GoKeyless

GoKeyless has a remarkable staff both in Customer Service (Denis) and in Procurement (Yvonne). These 2 people went above and beyond normal service to provide me with a total of 7 locks. The locks are everything we expected. The initial batteries do not last long but that is to be expected of any electronic device that is purchased anywhere. I strongly recommend this company.

Becky was great to work with very quick to respond and even called me to make contact which made it it a much more personal experience. I hope we will be able to work together in all our needs for key less locks.

Jordan Hart is the greatest support technician ever. I had major problems installing Go Keyless because my computer is on a locked company server. Jordan knew exactly what needed to be done and was very patient with the installation that took a lot of time and back and forth with our company support having to make changes as well while he waited.
I have never had a support person that was so pleasant and stayed until everything was working properly. He is truly a great asset to your company. I got him on my third try and am very satisfied.

I purchased a home and sought to obtain a higher quality set of door locks than what I could get at a box store. I worked with Trevor and he far exceeded my expectations. When I began talking about what I needed he instantly had ideas about products that would work for me and even quoted model numbers from memory. The purchase was simple and the price was excellent. I called later to add a few items and again worked with Trevor. So far the hardware has been great. From a residential consumer standpoint, this was easy and convenient and the customer service was great. I definitely recommend Go Keyless!

I was a bit frustrated with the new keyless lock (not fault of Gokeyless) system but once Matt got on the phone he handled my frustration plus the system very professional. It's true you have to wait a bit for a return call but its worth it. I think that we have the idea that everything should be done instantly or nothing has a hitch. Well, that's not the real world. Ask any mom. It's all about how to handle the situation. That's what Matt did, he handled the situation very well. Kudos to Matt...

I had a wonderful experience with the purchase of a keyless entry Yale lock, as the sales department assisted with determining exactly what product would be best for my use and purpose. The technical support provided by first John, and today Jordan in the set up of the lock and pairing process for the range extender, as well as instruction on internet and phone access was outstanding. Jordan was so patient and respectful in the entire process. I would highly recommend anyone making a purchase from GoKeyless. The service was all I expected and more!

I can not thank AJ for his assistance purchasing electronic keyless door locks. I was overwhelmed and clueless as to which would work the best for our home. He was so patient, waited for me to take photos of the existing locks, email them and then guide me to the correct product for me. He even stayed online and made sure the order was placed correctly. Have not had customer service like that in a very long time.

The GoKeyless technician, Tyler, was outstanding! He was patient in tone, clear with giving directions, answered our questions and fielded possible scenarios for us to look out for. Even with setting up the appointment, the *******@gokeyless team was extremely responsive and responded to general questions related to our tech problem. The GoKeyless technical assistance experience was a 5 out of 5 star rating every step of the way. I would definitely recommend purchasing a GoKeyless product because if something goes wrong, the technical assistance you'll receive will definitely fix it!

I am an 80-year old who is not totally proficient with computers, and hesitant to make serious mistakes in setting up computer programs. Tom Johnson, a senior technical representative was very understanding and worked me through the process very well. The problems I was having resulted from the User's Guide I was provided with the locks was for Version 4,0 and my software disk was for DL-Windows 5 Version: 5. 2. 3. The screens and written instructions did not make sense. Tom was very apologetic about the confusion and led me through the process in a manner that I could understand. I know he was swamped with work, but he acted as though he had nothing to do, but to make sure my problems were completely taken care of. I could not have asked for better technical support.

I have had huge concerns with my kids becoming teenagers. I have looked and looked all over for a way to feel safe and not stress over them at work. Adam helped me understand my options without trying to sell me a bunch of stuff I didn't need. He knows what he's talking about and he is honest about the whole process. Very happy with my experience at Go Keyless but mostly because of Adam! Thank you Adam for all your help! Sincerely Crystal

Matt was on the phone with us for over an hour answering very patiently every question we ever had about our lock. The sales guy was very helpful too in picking out the lock but I can't recommend him as highly because he said the lock would be easy for a handyman to install - not the case - instead it was about $400 with a special lock company. Matt makes up for it with his amazing customer service and help in setting up all the lock features.