Overview
Go-Parts has a rating of 4.4 stars from 745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 15th among Auto Parts sites.
Instant Feedback
Charged my card before they send the parts and I cancelled part, still have not been credited and one part has still not arrived. Out of three items ordered I only received one item.
They confirmed my order then took three weeks to email me that they did not have my part and then I had to settle for a different style so basically a bait and switch
It came in on time and fit with no issues. The only issue was tracking. It said online there was no tracking info. Then it showed up a few days later.
I ordered a part for my KIA and the pay shipped the next day and arrived two days later. I had to contact customer service with a question and they responded right away, with a quick answer for me.
Product was nice and as expected with the exception of a plastic part which came off during instillation of headlight. We will glue the part as we don't want the hassle of sending it back.
I ordered a side light for a Honda Crx. Their shipping FAQ indicated it would arrive within 5 days. I schedule the repair with my mechanic. I checked their online tracking 8 days later and the item was never shipped, in fact the site said my money had been refunded? So here is what a they did wrong that a legitimate business would not have never done.
(1) Cancelled my order without calling or emailing me
(2) Said they refunded my money when they had not
(3) Were not reachable by phone to explain why they canceled my order and kept my money.
(4) Refunded my money only after I sent them an angry email asking why they never shipped my part.
(5) The topper- they have still never called or emailed to tell me why they did not ship my part and/or why they chose to do that while still keeping my money?
This company is either terribly disorganized, or terribly crooked. I do not know which because I cant get through on the phone and they wont reply to emails. SO... my only recourse is to warn other potential buyers to stay away, as many others have said the same things in their reviews. Wish I had read the reviews first.
Easy to get the part you need at a reasonable price. However, this part did not come with screws/bracket etc. I assumed the screws came with the actual part ordered.
Though the price was great compared to other sites, I would have paid more to have the part sooner. It took over two weeks to arrive and was only two states away!
The car part ordered is a cheap counterfeit part. I will never order anything again from your website.
Part came just as described and was only half the cost of going to the part store. Heck, it was actually cheaper that pulling the part from a junkyard!
THE BOX CAME WITH THE PART IN IT. NO PAPERWORK. NO PACKING SLIP OR INVOICE AND THE SHIPING LABEL SAID IT CAME FROM FULLFILMENT CENTER FOR CARPARTS.COM. IT TOOK ME SEVERAL DAYS TO FIGURE WHO THIS WAS FOR.
I had a great experience with Go-Parts. They had the exact part I needed for my vehicle. As well as the part being delivered in a very sufficient timely manner
The description of the part I needed was better than on other websites. It was also guaranteed to fit the make and model of my car. Ordering was easy and my part arrived very quickly. I recommend!
The part was the wrong one for my car. Then, these folks hit me with a huge 25% restocking fee and made me pay to return the part. I will never do business with these chiselers ever again!
Hello John,
We are sorry that you are not happy with our service. Unfortunately the part that was ordered was not the one that you needed, as confirmed by the OEM number you later provided. When the incorrect part is ordered by a customer, they are responsible for the return shipping cost, as is standard for orders placed online. The original shipping cost is non-refundable, and there was a 15% restocking fee that is listed in our terms of service, and on the return instructions you received before sending it back. We are sorry that you ordered the incorrect part, and this caused you to have to pay for that mistake. We hope you have a wonderful day.
Thank You,
Go-Parts
Fast, easy and affordable! Definitely coming back here again! Took the anxiety out of going to a bus ch of auto stores to find what I needed.
Fast delivery, excellent pricing. Received exactly what I needed. Very smooth transaction!
Very fast shipping and excellent customer service. Only problem with part was me not paying attention to how it mounted. Would definitely order from here again
Great job would recommend this company to friends and family
Saved money, reliable service, and I received the part days ahead from when I expected to. Ordered a side mirror for a Nissan Rogue and GoParts gave me a stress-free transaction
Easy and quick. Part was delivered on time and in good condition
- Visit Website
- Alpharetta, Ga, United States
- Edit business info
Business History
Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!
Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
All of our items are aftermarket replacements that meet, or exceed, OE standards. WE sell aftermarket parts in an effort to lower repair costs for our customers. We are sorry to hear that you are not happy with the splash shield you received.