Overview
Go-Parts has a rating of 4.4 stars from 745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 15th among Auto Parts sites.
Instant Feedback
Website shows their location is in Sacramento California. I find later, after ordering, they moved to Georgia. Since their website still states that they are out of Sacramento, I was under the impression shipping would be quick, since I live in the same state. Shipment took over a week, then only to find they only shipped 1 out of 2 items I ordered. I called customer service and contacted via their website email; asked where my other item was located. Their customer service agent said it would be shipping out of California (somewhere in the L. A. area). When FedEx sent me an email saying I had a shipment coming to me, I find that the other item I ordered was just barely being shipped the same day I called customer service. The only correspondence I received from Go-Parts about this order problem was the following: "Thank you for contacting us at Go-Parts. Unfortunately, we are no longer located in Sacramento. Our main location is now in Marrieta. We apologize for the confusion." This company needs to update their website and hire better or re-train their current customer service agents because this is/was very disappointing, miss handled and deceiving.
I have an appointment tomorrow to have this part installed. Crossing my fingers it goes without any problems!
Overall good experience. The only complaint was one of the parts was damaged during transport. I was lucky to be able to replace damage part with a piece from the old part.
Item arrived on time and works. I don't want to use 50 characters to describe my experience, doesn't take that many
I am a previous customer. Excellent website for a lady! Once again, Go-Parts rescued a damsel in distress
Got great and fast service within a few days thanks. I would recommend it to my family and friends.
On line service rep was very helpful and made the purchase very easy
The purchase I selected did not workout for my vehicle, however I'm pleased about my experience with Go-Parts. Go-part's great customer care team made the return/replacement easy.
Some improvement needed. Price, timing, quality. Etc. Overall, good. Had some good & bad experience, but forgivable. There's high & low, in every business. Keep it up
No issues with part. Worked perfectly and met my needs.
I received no communication after my purchase confirmation. Part just showed up a few days later.
Could have had a slightly more detailed description of the part I purchased but it was perfect and arrived fast and was the lowest price on the internet.
The product worked fine; the price was good. However, it took several months from when I first found the product on their site until the time they could get it to me. That was a bit disappointing.
So far my experience has been good the bumper cover had a slight crease in it because it was folded in half for shipment, I think I can get the crease out with a heat gun.
My shopping experience to purchase the part was difficult, and it required me to intentionally falsify the year of my vehicle in order to purchase the part that did fit my year vehicle. The site had no parts for my vehicle model year, or the previous year, even though there were no material model changes during those 2 years. I had to declare my model year was 2022 instead of 2024 just to purchase it. However, once I ordered the part on a Sunday, I received it on Wednesday. GREAT SHIPPING LOGISTICS!
I'm giving 3, but it should probably be lower.
The part clearly fits a 2024 Hyundai Santa Cruz, but your site has no parts for 2023 or 2024 Hyundai brand at all. Even though 90% or more 2022 parts fit 2023 and 2024. The GoParts site data is very stale, I believe that is probably losing sales and revenue. This made me have to get "creative" just to place an order. Sheesh.
Excellent service and prices. Very kind support and fast shipping. Everything went smoothly and parts came in excellent shape. Thanks Go-Parts keep doing it this way. I recommend it 100%
I didn't receive an update on the tracking but the parts were delivered a week after I ordered them. Thank you for the fast delivery :) I really needed these parts.
I ordered a replacement sideview mirror for my 2015 Subaru Forrester. It appears to be just as good as one manufactured by Subaru and costs a great deal less.
Thanks for having this part available. Hard to find. Looking forward to shopping more on go- parts in the future.
Package was not double boxed, it's amazing it arrived unbroken, I hope it actually works. The box was beat to heck and back.
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- Alpharetta, Ga, United States
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Business History
Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!
Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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