Overview
GlobalRose has a rating of 4.4 stars from 2,913 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalRose most frequently mention customer service, beautiful flowers and perfect condition. GlobalRose ranks 2nd among Flower Delivery sites.
Instant Feedback
Didn't know the flowers came in a box. Some of them were smashed in and not fully bloomed
Dear Shana,
We're really sorry to hear that the presentation of the roses didn't meet your expectations. We completely understand how important it is for a gift to reflect the sentiment behind it. The product information does mention that the roses arrive in 2 bunches of 25 each. We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
Customer service was quick to reply and accommodating for my change with my delivery date.
The flowers came on time, and were beautiful.
Thank you!
Thank YOU! Your satisfaction is our priority, and we're always happy to assist. Enjoy your beautiful roses!
Very easy to order fast delivery I love the packaging. Everything was awesome. I just wished it some of the coronations would have been opened.
We appreciate your support and look forward to serving you again!
We have ordered from you for the last few years and have always been happy with the products and the delivery. However, this year they were late. We were extremely disappointed as we had to go and purchase flowers locally as they were not here in time for what we needed.
Dear Kimberly,
We are really sorry to hear that your flowers got delayed. However, we would like to clarify that your order was scheduled to be delivered on February 13 but it was delivered on February 14, which is within our commitment window of +/- 1 day from the scheduled date per our shipping policies.
Thank you for your understanding of our policies.
These flowers were absolutely not the best roses. They were bent over small and wilted.I am so unimpressed with these flowers that I received. The shipping was kind of chaotic but I did receive the product on time. Truth be told I would not recommend this service!
Sorry that your order didn't meet your expectations. We aim to provide the best quality, and while we haven't received any claims about this, we truly appreciate your feedback. If there's anything we can do to assist, please don't hesitate to reach out!
Requires a signature when dealing with FedEx which made it difficult to receive on time due to work. Please use ups like you used to
Dear Ashley, thank you for your order and feedback. After placing your order, you received a confirmation email noting a signature was required. Next time, you can request us a signature release so FedEx leaves your package without needing one. Feel free to mail us at support@globalrose. Com with your order number and authorization.
Thank you for choosing Global Rose!
Unfortunately, most of my roses were literally falling apart. They were very damaged upon opening my package. Some were rotted. I own a bouquet business so this was a loss for me during Valentine's season
Dear Chloe,
Thank you for your feedback, and we are deeply sorry to hear about the condition of the roses you received. We understand how critical this is, especially during the busy Valentine's season, and we sincerely apologize for the inconvenience caused to your bouquet business.
To assist you further, could you please contact us at claims@globalrose.com and provide pictures of the roses you received? This will help us investigate the issue and ensure that we address it properly.
We value your business and hope to resolve this matter to your satisfaction.
Best regards,
Claims department
Great experience, will order from them again! Customer service was helpful and the items shipped and delivered on time.
It's great to hear that our customer service and timely delivery met your expectations. That's what we aim for, and we appreciate your kind words!
I have always had previous excellent experience however this time the red & white grandiose bouquets only had white alstroemerias which hasn't bloomed and were beginning to die before I got them I had hoped for more white flowers so I purchased some white daisies and mums to accompany the red roses.
Dear Barbara,
Thank you for your order and for reaching out.
The product you ordered in each box comes with 2 precious arrangements, no vase included. Each bouquet has 12 stems of Red Roses, 10 stems of White Alstroemerias, and 4 stems of Eucalyptus or Ruscus.
This kind of arrangement can take up to 3 days to fully bloom.
If your flowers fail to bloom please send us an email to claims@globalrose.com including pictures of the products received and we will investigate the issue.
We hope the flowers bloom so you can enjoy them!
Best regards
Claims department
Ordering was very easy and my order arrived in a timely manner. The order was delayed one day, but I had allotted time for delivery since it was around Valentines Day, so the delay was okay. I ordered a bulk order of assorted carnations for the high school I teach at. The only issue I had was a few stems did not even have flowers on them and several stems and/or flowers were broken, so I was not able to use them.
Glad to hear the ordering process was easy and that your order arrived on time despite the slight delay. We're sorry to hear that some stems were missing flowers or arrived damaged. We always strive for the best quality, but sadly we didn't receive any claim from you regarding this. If you ever experience any issues, please email us at claims@globalrose.com within the first 24 hours of receiving your product so we can make it up to you!
Very poor quality and no good customer service
Ordered these roses and they looked so good on the website but when they came in I was pretty disappointed. Tried to contact the customer service about it and they said that's how the flowers supposed to look like.
Dear Roman,
We're sorry to hear that your roses did not meet your expectations. Based on your description, it sounds like the flowers arrived dehydrated, which is completely normal after transit. Our roses are shipped fresh and may appear wilted at first, but with proper hydration, they will perk up beautifully.
Here's how to care for them:
Trim the stems at an angle under running water.
Place them in fresh, room-temperature water with the provided flower food.
Keep them in a cool area away from direct sunlight and drafts.
Allow 6-12 hours for the roses to rehydrate and regain their full appearance.
If after proper care the roses do not improve, please send us pictures so we can further assist you. We appreciate your feedback and hope to resolve this to your satisfaction.
Best regards,
Claims department
Quick and easy. Looking forward to seeing the flowers. Very pleased with the order process and the arrival on expected date by FedEx was phenomenal. Thank you
Thank you for sharing. We hope your flowers arrive beautifully and bring you joy!
I was in search for the perfect rose (in bulk) to give out to guests as they entered our hotel on Valentines. The roses were beautiful, arrived on time as expected, instructional videos made unpacking a breeze. Our guests loved them too! Definitely recommend & will definitely be using global roses in the future.
Dear Alli. We're happy to have added a special touch to your Valentine's event. Your recommendation means a lot to us, and we look forward to providing you and your guests with more blooms in the future.
The flowers are beautiful, but they were a bit more open than I was expecting based on your statement of buying them several days in advance to ensure they would bloom in time. Most were open by the time they arrived and they were a little dry. It seems we've nursed them back and everything is fine, I just hope they last for deliveries in the next two days!
Thank you for your feedback! We're glad the flowers arrived on time and perked up after hydration. Our blooms are shipped fresh and it's great to hear you enjoy them. If you ever need tips on flower care or further assistance, we're happy to help!
Beautiful flowers after I cleaned them up. Received them very fast and constant updates on their process
Your feedback is appreciated and we hope you continue to enjoy your blooms!
The roses were dead. Had to run out and buy another dozen roses from a local florist.
Dear Patricia,
We are truly sorry to hear about your experience. Customer satisfaction is very important to us, and we want to make this right.
We will be reaching out to you via email shortly to address this issue and find a suitable resolution.
Best regards,
Customer Service Team
Global Rose
www.globalrose.com (http://www.globalrose.com)
Follow us on Instagram!@globalrose (https://www.instagram.com/globalrose/)
The roses smell beautiful and the packaging it's superior... There was a handful of rose's that were wimpy and stem was kinda of curved but expected with the distance it travels. Roses in their 3rd week and the left over I have from sale I did are still beautiful. Overall will recommend and will be ordering more.
Thank you, Mariana! We're glad you enjoyed the beautiful fragrance and packaging. We appreciate your feedback on the few wimpy stems. It helps us improve our service. With proper care, they perk up beautifully and it's wonderful that your roses still shine in their third week.
Thank you for choosing Global Rose and if you ever need assistance, we're at your service!
I buy roses each year for a Valentine's Day event. They have always been great. Several of this year's roses were a bit droopy
Dear Donald, thank you for your order! We're happy to inform you that you successfully applied the coupon and received the discount! We're grateful to have you as a customer and if you ever need assistance, feel free to reach out at support@globalrose.com. We're always happy to help!
Wonderful place to order from for yall have very fast service and responses to any questions. I will start using your site on a regular basis'
Thank you so much! It was a pleasure to provide you with fresh blooms, and we truly appreciate your support.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words. Enjoy, and we look forward to serving you again!