GoGroopie

Ordered two plants 4' to 5' high. Problems started with the voucher arrangement. Tied to contact GoGroopie and/or supplier to discuss. No chance. Eventually ONLY ONE plant arrived and this was just over 2 feet tall. I now have to go through the process of claiming my costs back (will I get the postage). Currently £47 out of pocket. I am just out of hospital after major surgery and just wanted to do a bit of gentle gardening. BE WARNED - AVOID GoGroopie and it's numerous associated companies LIKE THE PLAGUE. NEVER, EVER AGAIN.

I would rather not give GoGroopie a star at all, They do not deserve it, Stay away form them, Once you pay for your goods you will not get anything, Order an item back in November for my daughters birthday in December, Christmas has now been and gone and still no item. I have requested for my emails to be escalated on 2 occasions and no one takes a blind bit of notice, their customer services are non existent. PLEASE DO NOT ORDER FROM THEM< THEY JUST CON YOU!

Place an order with this VERY VERY VERY dodgy company at your peril!
I've been waiting nearly ONE month still no sign of product ordered, or an answer to several E Mails of complaint, it looks like I'm not the only one having problems judging by the number of negative reviews

Overview
Reviews
About
GoGroopie
GoGroopie
Reviews 469 • Bad
TrustScore 1 out of 5
1.2

Gogroop
ie.co.uk

Unclaimed

Hasn't verified additional company details yet

See business transparency

Reviews
Excellent
2%
Great
<1%
Average
2%
Poor
2%
Bad
93%
Filter by:
Search reviews
Amanda
6 reviews
Rated 1 out of 5 stars
5 minutes ago
COWBOYS …
Do not buy anything from these cowboys. I purchased 2 sets of Duracell batteries and paid 2 separate shipping costs of €3.99 each through groupon.ie on the 11th of November, still no sign of them the middle of January so after a lot of hassle and threatening that I was contacting my visa card company for a chargeback I received the items with a customs charge of €5.93 each item, seemingly they came through their UK site, their goes my deal, I could have just went around to my local shops to pick some up.ive tried to contact them to complain about this and to receive a refund on my customs charge but surprise surprise no response. Avoid at all costs

I purchased a product in Nov 2019. Although I had given the correct address the parcel was delivered to the wrong address. The parcel was tracked and returned to the supplier. In January, after 42 emails between Gogroupie and GroundForce (the supplier), Gogroupie agreed to a refund BUT although I had notified them immediately the parcel had gone astray they said that as so much time had elapsed, I was only entitled to credit. I protested but they wouldn't budge! Now the credit doesn't show up on my balance

I WANT MY MONEY!
No idea how to use this site (maybe I'm a bit thick) I tried to order a duvet set, I got three quarters through before it said I had to pay £4.99 delivery so I decided not to complete the order (I'd already entered my card details) I didn't realise it had already took the money for the duvet set, it said I had to re-enter my details to pay delivery at the end (hence me deciding not to go ahead) and then I got a voucher in my emails I had to redeem? Totally confused now! So in short, no order number (i. E. no order) so no item obviously because I hadn't paid delivery, BUT they've taken the money for the item. Can't get ANY type of reply to my multiple emails asking for a refund (I even said at this stage, if they tell me how the voucher works I'll go ahead with the order) nothing! No way to complete the original order because I cancelled the process, no idea how to get my money back and no reply to my emails. NOT HAPPY!

Ordered a laptop from this company promised delivery 14 days from purchase date.It never turned up on the promised delivery date So I sent many emails over a period of several days which were completely ignored also the same for the vendor all mails were ignored.

Today I contacted my bank with my problems so they said they would try and contact the company themselves. Low and behold I received an email later today of Go Groopie It's obvious what has happened but after all the stress and worry I told them the contract had been broken and requested a full refund so we will see I advise any one for their own sanity. STAY CLEAR I looked them up on one or two consumer websites their revues are virtually all the same Terrible Stay Clear Don't Bother etc obviously your choice but never again for me

I have held back from writing a review because I had a claim fro GG through PayPal. Now it is settled and I feel the need to comment. This was the first time I had used GG; it will be the last. Complicated ordering - pay for the item, then download a voucher to pay for the P&P. To be fair here, there is a video to talk through the system but why is it so complicated to need a video? I had ordered two boxes of magnetic bricks for my Grand-daughter's birthday, and in good time. Delivery takes a long time - far longer than any other on-line provider. One ( tatty) box arrived with Happy Christmas on it! I contacted GG and asked where was the other box. No response. Later, after more emails to them went unanswered I contacted PP and the process went forward until Pay Pal resolved the issue and my money was credited to my PP account. So, I would say do not use GG and if you do you are better off going through PP or a credit card company - have someone to fight your corner. If you don't there will be a high risk you will not get your money back. Good luck

Ordered item beginning of April 2-5 days delivery ( think they mean 2 days sometime this year and 5 days when they can be bothered)
Never arrived 2 months (60 days later) still nothing emails phone calls (make sure you have days free for customer services they must be allergic to phones) always 25-30 mins waiting
Told its always on the way LIES LIES LIES because if it was I WOULD NOW BE HOLDING IT IN MY HANDS
Have left it now in the hands of PayPal and they are dealing with it
My time is to valuable to waste on people like THIS
BE WARNED PEOPLE!

Goods not delivered. Cannot contact groupie other than by letter or a contact form. No reply to 3 forms. Cannot contact the seller directly. Fraud comes to mind. Trading Standards next port of call

I haven't given this group of crooks any stars as they are not deserving of even one. I have this day instigated a legal investigation of the practises and illegalities that is the crooked way of dealing with idiots like me.
As will have been seen previously in these reviews, they do not reply to messages, they do not give refunds and do not supply goods that have been purchased and give no information about the traders they purport to deal with. PLEASE, PLEASE, do NOT REPEAT NOT get involved with this evil company. I have had to give a star or I couldn't leave this review. But it does not alter what I know to be true, hopefully when the legal stuff is over, the adverse publicity will damage them irreparably.

Purchased a Cooling Cashmere Memory Foam Mattress from them, supplied by Karpe Deal. When the mattress arrived in a vacuum pack, a sticker on the side clearly stated that goods couldn't be retuned if opened. So how do you check Goods.?

All the instructions and Guarantee were in Spanish.

Tried the mattress one night, NOT super cool as advertised but Very warm, and Very firm not Super-Soft as advertised.

Contacted GoGroopie who washed their hands of the problem saying I had to contact the Merchant, they were only a Discount Coupon Company.!

Contacted KarpeDeal who didn't address my complaints only said I could return goods, at my cost.

Really disappointed with GoGroopie looking at legal action.