I contacted GoFundMe customer support regarding a question I had about a message from years back. Theresa and Gina not only found the message, they sent it to me, and answered every question I had regarding the whole thing. They rock!
I got a letter in my email wrong so I didn't get the receipt I needed for something. I wrote and got a fast response, with a copy of the receipt inside the response and they sent the receipt email. Really good. Also was easy to use the site to send $$ to an overseas need.
I inadvertently doubled my donation. One to Andy and the same to the "fund". I requested the tip back, and i had a response within an hour. Was very impressed with how gracious that person was. I will tip. Just not now.
It was easy to make a donation on the GoFundMe site. This site made it easy to follow through on a request from a friend on Facebook. I made a mistake when I was completing the online form, and had an immediate response to my request for help. The response was polite, helpful, and immediately solved the problem.
Gofundme is a fundraising website for people who are in need of money for school, charity, and need help for other stuff. I would know because I'm trying my best to pay for school. https://www.gofundme.com/23w8uxju
I must say great customer service, quick response and very professional. I was very pleased with all the help, I was having a issue with uploading a new campaign. I emailed support and within minutes, I got a response, help and answer to my problem.
I was confused with the tip option. In the 'total charge' box I put in the amount I wanted to donate. But what I had unwittingly done was agree to tip this amount on top of what I had donated. I contacted customer service and they refunded the 'tip' immediately and with good grace. I deducted a star because in the tip option there could have been a 'no tip' option which would have been clearer for me.
Bunch of thieves. They stopped payments to Canadian truckers. The donated funds were almost 10 million dollars and the truckers do not access to it because of political pressure. Basically they remove the donation page and froze the funds. They will reimburse donators.
This will affect your future as you will be investigated. Morons.
I started a gofundme to help out with an operation my dog was having. I was having a bit of trouble navigating my set-up and the tech support was right on it and really quick to answer all of my questions and help me out. It was very wonderful and reassuring to have someone help me, especially as I was very emotional given the nature of gofundme request. They have been wonderful.
I was diagnosed with Multiple Sclerosis and created this fundraiser, this is the second time GoFundMe deleted this account along with by WePay owned Chase. They did not give me an answer this is disgusting and disgraceful. I might potentially contact an attorney about this. If I can give 0 starts I would. This was my link https://www.gofundme.com/anthonyjrodriguez
Hello, Anthony. Our thoughts are with you in all you're going through, and do not take the removal of any account lightly. For security reasons, our Trust & Safety team and payment processor WePay review all accounts to ensure they meet our Terms & Conditions, which all customers agree to upon signing up for GoFundMe. As noted in our Terms, GoFundMe reserves the right to remove any content that violates these Terms. We're unable to share further review details as they are proprietary, but your account has been removed, and we appreciate your understanding as we work to keep GoFundMe the safest place to give.
I needed at various times support to add a donation offline, to deactivate a campaign, to add a photograph, add a bank account and such. I consulted with several staff members. I always received immediate response, willingness to help and kindness. Very pleased with my experience.
Glad to hear that you were pleased with your experience, Vanessa. Here at GoFundMe, we do everything we can to resolve any issue you may have!
I would recommend to stay away from this platform. If you donate money and the money are misused, they are not refunding you. They told me that they were working with the organizer, and they think that there wasn't any misused of funds. Of course that the organizer is not going to recognize that the funds are misused if the organizer is the person who want to keep the money. The funds were donated for a cancer treatment, but the person who supposed to get the treatment sadly passed away before she could receive the treatment. If you ask me, the funds are not used for the purpose were donated.
Jenna was awesome. She was very responsive and gave me specific solutions to try, and it worked. I thought it was going to be much more complicated than that so I was happy that it was simple and quick.
I closed my accountant because I reached my goal but then wanted to send out an event update to those who donated. Within 5 minutes of asking how to reaccess my account for this purpose I had received a webkink with re-authorization.
Glad to hear that we could address your concern quickly and kindly, Jeffrey. We’ll always be here if you need anything else!
You are a disgrace. People gave to the Canadian Convoy (a peaceful protest) and you freeze and hold funds yet you support BLM and organizations who burn and loot businesses. Will NEVER give through your corrupt company again. #classactionlawsuit
They have allowed Political threats to influence their decision to deny access to funds donated to the Convoy effort in good faith. This is criminal in nature and is unethical at best. This is exactly what the protest is about in part as well as the removal of all unconstitutional. Antares and to end HATE SPEECH BY THE PM with his attempts to divide the country. You should be ashamed!
Cant change password contact customer support changed 15 times still not letting me in Keeps saying network down for 5 days must be some foreign county
Jared part of the GoFundMe Customer Service Rep has been so awesome in helping me and Sarah Rice out with the page. He should be made CEO of the company itself!
Jared is excellent, helpful and patient and dealt with our problems in a very professional manner. I'd highly recommend him in any job across the USA.
Responses to my queries came quite quickly, which was great as I was very focused on what I was doing and didn't want to sit around for hours waiting for a reply - I needed to complete the campaign and get it reviewed to start sending out. Answers were exactly on point, I didn't need a long back and forth conversation to clarify things, and the people responding were all very polite and seemed happy to help - I felt like I was talking to a friend!
Disgusted with this service. By NOT doing their fact checking as they have said that they do, you would have found that this is in fact a peaceful protest. As always protects do upset some folks, that is in fact the very nature of what they are meant to do. Change never happens without a little upset as the ones "losing" power are upset. This decision by GoFundMe will have far reaching effects. With the advent of etransfer and other forms of currency transfer I can easily see GoFundMe becoming a dinosaur and will go extinct. I for one will never use or support this platform again. I will find a way to donate directly to the cause. In this case the FREEDOM CONVOY 2022 and help our truckers again!
Overview
GoFundMe has a rating of 2.6 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 1st among Crowd Funding sites.
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Thanks for sharing, ljadia - we truly are here to empower people to help people. We're wishing you all the best in your educational journey!