Gilt

I purchased a winter coat from gilt in beginning of february, it FINALLY came about a month later but somehow, when I purchased a WINTER JACKET, they sent me a summer dress. I called to explain the situation, where at first they told me to take a picture and send it to the service department so they can sort the issue out, which they then told me that the item is no longer in stock and not available to reorder. The customer service was absolutely awful, the supervisor was a complete b*tch and could not care less about my order. I used to love this site but I will NEVER order from them again.

Just had a horrific customer service experience with your company today. Had a $10 "Insider" merchandise credit because of my prior purchases and a 30% off promo that was mailed to me. Tried to use them on a toaster that I saw on the site, and the site would not take both. Figured that if I talked to customer service via your chat window this would be taken care of quickly. How wrong I was! The first rep named Ellen said that I could not combine 2 offers and that she could not do anything for me. Escalated the issue to a supervisor name Cian who gave me the same baloney policy. Then had to escalate the issue yet again to a manager named Mike. He then gave me the same old nonsense. However, I insisted that he come up with an acceptable resolution to the problem. After about 30 minutes of going back and forth with reps, supervisors, and managers, he finally did the right thing and issued the $10 as a credit (as opposed to what you guys are calling a "promo") so that I could use the 30% off promotion as well. Any reasonable retailer (Macy's, Banana Republic, Bloomingdales, etc) would have done just that in the first 2 minutes. It shouldn't take 30 minutes of arguing to buy a toaster. I have had several friends tell me that they have stopped using Gilt because of issues just like this, and I'm really starting to see why. Get it together guys, you are supposed to be a "luxury" retailer.

I have never bought from Gilt.com before. I was lured to Gilt.com because they advertised very low prices on what seem like clearance items. After buying, I regret it. There were many negative surprises I learned after receiving my purchases. 1) I bought 4 pairs of shoes, and now will return 2 pairs because they don't fit. When return items YOU DONT GET your money back. They give you "Gilt Credit". WTF? Implication: When you buy from them, you RISK not getting your money back. Now what the heck am I going to do with $200 in "Gilt Credit" if I don't like any of their merchandise. I'm stuck with "Gilt Credit" until they feature something I am delighted to buy. 2) Customer Service - THEY HAVE NONE. If you email them with a question, which I did, I get an auto reply saying they will contact me in 3 (THREE) days. Then I call the 800 toll free tel#. I was on hold for 20 minutes, before I finally gave up. BOTTOM Line - THEY TAKE your money & give customer service that is a disaster. Other mail order businesses will take the risk out of buying by giving you a full refund if you return items you don't like. Gilt.com only gives you credit an exchange. I, right not don't like any of their items for sale. So I'm stuck with $200 in gilt credit and they have nothing in their inventory I want to buy, or they don't have what I want to buy in my size. This is really frustrating.

My order came in a timely manner and I love everything that I order. Always great quality. Always pleased with excellent quality products. Always exciting to receive an order.

I ordered linens, was charged for my order and only half of the order showed up with all the merchandise on the packing slip! They are rip-offs! I only received half the order.

Excellent Quality-Excellent Service! I could not be more pleased with the quality of the products I have received, but more importantly with the really outstanding service!

I accidentally purchased a nonreturnable item not realizing my credit card was already linked--i clicked "purchase" thinking it would bring me to a payment page, but it instead charged a card already on file. I wrote to GILT and a representative, Patrick, quickly refunded it for me. I replied to thank him and let him know that i recently received an order for an other nonreturnable item, but the shirts were not the right size, but he refunded it for me AGAIN since both items were still "live" on Gilt. THANKS SO MUCH to the Gilt Customer Service Team!

Not a bad site. Not a bad site, but there is a problem that there is no selection of men's shoes in large sizes, I am not that disappointed that I did not buy masculine shoes. But I pleased myself).

My first purchase was a chandelier and it had missing crystals. It took about 3 weeks to get them, but love the light fixture but hated the hassle.

My second purchase was 2 outdoor lounge chaise chairs. They were finally scheduled to deliver 3 days past the time frame, but no big deal. My delivery; however, has been a NIGHTMARE! I received one box which ended up being a California King Headboard!?!?!? WTH?

So after multiple calls and emails to both HomeDirect USA (delivery idiots) and Gilt (clueless people) I still have a headboard sitting on my back deck (box is now destroyed due to numerous rain storms and I can't lift it to the garage nor do I feel like I need to) I get an email finally today that, OOOPPS, sorry we can't get your items. Basically, sorry about your luck.

And I still have this stupid headboard on my back deck that I keep asking them to pick up. This company is a joke. I'd rather pay quadruple price for an item I can actually get than this run around, BS.

ADIOS Gilt... oh and by the way, social media is a wonderful thing for upset customers. Next... making all my friends and family aware on Facebook and Twitter.

An excellent assortment, quality items, interesting models, frequent novelties... proven service, interest in the client, polite and prompt communication, timely delivery.

While they often have fabulous designers, their return policy is unfair, & Gilt's customer service is among the worst I have ever dealt with.

I purchased a pair of earrings from them. When they arrived, the stone in the center of the earrings was the wrong color. When I contacted them via email, their response, not only took 2 days but was snippy. They wouldn't enter my complaint until I took pictures & emailed them. What a pain, but I did it. Their response to me was they do not take returns for refunds unless the item is over $200, but if I pay the return shipping, they will give me a store credit. I was surprised, as THEY misrepresented the item... the picture was for a different color. Therefore, they should have to pay the return shipping & REFUND my money or send me the correct item, not give me a credit. I won't bore you with the details, but there were several emails that went back & forth & Gilt wouldn't budge. Shocking, just shocking. I will not ever make a purchase from them again. I would rather give my money to companies with better return polices & more helpful customer service.

On the 13th of October, 2015, among other things I ordered 'Original Penguin Jerry Jeff Boots' from Gilt website. The colour of this boot on the website is tan brown while the shoe I received is more of muddy brown. A colour I dislike. Highly discouraged to wear these boots because of the colour, I informed them that the boots sent to me were not the colour as shown on their website. I even clicked the pictures of the boot received by me as well as took screen grabs of the boot on their website, and for the sake of convenient comparison sent it to them. They agreed to take a return of the product but refused to pay for its courier from Mumbai to their office in the US. They also pointed towards the fact that they do not take returns from India but were making a one time exception for me. On principle, the idea that I had to pay for the return courier is not agreeable with me. Purely because this error of misrepresentation of the product through its colour is not my mistake. In fact, it amounts to GILT fooling their customers with incorrect information. They have refused to address this issue.

Post this review here. They got really active and have returned the full amount including return shipping.

Ordered multiple products. I really wanted new sunglasses, saw a few other items on the way that I picked up in addition. After being charged for each item I was informed they'd arrive on different days as separate orders. The first package came later than I was told. The second package never came. Two weeks after the estimated arrival date I called gilt.com and they told me the items were damaged in shipping and they will give me a refund with in 10 business days.

I find that an absolute joke. Had I not called would they have kept my money and not tell me about the damaged product?

After waiting two weeks after the estimated arrival date I still hadn't been informed.

Ontop of all this, I didnt even care about the other items I bought! I only bought them in addition to the sunglasses which I never received.

After asking for compensation, all they could offer me was 15% off my next purchase within two weeks. Funny thing is they don't have any other sunglasses.

Very poor customer service. I'm definitely taking my business elsewhere.

Thanks for wasting my time gilt.com

There can be some great discounts on amazing brands, but you need to know the quality of the merchant before hand, as they can discount lower end Americal Apparel things (which look great on the models, but the fabric and make is quite cheap), or higher end vintage Hermes bags. They also carry lesser known contemporary designers. The customer service is exceptional in my experience. I had ordered a pair of boots from the site, and they recommended ordering a size up since they thought the style ran a bit small, but that wasn't true for me. Since I live in Canada the return policy was FINAL SALE, but I decided to send an e-mail as it couldn't hurt. And within 1 business day, they started the return, sent me shipping labels to be printed (paid for), and added the smaller size shoe to my cart for 3 days, even though the sale was over. The initial shipment was paid for on a Sunday, packaged, sent out, and received by Canadian Customs on the Wednesday and arrived to my door on a Friday. I received everything within a week, and the packaging was simple and nice. I will definitely do business with them again. They also take care of the customs for you, which is nice.

Before I ordered the Moloft dinning table in July, I'd called Gilt to see if the white glove service delivery date could be postponed till end of August and got "yes" as an answer. Of course after the order was placed, it turned out no, delivery couldn't be postponed. When we finally opened up the package three weeks ago, only to find out the table was already damaged (with a huge dent/cut). I'd sent the picture and they agreed to give me a replacement only if I'd purchase another one. So I'd paid for another one but they'd made it impossible to schedule for a pick up for the damaged table! After countless phone calls, on line chats, I was finally contacted to schedule for the pick up for next week. Now I can only hope they'll do the right thing to give me back the credit once they received the table. Just read someone was having a hard time getting their credit from returns... and who knows how hard it'll be to receive my "replacement" table! I was told by mid November... We will see... I can only hope... horrible! Never again!

I've been a member of Gilt for years, and despite numerous unpleasant experiences with the return policy, exorbitantly long shipping times, and customer service, I gave the site another try and purchased a jumpsuit.

Nearly 3 weeks after I click "Buy" on the site, I finally received a shipping notification, my romper was on it's way. I received a FedEx notification that the romper would be delivered while I was at work. When I returned home, there was no package at my door. The FedEx shipping status said that the package was being returned to sender due to an incorrect shipping address. I checked my order on Gilt, I had entered the same shipping address I always used and it was in fact correct.

I reached out to customer service, they told me that they could not re-route the item back to me. Additionally, they could not guarantee that I could secure the item at this point. I would have to wait for the item to be returned, reposted on the site, and then I would need to re-purchase it to then wait another 3 weeks for it to be delivered.

In a day where Amazon can deliver purchases to you in an hour, I do not understand how companies like Gilt survive. I will never purchase from Gilt again. Let this be the straw that broke the camel's back.