Gilt

I had ordered several items. Most were Gilt brands, which Gilt describes as "exclusively on Gilt. It was created in collaboration with our preferred brand partners to bring you great style at an accessible price point."

PRICES HIGH, GIVEN THE LOW QUALITY
Even though I hadn't ordered clothing from Gilt before, I associated them with high quality at great prices. So I was shocked when I received the items and saw how cheaply made they were.

MISLEADING RETURN POLICY
Some Gilt items were not returnable, others were not. Gilt clearly states when items are not returnable by stating this on the item's description page. I'm always very, very cautious about ordering non-returnable items, particularly when it comes to clothing, because of the risk that the items don't fit.

I was on the fence about 2 items, but bought them because I knew were returnable. However, one didn't fit and the other was super cheaply made, and when I went online to begin a return, there was a message next to each of those items on my order form that said "This item has been further reduced from its original Gilt price. It is final sale and non-returnable." I wish I had taken a screenshot of the item's description page, because I these items were changed to "non-returnable" status *after* I had purchased them.

ALSO, note that there's a $9.50 restocking fee. It's listed on their website, but you have to hunt for that info. I didn't see it mentioned on the order form *prior* to my ordering, which I think is a bit deceptive. It was my responsibility to double-check that prior to ordering, but I don't know of any other large merchant that charges a restocking fee nowadays -- in fact, quite a few large companies offer **free shipping on returns**, particularly if you make a sizeable purchase.

GOOD CUSTOMER SERVICE
I must say that I had a great customer experience, though. When I explained my situation via an online chat with a customer service rep, he did allow me to return the items at a Saks Off 5th store for credit to be used at Saks Off 5th. Not what I was hoping for, but I thought that was fair.

Bottom line, I'm going to limit my Gilt purchases to items of brand names that I'm familiar with and are of a quality level that I trust.

I purchased a dress for my gra daughters nursery, 2 months ago... well this is the 2nd one, the first dresser was broken in transit ( so Gilt says) order AGAIN, deliever date came and went, still know dresser, again! Everytime I call I get a run around. THEY ( gilt) never returns calls, I have to call them back every time. I have literally begged them to just deliever item. ( because our granddaughter is going to be born in a WEEK, I have ran out of time to order item from another place) oh, BTW the dresser is literally a 1/2 hr from where it needs to be delivered, and has been so for a 2 weeks, JUST SIT TING IN A WARE HOUSE IT WASSUPPOSED to be delived on March 6th... now ( my husband has said HE WOULD PICK IT UP, AND DELIEVER TO OUR SONS HOME, so the nursey could be complete) gilt said that was not possible. I have spent so much time on phone trying to get them to deliver item. It is unbelievable... I feel so dumb for not cancelLing order, and going somewhere else... PLEASE DO NOT ORDER FROM THIS COMPANY, DON'T AGGRESSIVE URSELF, WITH THIS COMPANY... so not worth the "saving"...

Customer Service will go out of their way to ensure their customer's satisfaction. Best ever!

I have given gilt the opportunity to mend the issue with my purchase what happened after I contacted them speaks to so many issues.The description said it was a vintage bag In good condition. I relied primarely on the photos for my purchase. On the site, It looked great. Imagine my dissapontment when the bag arrived with extensive damage and with zero certificate of authenticity. I sent them photos immediately and asked for a refund. They replied saying that they were sorry I was disappointed but that this purchase was non refundable. I pointed out the fact that they either edited the photos to show no damage or used a completely different purse when listing the item because the bag I received was beyond abused. Again I got a long paragraph of apologies for how unhappy I was but this item was non-refundable.
So here are the lessons when purchasing from gilt- when they say "vintage" they truly mean a trashed, heavily stained, scratched old bag. When they say in "good condition" they mean it is simply still in one piece. And when they say "Hermes" they mean it has an H on the front but good luck knowing what you really bought because they provide absolutely no evidence of authenticity. Finally, when lthey provide you with 3-4 photos of this vintage Hermes bag in good condition the misrepresentation is equivalent to that of the phenomenon we all know well; of the selfie of a very heavy girl making a kissy face, pushing her cleavage together taking a photo from the highest angle her arm allows, uses the most drastic filter, crops her photo to only show her face and bust and calls herself cutirbabygirl6969...
You know what arrives in the mail when you buy a vintage Hermes bag in good condition for 3k from gilt? Cutiebabygirl6969 indeed but this time in all her curvy glory, zoomed out to show her standing in a bathroom full of dirty clothes and mildewed bath tub. No filters no kissy face, no makeup. And you know what gilt will say to you when you say that's not what you pay 3k for? "We are very sorry you are not happy but this vintage item is non refundable"