GoKeyless

I googled the kind of keypad lock that I wanted and found GoKeyless. When I called, Lance was incredibly knowledgeable and helped my contractor and I make some different (better) decisions. He was patient and easy to work with. The price that my local locksmith quoted me for the exact same lock was more than double the price at GoKeyless. I was so happy with the experience that I bought a keypad entry for my individual apartment door in addition to the three exterior doors to the building.

After adding 50 sequential cards to the Trilogy lock, the following morning was receiving notice that none of the previous proxy cards were working. After several failed attempts at self fixes, I called GoKeyless and purchased phone support.
Tom Johnson with GoKeyless called later in the day, diagnosed the issues after patiently listening how I had DL Windows and user information entered. After only 24 minutes Tom had provided the fix to restore the lock functions and my sanity. Great customer service, very knowledgeable and professional. Highly recommend, especially for anyone not completely familiar with programing software.

I never write reviews but have been so disappointed in my customer experience with GoKeyless, I feel the obligation to warn others. Great prices, sales and tech representatives are friendly, but their response time and ability to help troubleshoot problems is very unprofessional. I'm now 7 weeks into a lock install with faulty products. My lock still isn't working as I type this due to faulty parts.

Go anywhere but GoKeyless. It's been a truly awful and costly experience. I'm on the verge of calling it quits on this system I ordered from them and will be out $2200 in install payments for the locksmith.

Aaron

It's rare that I have the time to write reviews, but when the company in question goes above and beyond, it's a must. I had the pleasure to work with Adam Miller with regard to our original purchase. I'm not too savvy in the tech department, but Adam was patient, knowledgeable, and spoke with clarity. I had many questions, and because I ran out of them, I placed our order. I'm grateful to Adam for his help.

I'd like to give a shout-out to John (last name UNK) in Customer Service as well; I had after-purchase questions... his solution was simple and satisfied our needs!

The locks are very high quality. The installation took about 30 minutes, and we were able to use them today (day after install) when an employee couldn't get her regular key to work. It was simple.

We're thrilled on all levels, and will not only keep them on file for future use, but will happily refer this company to others... thank you!

Jennifer
Executive Assistant / Office Manager
JLab Audio, Carlsbad, CA

Buying Simplex locks from this site invalidate their warranty - Since I have had a great deal of trouble with my lock I called the company for help and found out that the three year warranty on this lock is no good if the lock was bought from Gokeyless. This was not mentioned on the site. Gokeyless does offer a 30 day warranty which is hardly an adequate replacement. Had I known in advance that I was invalidating a warranty, I would not have purchased my lock from this site. In addition, before calling the company I contacted customer service at the gokeyless site and was told that instructions would be sent to me. They were not..

Website was very difficult to use, I couldn't change my order quantity, etc. I used the Chat bot and Jason hopped on and helped me significantly - helped me get my order processed & out the door. He then took the time to answer a few questions & I let him know that Amazon was using their part number to mislead people into ordering a similar, but vastly inferior product. Would not have been able to get this order done without Jason's help!

We recently purchased an AlarmLock lock and gateway for our business. Scheduled the training through GoKeyless. Sent in a big spreadsheet of how we wanted it configured. Scheduled training session with them (they were about 2-3 weeks out on dates, so we didn't get our new lock fully operational for a while). If you're ordering a lock and want training for setup, don't bother paying for rush shipment.

Matt was a little late calling me to start the training session as another of his sessions had run over. He was polite, knowledgeable, and found answers for a question I asked that he didn't know. He showed me around the software and how to set up some different options in the future if we add more locks to our system.

AlarmLock is fairly easy to use and I think this initial training to set up the gateway and make sure all components talk to each other was well worth the time. We will probably use GoKeyless for future AlarmLock and HID card purchases.

Today I contacted GoKeyless Tech Support. Steve Caldwell sorted out my dilemma quickly and efficiently. Over the past few months I have been assisting my client to convert several openings to keyless digital devices. The advise regarding products and the technical support for what can be very complex issues has always been immediate and spot on. When required their follow up has always been speedy and diligent.

Thank you Steve for todays quick service. My questions were answered immediately! GoKeyless is my GoTo site for digital locksets and access solutions.