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Canada
1 review
1 helpful vote
Follow Daphne S.
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Disgusted with this service. By NOT doing their fact checking as they have said that they do, you would have found that this is in fact a peaceful protest. As always protects do upset some folks, that is in fact the very nature of what they are meant to do. Change never happens without a little upset as the ones "losing" power are upset. This decision by GoFundMe will have far reaching effects. With the advent of etransfer and other forms of currency transfer I can easily see GoFundMe becoming a dinosaur and will go extinct. I for one will never use or support this platform again. I will find a way to donate directly to the cause. In this case the FREEDOM CONVOY 2022 and help our truckers again!

Date of experience: February 5, 2022
Florida
2 reviews
0 helpful votes
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I was having great difficulty inputting my contacts into the Email system. After about 5 attempts I contacted Customer Service and Brittany tried to explain to me how to do so; I went online and after 3 more attempts, found that adding my contacts to an email couldn't be done. Brittany; went online... found an error in the program and corrected it, and contacted me accordingly. All done!

Date of experience: August 31, 2018
Texas
1 review
0 helpful votes
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Amazing Support
September 12, 2018

My experience with Go Fund Me has been absolutely FIVE STAR. What that means for me is the presence of SUPPORT. Not two or three days later but close to immediately. Some of us are a little tech challenged, but no worries, there is a kind, well trained person available for you. Kudos to the marketing team that figured out positive key words like, Happiness, kind closures (not just sincerely) and Team. Thank you for making Go Fund Me a possibility for so many with overwhelming needs beyond their control.

Date of experience: September 12, 2018
GoFundMe I. GoFundMe Rep
over a year old

So happy to hear that you had such a positive experience, Connie! Technology can be so challenging sometimes. Luckily, we’ll always be available to lend a hand!

Washington
2 reviews
0 helpful votes
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Realtime Support of Users
September 12, 2018

So I set up my first GoFundMe ever, and it has been successful. Nearing $8000 in just a few days. However, one participant uploaded a photo that was confusing to many others. The wife in the family I was trying to raise support for asked that I remove that photo. I could not figure out how to go in and remove it. It was grouped with others in one posting.

So I figured out how to contact GoFundMe tech rep and via email I was able to screen capture the posting and get the needed info to the Tech Rep. The removed that posting with the photo for me (had to remove the entire posting and figured that would be the case). It stopped the confusion.

The entire family and I were happy and your folks were quick, efficient and pleasant. Thank you very much. R/ Jim Oas 9/12/2018 Poulsbo, Washington

Date of experience: September 12, 2018
GoFundMe I. GoFundMe Rep
over a year old

We’re so glad to hear that this experience was helpful for you, James. It’s great to know that you’ve been able to receive such helpful support for your campaign! We’ll be available for you 24/7 if you have any other concerns at all.

Canada
1 review
0 helpful votes
Follow Leah L.
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Was able to resolve the issues i had with it declining banking info the representative i spoke with was friendly and quick to respond back with any futher questions im happy with Go fund me costmer care team

Date of experience: September 2, 2018
California
2 reviews
0 helpful votes
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Mary was Awesome!
September 10, 2018

I had set up a base Go Fund Me but wasn't really ready to do anything with it yet. I deleted it and built the new one but it would not set up correctly. I reached out to customer support and Mary had it fixed in minutes. My Go Fund Me page is online and hopping thanks to Mary!

Date of experience: September 8, 2018
France
10 reviews
27 helpful votes
Follow Al E.
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Worse than a scam
February 5, 2022

Give hard-earned cash to the brave truckers' freedom convoy and watch it diverted to BLM (amongst others), apparently at the behest of a Schwab YGL globalist politician?
No thanks!
You should recover the payment but DON'T ask for a refund - make a fraud claim with your card provider. Each one costs them at least $15.

Date of experience: February 5, 2022
Canada
1 review
5 helpful votes
Follow Fai K.
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I am very stressed out and frustrated with gofundme. I created a campaign to help my family in Lebanon from the explosion, but I can't withdraw the donations that have been made! I wrote dozens of emails and asked for help but not one person from gofundme has answered me yet. There is absolutely no support at all! I'm starting to think gofundme is a scam because there are still 2 donors that have put money in to help people that need it, and I have got no answers from gofundme. Do not use Gofundme! If anyone that works for gofundme is reading this- please email me at: *******@gmail.com
I would be very surprised if I actually hear from you because right now I am very disappointed in your service. Very angry! I will be spreading the word about this awful situation as well.- Fai Fadia Kanaan.

Date of experience: September 2, 2020
Canada
1 review
0 helpful votes
Follow Laura T.
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I created my first ever GoFundMe page for a very young friend of ours who is battling cancer again for the 2nd time. I must admit I was having a difficult time trying to figure out how to assign the husband as the beneficiary so they could access the funds but Jorge was quick to respond and help me in the right direction.

Thanks so much!

If anyone is interested in supporting a create cause please read Janicka's story at "Help Janicka Kramer Fight Cancer"

Date of experience: September 21, 2018
Canada
1 review
0 helpful votes
Follow Tina N.
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GoFundMe Customer Service representatives always responded in a timely fashion to any questions I had regarding our GoFundMe Campaign. Receiving a quick response helped reassure any concerns we had. We were always satisfied with the answers given. Customer Service representatives were always positive and found solutions to our problems.

Date of experience: August 28, 2018
GoFundMe I. GoFundMe Rep
over a year old

This is wonderful to hear, Tina! Thank you for sharing your feedback. You can absolutely count on us to support you each step of the way, should you need help with anything else.

Illinois
4 reviews
19 helpful votes
Follow Patrick J.
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Steals your donated money
February 13, 2022

Never, ever, ever donate to charities though GoFundMe, they are a corrupt socialist organization. If they don't agree with choice of whom you want to donate to, they will simply pick a beneficiary that they support from an ideological perspective. Defund GoFundMe!

Date of experience: February 13, 2022
Canada
1 review
3 helpful votes
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Hypocrites and theives
February 5, 2022

My money didn't go to the peaceful truckers convoy. GFM froze convoy account the first time and investigated and found them to be peaceful so opened it back up. GFM Froze a second time with no illigal or violent actions performed by the large convoy group and cancelled it all. GFM announced the money that was raised was going to go to a group of their proven choosing. Deplorable actions of GFM. Will never use again and do not recommended them ever again!

Date of experience: February 5, 2022
Florida
1 review
4 helpful votes
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Freedom truckers
February 3, 2022

GoFund me is holding 11 million dollars of other peoples money designated for the freedom truckers.

Do NOT use GoFund me they are not good stealing money from rightful donors to a cause we all believe in.

There are many many Legit company's to use that are not going to hold your money

Date of experience: February 3, 2022
Tennessee
1 review
0 helpful votes
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Customer Service
August 28, 2018

When I first tried to set up my GoFundMe I was not able to complete creating my campaign. Thankfully, I reached out to a customer service representative and they had the issue resolved with a very reasonable time.

Date of experience: August 28, 2018
GoFundMe I. GoFundMe Rep
over a year old

We apologize for the initial trouble getting your campaign going, but it's wonderful to hear our Happiness team could help resolve that with you quickly - we're available to help 24/7. Best of luck with your campaign from here!

GB
1 review
22 helpful votes
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Insecure Donations
April 16, 2021

DON NOT USE, there is no safety on your donations. They are allow you to change the recipient at any time so that the money can be taken by anyone. My cousin Adam Chawla had a Gofundme his funeral but his evil dole dosser ex took the money after the organiser changed it. So nobe of the money went to the funeral and gofundme will not refund despite it going against their guarantees.

Date of experience: April 16, 2021
New Jersey
1 review
0 helpful votes
Follow Nathan S.
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"This is God sent."
November 17, 2018
Updated review

I found this (GoFundMe) to be a way to reach out to people
You may or may know, with a compassionate heart to the human needs of the human
Race. A heart felt thank you to all who have already contributed and to the
Ones who are going to contribute. God
Bless you!

Date of experience: November 15, 2018

Help my home
September 13, 2018
Previous review

I found it to be a way to reach out to people you may or may know, with a compassionate heart to the human needs of the human race.

Date of experience: September 13, 2018
Canada
1 review
2 helpful votes
Follow Monique L.
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This was the first time i used the gofundme to donate money, I was supporting the trucker's convoy in Canada. The amount raised got so important that gofund me proceeded to seize all the money that was donated because they did not agree with the cause claiming it was violent when it so far has been a completly peaceful protest. I am allowed to reclaim the money I donated, but for those who don't, they will take it and use it as they see fit because the trucker's cause did not agree with their agenda. I am horrified by this abuse, and I will not be using this platform again and will warn all my friends and family away from this biased platform. I will look to other platforms for future donations.

Date of experience: February 4, 2022
Iowa
1 review
0 helpful votes
Follow Linda M.
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Couldn't find the go fund me page for my brother, sent my distressed message to cs and got a rapid return asking for more information, less than 24hrs, and over the weekend I was on his page. Thanks for the great service.

Date of experience: September 5, 2018
Illinois
2 reviews
3 helpful votes
Follow Susan A.
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My customer service experience has been outstanding. They are prompt, they have answered my questions and the attentiveness has been incredibly good. Ese was fabulous!
I have been very impressed with the attentiveness, accuracy, speed, compassion and caring

Date of experience: September 1, 2018
New York
1 review
0 helpful votes
Follow UnhappilyAHousewife Y.
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Awesome Service
September 4, 2018

Megan was absolutely amazing in helping me with my issues.My wife and I are YouTubers. We're trying to keep our private information as private as possible. We're trying to raise money for my dog that needs surgery and the majority of our donors are YouTuber subscribers that don't know our last name. Megan was able to help with that. She walked me through the process step by step, through all the questions that I had, and I had many. With Megan's help, we were able to keep our information private which was whole purpose of asking for help.

Thanks again Megan. And Thank You GoFundMe

Date of experience: September 3, 2018

Overview

GoFundMe has a rating of 2.6 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 1st among Crowd Funding sites.

service
119
value
109
shipping
76
returns
90
quality
103