I got a problem but she helps me alot to solve it. It was great
My items are always of the highest quality and arrive when indicated. Love this site!
They have terrible customer service. I will never purchase anything from them!
Maureen offers good service
Replies fast and solves the issue
I have ordered from this site many times.
All in order and delivered within time framed indicated.
Love all of there product lines and prices. Wonderful customer service!
Nearly immediate and positive customer service with Patrick. Gilt is a great site to shop on.
Quick response, useful info, ready to make extra mile. Excellent as always.
They were extremely helpful and courteous. I appreciate the assistance
Megan was wonderful. She assessed the problem and solved it immediately.
Great Team Work! Resolved my issue quickly.
Thank You. Will continue to shop with Gilt always!
She was very nice, and quickly processed my return.
Customer service at Gilt is exceptional! Always so helpful.
They delivered to wrong house! And did not refund! No responsibility, called, sent photos n docs!
Very responsive. Addressed the problem promptly. Totally satisfied.
A very quick response with the solution I needed to my problem! Excellent customer service
Horrible. Mess up nearly every order and its shame bc they have great items.
J'aime ce site à cause des offres. Le service client est exceptionnel dans mon expérience. J'ai tout reçu en une semaine et l'emballage était simple et agréable. Je vais définitivement refaire affaire avec eux.
Das Personal ist großartig! Ich habe mehrere Uhren von ihnen gekauft und die Erfahrung war immer eine 10/10. Der Service ist großartig! Der Zeitmesser war immer wie beschrieben oder besser. Und die Preise sind wahrscheinlich die besten da draußen.
Toller Laden. Große Auswahl an Waren, angemessener Preis, sachkundiges Personal. Ich war angenehm überrascht von der Garantiezeit. Jetzt werde ich hier öfters kaufen.
Answer: Hi there, Thanks for your question. We stand over the authenticity of all of the products available on our site and ensure that they are the genuine labels that they promise to be. If there is every any doubt or concern about this, we are happy to investigate on a case by case basis. If you need anything else, don't hesitate to get in touch. Warm regards Paddy Gilt CS Specialist
Answer: DO NOT purchase from Gilt! They state they "stand behind the authenticity" of their products. THEY DO NOT! I paid $975.96 for a LV handbag. Later, (after the 30 day refund policy) it started falling apart. Found out it was a fake. Gilt will not exchange or do anything to correct this. It's horrible customer service.
Gilt has a rating of 1.9 stars from 907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gilt most frequently mention customer service, final sale and credit card. Gilt ranks 242nd among Designer Clothes sites.
Hey Nancy,
I am so glad to hear of your experience with Maureen. I will be sure to let her know of your kind words.
Yours in style,
Michael -GiltService