From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Not all of them were taken with care like the others.
I am very unsatisfied and I strongly don't recommend anyone that has customers to get these flowers.i have received my order from global rose and they were so dehydrated I couldn't safe them anymore.the package had no soaked sponges like they have too.my customers were not happy when they heard from me saying I wasn't able to do their arrangements due to this experience...
Dear Melidi,
Thank you for reaching out to us.
We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?
We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.
Best regards,
Federico
Not my first rodeo with you all. Great service again. These carnations will look great as leis when the wife is done.
Dear Jose. Thank you for your feedback and understanding. We're sorry the green carnations were unavailable and the assortment didn't match your needs. We appreciate your patience and are glad you found our communication satisfactory. Your input helps us improve and we appreciate it. If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at support@globalrose.com Our team is at your service!
Experience was great! Ordering was easy and delivery arrived the day of perfectly packaged!
Thank you for the 5-star review, Carmen! We're happy that everything went smoothly for your wedding. Congratulations and best wishes! If you need more flowers in the future, we're here for you.
My roses arrived wilted and browned. One stem was broken in half. Their return policy was not used but I don't my money back, I want nice roses delivered in the first place
Dear William,
We are very sorry that your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on May 13 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your order so we could send you a replacement as soon as possible.
We kindly inform you that our customer satisfaction is our number one priority and you always can reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
You can leave an email, but you will get just a basic reply. I was not notified of the delivery time.
Dear Mandy. We're sorry to hear about it. Your feedback is important to us. However, your tracking numbers become available the day after shipping and are emailed to you. If you ever need assistance or have any questions, please don't hesitate to reach out using our LIVE CHAT or via email at support@globalrose.com Our team is at your service!
Thankful for the on-time, fast delivery! I am pleased with the service and product and would use again.
Thank you for your review! We're happy that you're pleased with our timely delivery and product. We look forward to serving you in the future!
Great for flowers in bulk especially if you are a last minute person like me.
Thank you for your kind review! We're glad our flowers meet your needs. Your satisfaction is our priority and we look forward to serving you again!
Experience was fine other than the bells of ireland not arriving. O The folks at GlobalRose reached out quickly to make amends (refund)
Dear Thomas. Thank you for your understanding and patience. We apologize for the missing Bells of Ireland and are glad we could resolve the issue promptly. We appreciate your feedback and look forward to serving you better in the future. Thank you for choosing Global Rose.
Quick, easy, affordable. Too bad one bunch had roses in terrible condition.
Dear Andrew,
We are very sorry that your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on May 10 so we could fix your issue in the best possible way. Unfortunately, we received your claim 10 days after the order was recieved.
We kindly inform you our claims policy (which you received at the time of the purchase in your order confirmation email) states that to process a claim, we have to be notified via email within 24 hours of delivery and that the damaged product needs to be returned in order to qualify for a refund. Since we are handling fresh flowers, a timely notification allows us to react promptly to resolve any issue in the best possible way.
In the future, you always can reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
Exactly what I was looking for to send to family across the country
We love that our flowers were just what you were looking for! Thank you for choosing Global Rose for your floral needs. We appreciate your feedback.
We had them delivered the day before we needed them because we wanted to ensure we had them in time. Although, it is great they arrived so early, we just did not expect them to come within 24 hours of ordering. It was partly our mistake because they were all dead by the time we needed them. Overall, I have nothing bad to say about the company,but just want to warn other customers who might make the same mistake we did. I will order again,but need to remember to order for the exact day we need them so they do not die.
Thank you for your feedback and for sharing your experience. We appreciate your understanding. We kindly advise scheduling the delivery date 2 or 3 days prior to your special event to allow your flowers ample time to bloom and to account for any potential courier service delays. This would help ensure that you have fresh, vibrant blooms for your special occasion. Also, we have a commitment time frame which states that you can get your order +/- 1 Day of the scheduled date. Please refer to our policy here https://globalrose.com/FAQS.html.
If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at support@globalrose.com Our team is at your service!
Delivery was a day late. So my flowers were not open for the event. They didn't look as nice as they should have.
Dear Jennifer,
Thank you for your order and for reaching out.
We are very sorry your order was delayed by one day.
Keep in mind that Even though 99% of orders get delivered on the requested delivery date, it might occur that flowers arrive one day late due to weather issues, mechanical problems or other unexpected situations during transportation. FedEx and UPS are the best in the industry and work very hard to deliver on time, but Global Rose will not issue any credit or refund if flowers get delivered within 24 hours of the requested date.
Regarding their blooming, we usually advise flowers to be delivered 2-3 days before the event they are meant for.
We are happy you were able to enjoy them even though they were not as open as you would like.
Best regards
Claims department
First I received the wrong color flower. I reached out and received a 40% refund for the mistake. Secondly when the flowers were delivered they just left them on the porch in 97 degree heat and did not know or ring the bell. Once my discovered them they were extremely hot. They only lasted 4 days. The picture is from 4 days. Not very happy
Dear Gordon,
We are very sorry that your peonies were not delivered as expected. However, we are happy to know that you worked with our team to fix your issue in the best possible way.
We kindly inform you that our customer satisfaction is our number one priority and you can alway reach us at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
Flowers were wonderful. Prompt delivery and well packaged.
Thank you for your kind words! We appreciate your feedback and hope to serve you again soon!
Great flowers, delivered on time, came directly from the grower
Thank you for your review and for choosing us! We're happy you enjoyed the flowers. We appreciate your support and look forward to serving you again!
Every time I buy flowers from Global Rose the event guests are so impressed. Only the best flowers are shipped!
Thank you for your review! Your continued support means the world to us and we're grateful for your kind words. Thank you for choosing Global Rose.
Lack of professionalism, once again no note was found & flowers were not fresh
Dear Alana,
Thank you for your order and for reaching out.
I was just reviewing your order 696640 and the order did not include a message, unfortunately. That is why the order did not include it.
I think perhaps the message was not saved at the checkout since it is required to click the save button in order to save the message.
Flowers may arrive slightly dehydrated due to the long journey from South America, but do not panic! With appropriate care, you can bring them back to looking great within the next 12 hours.
Upon receiving your floral box, we recommend trimming the stems around ½ inch" and placing them in clean room temperature water with the provided flower food. We invite you to follow these simple care tips to keep your flowers looking fresh and beautiful: https://globalrose.com/flower-care.html
Please keep in mind that most of our fresh roses will come with 3 guard petals that may have a different color than the true color of the rose. For example, white roses have green or brown guard petals. You may remove them once the flowers start to bloom. Watch this video to learn more about guard petals: https://www.youtube.com/watch?v=gz4hGnDVhYc&feature=youtu.be
If your flowers still appear wilted or dehydrated, please provide pictures and we will be glad to discuss further.
Best regards,
Federico
Seamless process when ordering the flowers and the flowers came quickly.
Thank you for sharing your positive experience. We appreciate your support and look forward to serving you again!
Love how easy it is to get my flowers for my events.
Making your experience great and smooth is our priority. Thank you for your kind words and continued support.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Isabella,
Thank you for reaching out to us.
We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?
We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.
Best regards,
Federico