Glyde

They offered to buy my phone as part of their trade in program. I sent it to them and was to be paid out in 3 days. That was nearly a month ago. At first they were apologetic, promising to fix the situation. Now they aren't returning emails and in the last reply I had from them they said " if I sent them my phone" even though I have emails confirming that they have it as well as confirmation from fedex on who signed for it when they received it. Very shady, they lie and in my opinion are compete scammers. Beware!

-My phone came in with minor internal screen damage.
-Glyde was very difficult to get in touch with.
-When they did reach out (actually by phone, a surprise), I was given a 5% discount. Meh.
-Prices don't quickly adjust to other used phone prices across the market (ex. Ebay). So you might pay more. Glyde didn't feel any less sketchy than other marketplaces, given their being reticent to respond.
-But I did get a phone, and I wrote this review with it.

Bought Galaxy S10 on Glyde. I had Good Prices & Check out experience was Smooth. Planning on selling there as well

I easily found the type of phone I was looking for, unlocked - in my price range and multiple colors! Ordering also easy, shipping fast, packaged very safely.

Very satisfied with this purchase. It came in great condition. Only complaint was there was no charger. I already knew that from the description.

Did not get a charger cable with the phone what is the point when you have to buy your own cable

The phone came quickly and in good packaging. Phone looks almost new condition, so this was a great buy. No regrets. Thank you!

While the selection is good, the customer service is poor. I received a phone that worked fine except the left side of the touchscreen did not work. Had to send it back before they would send a new one. When customer service agent says that she understands, it does not mean agreement. Horrible customer service, defective phones. They are supposed to check out the phone before they send it. I was told they would not expedite my replacement. Now I will be several days without a phone while they send me a replacement. Would give zero stars if possible. Run, run, away.

Came as expected. Buying was easy. Easy website to navigate. Only down side is this survey making me write 50 characters when my review is just basically good

If I could give zero stars, I would. Never got my trade-in credit after multiple emails to follow up. Then they sent an email saying that the phone I traded in had been reported as lost or stolen and was no eligible for a trade-in credit. This total BS as I bought the phone and never reported it as lost or stolen. Now having to go through a dispute with my credit card company to get the $ I was promised. Stay away!

I bought a refurbished Samsung S10e, and everything is perfect about it. Love the fact that I spent less than half of retail!

This is a good place to get all of the best mobiles at good discounts. I was able to order the phone that I wanted from them and these old it to em at a lower price than the prices I had seen in other places. THey didn't take long to process my order and the phen arrived in time. That is a good service.

I bought a "good" condition iPhone X just for a week later it had gotten the green screen of death. I tried reaching out to the company by calling many numbers that were listed and no one ever picked up.

Purchased what was advertised as a "like new" iPhone XS Max from Glyde, which advertises themselves as taking only the best pre-owned devices, meticulously going over every inch to make sure the devices listed for sale are exactly as advertised. After placing my order and receiving a confirmation email, I patiently waited for my shipping notification and tracking number. Nothing. Next day, nothing. Tried, unsuccessfully, to reach someone at the company for that info. This is another area that is a total waste. There is literally almost no customer service whatsoever. I went through the weekend with no response or shipping notification. On Monday, I sent another email asking for tracking as my phone had still not shipped. Magically, I received an email with tracking. When the phone arrived, it had a screen protector already installed which immediately set off my alarms. I removed the protector to find the screen completely full of scratches with the upper right hand corner of the screen covered with deep scratches.

I immediately sent an email describing what condition the phone was in (nowhere near like new) and that I would like a return label and full refund, as that's what their site advertises so heavily, "We've Got Your Back!". I've since sent three more emails and have received absolutely no response. I've tried tweeting them but get zero in return.

My advice? Stay far, far away from this site. Doing some digging, it appears they're no more than a middle man for outside sellers to peddle their phones through which is why there is almost no customer and zero help. Use Swappa. They've never let me down and check all the right boxes.

Buying a pre-owned phone can not only be very expensive but nerve wracking at the same time as you're putting your trust in the other party to advertise, provide and deliver what they're advertising. Based on my experience, Glyde certainly does not fit this bill.

We ordered a new iPhone XS Max from Glyde and traded-in an iPhone 6s Plus. The initial transaction is very simple. You complete a quiz on your trade-in, order and pay for your new phone with the understanding you have 14 days to send in your old phone. Upon receipt of our new iPhone X and subsequent transfer of data, we returned the old iPhone 6s Plus. That is where the trouble starts. We have yet to receive credit for our trade-in phone (supposed to be a credit to the credit card you purchased the new phone with). Glyde states you will receive credit within 7 days, we are approaching 15 days. I have sent several emails (they don't have a phone number to call) without a reply. And the email they list on their website "*******@glyde.com" does not work, the email gets returned, you can only contact them through their Customer Support Template page. Not sure what my next course of action is, but I can tell you Glyde customer service is horrible and I will never purchase from them again!

Ordered an iPhone 8 for $275. Arrived in under 3 days. Perfect condition other than a few barely noticeable scratches on the screen. Works great, very happy with the purchase.

I bought an iPhone X through Glyde site 3 years ago and everything went well and worked as it should. However, I went to change the sim card I learned that the phone has been added to the black list of phones that owe money to the carrier. I am with Verizon and they said I have to track down the previous owner and get them to pay the debt and clear the phone from the black list before it can be allowed to be used again. I contacted Glyde and they do not keep records of transactions that old. Not sure why they don't keep records of transactions and consider 3 years of recordkeeping old. I have kept every email I have ever sent and received since the early 2000s -- it is not that hard. Unfortunately, the email receipt from Glyde for this transaction had no useful information in it -- all it had was the order id number. It did not document the seller, the phone IMEI number, or anything concrete. It was my understanding that all phones bought through the Glyde platform are free and clear to own but clearly there is a loophole to beware of.

I asked the Verizon rep how this is even possible given that I have already been using the for 3 years on Verizon and she said the seller probably sold while money was still owed on it, but it took awhile for their provider to catch up to them and black list it. At Verizon, the black list dis not get checked against my phone until another transaction happened, which in this case was me switching sim cards.

So now I am stuck with a perfectly good iPhone X that I cannot use with Verizon, bought through Glyde.

Here was their response:
"Hi John. I am very sorry this issue is happening now. Unfortunately we are not able to go back to this account record because it has been too long. We can only go back to a certain point unfortunately. With that said we are unable to track the previous owner for you. I wish it was within the warranty period - 2 years at most, we would have replaced it. I apologize
Mona from Glyde"

I have bought a few phones from the Glyde platform, but with this loophole available to sell unpaid for phones that later get blacklisted, and no long term support/record keeping at Glyde, I have lost confidence in this marketplace.

Soni was in the market to upgrade my 7 plus to a 8 plus. There are tons of deals out there. I almost didn't go with Glyde. I was invested mentally in Decluttr as they had really great pricing. Right aw I was about to purchase it online... something said to check their reviews again. So this time I got on BBB and the reviews were in large number but very unfavorable. Issues left and Right so I continued searching. Found Glyde and made the purchase with them for a pristine iPhone 8 plus unlocked. When I tell you they shipped it fast and it was basically a new phone with screen protector already perfectly assembled. Actually typing the review right now from it. Will definitely do business again as I am impressed.

I have bought three phones from Glyde. Two were defective. One had a broken antenna, which I had only discovered one month after the return period closed. One that was recently purchased had a defective battery that would cost me $50 to replace by Apple

Great condition, everything great. Shopping for an iphone glyde is where it at.

Tried to contact support for a return. Never heard back. This is a scam

Only a 7 day free return policy and we have been out of town with me trying to get used to this camera. I will be trying to figure out how to return it or I suppose resell it thru someone. I hate my Google Pixel 4a. Screen is way too small and the battery life is awful even with battery saver on and app saver settings. Will try to upgrade to the 4a5G, for size and function. My husband has that one and camera is much better as well as battery life. Just very disappointed in this Pixel phone versus others I have had.

I purchased a phone and I am very pleased with it. Great service!