From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I wanted these flowers to be extra special for my mom's birthday. What a disappointment. Nothing like the website images!
Beautiful, great care taken in the packaging! The finished product was absolutely stunning and perfect for my engagement party!
Thank you for your review! We're happy the flowers were stunning and perfect for your engagement party. It's great to know that the care we put into packaging made a difference. Congratulations on your engagement! We're here for all your future floral needs.
I ordered 20 hydrangeas. Half was a white and green color and they were very large and pretty. The other half was a light green and about a fifth of the size of the other ones. I wish they would have doubled the other half since they were so small.
Dear Jessica,
Thank you for your order and for reaching out. We apologize that you're not satisfied with the size of your flowers.
The flowers you ordered should have a Diameter when bloomed: 5.9" - 6.7" when fully bloomed.
If they are not that size, please attach a picture of some of them next to a ruler or something similar so we can investigate the issue further.
Best regards,
Federico
It was super easy and great. Flowers came on time and looked great for my wedding
Thank you for your review! We're glad we could contribute to your special day! If you ever need more flowers, we're here for you.
I used this for my wedding flower man and it was the best idea ever
Dear Amanda. We're glad our flowers added a special touch to your wedding. We're happy to have been a part of your big day! If you ever need flowers for any occasion, we'll be here to help.
Easy ordering experience. Very affordable roses. Fast delivery.
Thank you for the 5-star rating! If you need anything else, don't hesitate to reach out. We're here to make your experience even better!
150 roses. All so beautiful. They were all so fresh and vibrant
Thank you for the review! It's great to know that all 150 roses were fresh and vibrant. Your satisfaction is our priority, and we're glad you're happy with your order. If you ever need more blooms, we're here for you!
So far so good! First time order, hope they are beautiful, fresh, and on time! Proprietor in the USA, AND I LIKE THAT!
Thank you for choosing us for your first order! We're glad to deliver beautiful, fresh flowers to you. If you need anything along the way, we're here to help.
Eucalyptus was a little wilted when it arrived because it was delayed in transit, but it recovered very nicely when we put it in water and spritzed it with water! Beautiful full eucalyptus stems!
Dear Jessica. We're sorry about the transit delay but are glad the eucalyptus bounced back beautifully! Thank you for your patience and for choosing us. If you need further assistance, we're always here to help.
It was easy to order and schedule, and fortunately the delivery went well. The delivery person did not ring the doorbell that we heard and just left them, which could have been bad in 100-degree heat. All's well that ends well! The roses were gorgeous!
Thank you for your feedback! We're glad you found the ordering process easy and the roses gorgeous. Whenever you need assistance, feel free to contact us.
I ordered ivory flowers that has a pink hue, out of all the roses and spray roses only 3 bunches of the spray roses were the kind that I ordered. Although the flowers were beautiful, I was a disappointed that they weren't what I ordered. I made the best of it knowing there was nothing I could do.
Dear Susan,
Thank you for reaching out to us.
We are very sorry to hear that the roses you received did not match your order. Please accept our apologies for any inconvenience this may have caused. Our top priority is to ensure your floral happiness, and we would like to investigate this matter thoroughly to prevent such occurrences in the future.
In order to resolve this issue promptly, we kindly request that you provide us with pictures of the flowers you received, including any stickers on the box that reference the color or variety. This information will greatly aid our investigation and allow us to address the situation appropriately.
Rest assured that we are committed to making things right and providing you with the product you initially intended to receive. We appreciate your cooperation in helping us rectify this unfortunate experience.
If you have any further questions or concerns, please don't hesitate to reach out to us. Our dedicated team is here to assist you every step of the way.
Best regards,
Federico
Global rose sent very fresh flowers, at the right times, their customer service was excellent and the whole experience went well.
Thank you for your kind words and for sharing your positive experience. Your support means a lot to us and we hope to serve you with more beautiful flowers for future special occasions!
I look forward to the surprise of getting roses for no reason other than love.
We're happy that our roses bring you joy! Thank you so much for your kind words and for choosing GR.
The rose petals arrived right on time and were beautiful! We also ordered roses that were absolutely beautiful and arrived on time.
Your satisfaction is vital to us and we're glad to hear that both the rose petals and roses arrived on time and were beautiful. We appreciate your feedback and if you ever need more beautiful blooms, we're at your service!
This rating is only given because of the direct help of customer rep Lina Pradila who made a personal call to me after hours to help me with a computer problem that kept me from placing an order which I was ready to cancel. She went above and beyond any customer rep help that I have ever dealt with. Many thanks!
Thank you for your kind words, Vincent! We're always happy to help and are glad that Lina could assist you and make a difference. We appreciate your feedback and hope to serve you again!
Quick and easy and thanks for the Anniversay reminder!
Always a great deal with on time shipping. Hopefully I get the great roses I expect next time
Thank you for your kind words and continued trust in us! We love to hear about your positive experiences with our roses and shipping. We look forward to exceeding your expectations next time.
This was the first time out of 10 orders that I had issues. Many stems and buds were separated and the flowers were dying.
Dear Chad,
First, we want to express our gratitude for your longstanding support to Global Rose since 2020. Your trust in our products and services means the world to us!
On the other hand, we are very sorry that your last order didn't meet your expectations and we wish you had contacted us as soon as you received your order on July 30 so we could fix your issue in the best possible way. We would have loved to send you a replacement order from our next-day section!
We kindly remind you that our customer satisfaction is our number one priority and if anything goest wrong with your order, you can always reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
It was worth saving money compared to florist prices. Although some did not stay as fresh and blooms didn't all the way open, these flowers were not a highlight to our even and I didn't sweat it.
Dear Sarah,
We are very sorry to hear that your roses didn't shine in your event. We have checked our records and unfortunately, we don't have any communication regarding the quality of your order so we could compensate you for this issue.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us at claims@globalrose.com and provide pictures of your flowers, or through our live chat and speak with a live representative. Our team is at your service!
I love global rose, all florals are beautiful and never disappoint.
We're glad to meet your expectations. We appreciate your support and look forward to serving you again!
Wonderful, beautiful flowers. Ordered single roses with filler in clear sleeves and used them for baby shower favors. The guests loved them!
We love that the roses were a hit at the baby shower! Thank you for sharing your wonderful experience. If you need more beautiful blooms in the future, we're here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gretchen,
Thank you for reaching out to us.
We are truly sorry about the quality issues you experienced. Your satisfaction is of the utmost importance to us, and we want to make things right.
To help us better understand the situation and find a suitable resolution, we kindly request that you provide us with pictures of the affected items as per our policy. This will enable us to investigate the matter thoroughly and address it accordingly. We genuinely want to ensure that you have a positive experience with our flowers.
Kindly note that upon arrival, some fresh flowers may appear dehydrated due to the long journey from South America. However, with proper care, they can regain their vitality within the next 12 hours. We recommend trimming the stems by approximately ½ inch and placing them in clean, room temperature water with the provided flower food. Our flower care tips, available at https://globalrose.com/flower-care.html, can provide you with more detailed instructions to keep your flowers looking fresh and beautiful.
If, despite following our flower care instructions, your flowers still appear wilted or dehydrated, please inform us directly so that we can address your concerns immediately and find a suitable solution.
Thank you again for bringing this to our attention. We appreciate your understanding and patience as we work towards resolving this issue. Please feel free to contact us with any additional information or questions you may have. We are here to assist you in any way we can.
Best regards,
Federico