airport in Bodrum twice and they said, that they don't see any new my reservation and they advice me to wrote an e-mail to customer service... Of course they said, that they will not rent me a car beacause they don't see my reservation. I wrote a claim on 16th October. It's more than one month and they didn't reply. I sent them bank confirmation, that they charged me without doing a new reservation.

My conclusion - never use they app, they can charge you, but they will not deliver you any car.

They use CARJET to sell you package and ask you to prepay, dont prepay because if your flight is delay you will not see your money anymore, no refund if you are late to
Pick up, they just canceled my contract and refuse to reimburse or accept one day delay for pick up due to flight delay, they kept and stole my money, about 1000 euros
I paid in advance. Dont do business this company CARJET/GOLD CAR!

Booked a car through Holiday Autos (see my review) and was allocated a car from Goldcar. When I arrived after a 20 minute wait I was booked in and showed all the relevant documents including my extra insurance that I bought before travelling. I gave my credit card to allow them to block an amount in case of damage. All was well until I returned home and found that Goldcar had taken £165 from my credit card. I contacted Holiday Autos but the couldn't/wouldn't help so I contacted Goldcar who said I had purchased extra insurance. They emailed me a copy of the insurance document that had no customer signature on it. This was no surprise as I had never seen it and never asked for insurance, however they would not reimburse me. DO NOT GO NEAR GOLDCAR they will steal from you and you won't get your money back. On the upside because I could show my credit card provider evidence that I already had insurance and provided correspondence with Goldcar they reimbursed me. Don't rely on that happening, choose a reputable company and pay a bit more.

VERY CAREFUL with #GOLDCAR. December 25th I have rented a car at the Malaga airport. Contract *******. I paid the "super coverage" when I picked up the car, they charged me 115.15 euros as a deposit for the gasoline.! I have been informed that if I return the car with a full deposit, they will return the whole deposit. I have returned the car with full deposit day December 28. I have asked to review it with worker of GOLDCAR.he marked on the reservation sheet that I have returned full deposit. Goldcar has returned only 68 euros of over 115! What happened with my 47 euros. How to call it!?! You will say. IT IS NOT THE FIRST TIME I HAVE BEEN CHEETED BY THIS COMPANY. The same happened to us in fuerteventura, but then it was his word against ours, so this time I asked the gentleman of the GOLDCAR office to review it with me. Never again GOLDCAR! BE REALLY CAREFULL WITH GOLDCAR!