The charm was poorly made with resin dripping all over it. This was a gift for my wife and due to the picture being ruined it was not the surprise I wanted. I tried to arrange a refund or return but received no reply from Glamulet.
Hello I have just received my charm and I am very disappointed with it. The picture is of me and my niece. The picture I sent you was clear and you can see us both with colour... what I received was a very white pale picture so much so you can't even see me holding a baby in my arms! Paying £32... including postage and getting that in return is disheartening and now will not have part of a gift in time for my sisters baby's christening!
Can you please advise me to how this will be getting rectified asap
Kind regards
Michelle sutherland
Needs a few charms to finish off a present and a friend pointed me to Gamulet.
I found dead they had an enormous range on offer and some were really cheap cost wise.
Having been caught by other firms I was concerned that the quality would be cheap too and that they'd take forever to arrive - not so...
The charms are charming (sorry) and they arrived 9 days later (take all the bank holidays and weekends off that and the charms arrived in 2 working days)!
I ask you, what more could you ask for...?
Loved the identical doggy charms for my daughters bracelets & I'm sure they'll be thrilled too. My only niggle is that the charms came in one box and as its for 2 people, I'll need to find another small box to put it in for Xmas.
When I ordered my bracelet I was supposed to get a free heart charm which I didn't. I called several times left messages and email with no response from you. Not a way to make me returning customer. Send my charm than maybe.
Terrible. I'm trying to get the size Bracelets that I ordered? I got 6/12 but I ordered 71/2 size? These Bracelets do not fit, so they are useless to us? I'm not getting any response from Glamulet. Customer service! This has been a vary disappointing experience!
I recently purchased an item for my wife for Christmas. This was 7 business days prior to Christmas. I selected to pay extra shipping to make sure I had it by Christmas. The label guaranteed delivery prior to Christmas. I did not receive a tracking number until Dec. 26 and the package was delivered Dec. 28. I have tried to contact customer service multiple times via phone and email, with no luck. I have heard nothing from the company! I will never order from the company again due to this matter. I would warn all customers to be extra cautious when ordering with a timeline!
Paid for 3 day Shipping for $25 and received my order 8 days later... Then had to pay to have the item re-shipped to the person I ordered it for since it wasn't there in time to deliver in person. After emailing their "customer support" numerous times, there is definitely a communication barrier, as they could not understand the problem. Finally. They agreed to refund me $10 (after I paid $35 total for shipping for a $25 product). Will NOT be ordering from them again... and will be surprised if I actually receive a refund.
Glamulet charges me an extra 20$ on my purchase insisting I would receive it on Christmas. However my purchase did not come on Christmas and after about three emails my money was never refunded for the "Christmas delivery guaranteed"! So I guess I paid 20$ extra bucks for no reason. I'll never order from here again.
Thought that the item ordered was a Pandora charm. Marketing through google is very misleading and did make me think that this is what I was ordering. Now, wanting to return the item I am met with shipping costs, a 3% handling charge and the inconvenience of waiting for a refund.
Website very easy to use, l was a little apprehensive placing my order because of the fantastic discounts on my beads but l needn't have worried, they exceeded my expectations and l will certainly be ordering more in the future. Thankyou
I was looking for a specific item for a pandora bracelet and they had a unique one at a great price. Managed to order it a week before Christmas and still get it within 5 days. That is where you guys excelled. What bothered me was all the email advertisings. I probably would have stayed on the list had you not sent so many to start with. Removing myself was easy enough, but for that reason, I have to deduct one star.
Ordered few items for my niece, ended up returning all of them. Two months later, still waiting for my money - at first they at least answered my emails, but now they completely ignore me. Extremely disappointed.
Had difficulty enrolling in site, took like 6 times to be allowed on site and then had to re-enroll changing password over and over again even with going through Amazon.com. But the charms turned out great.
Placed order on Monday 5th Dec and money taken straight away. Paid for express delivery and as of today 15th the order has not been delivered. No contact via website email address after 3 emails sent, no phone number as it has been disconnected! I had to resort to Facebook to ask for some assistance and got a reply after 2 days stating order was fine and tracking number is valid... it is not as says order does not exist! I would not recommend using this company ever as shoddy customer service and no actual service to be honest!
My charm was super easy to design and shipped very quickly. I can not wait to see my mothers face when she opens her new gift. Thank you very much for allowing me to bring join to her. I will definitely shop with you again. I was very amazed at how clear my picture came out on such a tiny charm. Very happy with my purchase. Thank you
Almost nonexistent tracking info. Your tracking site is difficult to use to the extent that I obtained no information and finally gave up.
I ordered thru Amazon after my order thru you. They kept me posted all the way without my having to enter anything and I received my order Two days ago. (Granted they didn't have to create anything).
I did not receive an email telling me my charm had been sent, so I was a little worried. But it arrived in the time promised. The charm itself is very cute and I love it. It would've been a nicer item to receive if it had come in nicer packaging, rather than the plastic bag stating made in China. However, I still love my charm and will continue shopping with Glamulet.
Order is very late, response to emails is very slow and when I do get a response my questions are not answered. The worst company I have ever used. I've now been told to expect my order in 25 days when I ordered it at the start of December in time for Christmas
Tried contacting company 6 times without any reply. The only way to get in touch with them is thru a request on their website. No communication back. Where do I start with how crappy the product is. First off the crystals where discolored on the backside and the picture was so washed out from what I provided. Tried contacting and guess what still no reply! I will never order from this company again and have already disputed the charge on my credit card.
Overview
Glamulet has a rating of 3.1 stars from 1,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Glamulet most frequently mention good quality, photo charm and quick delivery. Glamulet ranks 319th among Fashion Jewelry sites.
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- UNION CITY, CA, United States
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Business History
Glamulet is considered a one-stop-shop for all your sterling silver needs. We carry all types of sterling silver, 14k to 18k Gold, to including chains, bracelets, murano glass, Cubic Zirconium, Mother of Pearl, marcasite, Gems and so much more. Our quality products are produced in the USA, Italy, China, Thailand, and Mexico.
Glamulet transformed diamonds into art and revolutionized modern jewelry design. With enduring optimism, new generations of Glamulet designers and craftsmen collaborate to create infinitely beautiful jewels of unsurpassed style.
From the legacy of the Hope Diamond and Sterling silver to the sparkle of the red carpet, Glamulet Jewlerys have become an icon of international glamour.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members