They say that they'll get back to you within 20 to 30 minutes but it takes at least an hour. This is important if you're raising money and need help quick.
Go fund me can go $#*! themselves! They are stealing from people who funded the Canadian truckers and now threatened to release names. This company is a joke!
Prompt responses to any queries by professional people who come across as compassionate and caring. Nothing seems to be too much trouble. Very happy all round.
You have no right withholding monies from this most peaceful demonstration the world has ever seen.
You should be ashamed of yourselves. I hope your business tanks. Loosers
Choosing the side of government was not a good idea. Shame on you! It's all about right and freedom for our people and our country. I will never use your website again
I had a technical problem accessing my account and the customer service rep responded quickly and comprehensively, encouraging me to be in touch if I needed further help. Really appreciated.
Good service and lots of helpful information. I understand that GoFundMe is not
Setup to run campaigns for people but to give them the opportunity to do so themselves.
I will never use this platform ever again. Go fund me would not release the funds to the convoy for freedom who are a peaceful convoy of Canadians truckers.
I was having issue with setting up and obtaining a withdrawal. I contacted customer service and they replied back very fast with some help to figure out how come i was not getting my withdrawal. Although it took several failed attempts to get the withdrawal the customer support was right their to help guide me thru with ease and comfort to reach my goal. They were fast, courteous, friendly and patient which is important to me when dealing with customer support staff. I was able to resolve my issue upon incorrect info entry by me and get what i needed in my promised timeline to my go fund me recepient. I was extremely grateful for having such a postive go fund me experience and customer support. I would recommed this site to anyone raising funds whether its charity or personal support it is safe, fast and a pleasant experience all around.
I created an account to help my brother when he found out he had cancer. Unfortunately, when I tried to withdraw the money that was in the account. I couldn't submit the documents for my I. D because it wouldn't allow me to upload them.So I decided to close the account and told the donors that the Go Fund Me page would be returning their money because I closed the account. Originally when I had reached out for support I was given a lot of support but it didn't help me. I just want the donors' money to be reimbursed to them. Thank you.
We’re very sorry to hear about the reasons that bring you to GoFundMe, Kawalie. If you are still experiencing trouble with withdrawals or refunds, you can reach us anytime here: http://www.gofundme.com/contact
While attempting to make a donation for the Cow Palace on behalf of the Santa Cruz Valley Car Nuts I contacted the GoFundMe customer help. The response from the agent Malia was outstanding, prompt, professional, knowledgeable and even "sounded" friendly and concerned in the email.
Gofundme.com is a site where you can start your own personal fundraiser. I started my own on there. It can be for anything too. Any type of personal loss or theft. Check out my gofundme page.
We're glad to hear you enjoyed your GoFundMe experience, Timothy! We'll be here to help if there's anything we can do for you along the way.
This week, GoFundMe betrayed Canadians by removing the large fundraiser that was a huge success to support truckers who were fighting for ALL CANADIANS' freedom. I will never use the site again.
A great alternative is GiveSendGo.com
Cheers
Set up a GoFundMe for a fellow nurse and when I tried to turn the account over to her, it took her weeks to get it set up and there was no way to get support because we both would end up in a circular call tree for several minutes, but would never be able to speak to anyone. My friend finally got it figured out on her own, but she shouldn't have had go through all of that.
Then, when I heard today that GFM wants to refund the donations for the Canadian Truckers or donate it to a cause they deem as more worthy, like BLM, I'm out. I will NEVER donate to another cause on their platform or set up an account to help a friend. I've done it for several. From now on, I will use GiveSendGo. I hope GFM gets their asses sued into oblivion. They're nothing more than Leftist thieves. Get Woke, Go Broke! Bye GoFundMe!
I had a slight problem with a donation and wrote GoFundMe. They responded within minutes and straightened it right out to my total satisfaction. Bravo!
I recently had an unfortunate issue with facebook managing a fundraising campaign and had to create a gofundme account instead. To make sure I didn't have the same problems as I did with facebook and their policies, I asked gofundme customer support to reassure me if my campaign was valid and if there was anything I should modify. Celine was supper helpful and very informative. She gave me confidence that my fundraising was a good cause and she even gave me tips on how to help raise donations more efficiently. It was the first time that I felt that I was actually speaking to someone who listened thoroughly and gave me her most professional and friendly advise. It never seemed as if someone was reading off the answer to frequent questions from a manual, as it usually is with other customer service websites. This was real talk. Love it! And I'm so glad that people like her work for a website that helps individuals and charities to reach their goals in helping great causes. Every customer service should be the same way. Dedicated!
Everyone is very nice and helpful! I have had no bad experience with go fund me yet. I'm disabled and trying to raise money for a four wheeler and I'm getting close to my goal.
A donor to our campaign mistakenly did not notice the automatic 'tip' Go Fund Me uses to fund itself resulting in an extra unintentional $90 fee on their generous $600 donation. I wrote Go Fund Me customer service and they IMMEDIATELY rectified this and reimbursed the donors money. This was wonderful and impressed me deeply!
Easy to use and effective. If i had one suggestion it would be that campaigns
Get access to GoFundMe clients and not have to solely rely on circle of friends.
Overview
GoFundMe has a rating of 2.6 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 1st among Crowd Funding sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you sharing your feedback here, Trisha, and agree a quick response is so important! As we work 24/7 to serve thousands of customers a day, our goal is to reply within 30 minutes each time, as noted on our contact form. During times of increased volume, it may take us a bit longer to respond, but you have our word that we will always do our absolute best to reply as quickly as possible! Thanks so much for your understanding, and patience in hearing back from us the last time around - we'll be there for you if you need anything else from here.