I did place my order but did not receive any email or tracking #. I have not received my order yet or any confirmation. Can some one tell me when it will be shipped or give me my tracking#. Thank you
Item does not look the same quality as the picture that was advertised, the charm is very substandard and tinny looking, the metal looks very thin and the design isn't very distinct.
I ordered a product 3 weeks ago and it never arrived. I need it for a Christmas gift. I keep getting asked to review my product and my experience, but it is not here!
We want to return the items and left several messages and emails. The items are not all there and not what we ordered. Tried cancelling before order was sent and that did not happen
Fast delivery. But I had a photo charm made. When I ordered it the picture looked good not to dark. When I received my order the photo was quite dark. Had to see what is in the photo
Just received my 2 charms and I love them... I bought them for Christmas gifts and loved the butterfly so much I am wearing it right now... love them!
Quite simply the worst product, the worst quality control and the worst customer service I have ever experienced - strongly suggest you avoid this company at all costs!
I have several orders outstanding with Glamulet which I have received no notification about, yet Glamulet had no problem charging my credit card.
On the first day that I became a customer I placed 3 orders.
$117.95 was credited to my account for duplicate product yet $112.05 has never been credited to my account.
Jan 21 $229.76 (order # *******594) I was charged for, but I never received the list.
Jan 22 $ 68.92 I was charged for but I never received the list.
Jan 23 $ 76.96 I was charged for but I never received the list.
Jan 24 $ 69.92 x 3 = $209,76 (order # *******594) never received a list for.
Jan 24 $ 99.92 (order # *******602) never received a list for.
I sent a email earlier yesterday (Saturday) morning if this will be of assistance.
I would never recommend your company only for the lack of customer service. Your company has no problem charging my credit card for product which I purchased, but they do not seem it is necessary to send a list showing which product was purchased to avoid duplication and to show the customer is receiving the correct product. VERY POOR CUSTOMER SERVICE. (NOT HAPPY CUSTOMER).
The item I ordered came promptly and was of a excellent standard. I Was slightly disappointed by the size of the actual the photograph. As it was not as clear to see as I would have wanted.
Although I didn't realise the company was in Shanghai and I live in the uk, there was no problems with ordering was very easy and delivery was on time that was quoted. Very pleased with my purchase.
I ordered pandora charms and what i received was fake, it was not pandora and i also didn't receive the free gift that was promised. Would never order from you again
I received my charms on time to give to my daughter for Christmas, I really like how the charms are made and the price was excellent. I will order again and again.
I am still waiting for my order that I paid for on the 27/12/2016 I Think I have been ripped off. I can't even track my order. The latest date I can get is 29/12/2016
Not happy at all, i made sure the picture i chose had really good colour quality so it would look really good on the charm, it looks black and white! I am not happy at all!
I didn't receive my heart charm; I emailed and call with no response. That was the main Charm I wanted for my wife that I didn't receive. I will not use this website again.
The piece I purchased was horrible. It did not look like the piece I designed. It was a gift for a friend and I did not even give it to her because the quality was so poor.
Can no find customer services telephone number to call to find status of my order. If today I can not receive an email of my order I will start a dispute to cancel my order an have a full refund
Glamulet's charms are so exquisite. Its a fraction of the cost of Pandora. The charms are sterling silver and fit the Pandora bracelet. Best purchase ever.
Thank you for your positive review, Trina!
We will keep doing it well and your on-going support will be greatly appreciated!
I love love love love it. I brought one for my mum for Mother's Day then had to buy myself one. It's amazing. The picture is lovely and fits amazingly and it fits in my pandora!
Didn't get my order right and would not answer phone calls or emails. I ordered a week before Valentine's Day and got it the day before but got the wrong items. I'm very undatisfied.
Answer: Waiting close to a month and no sign on when the order will be delivered.
Answer: No, they are not based in the US but sport a California address. This can be verified if you spend a moment digging. How is this possible? Isn't this fraud?
Glamulet has a rating of 3.1 stars from 1,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Glamulet most frequently mention good quality, photo charm and quick delivery. Glamulet ranks 319th among Fashion Jewelry sites.
Dear Rhonda,
Thanks so much for your kind review and we will keep on our quality service. Your on-going support will be greatly appreciated!
Best Regards,
CS Support Team