Anaam M.

"I made this order on the 11th of May, 2017, and I have heard nothing about it. Do you intend to send this to me at all? Either ways a customer timely informed would stand in good stead of any business practice. So do let me know at the earliest what your intentions are. I am a bit impatient considering its past 7 days since this order has been placed. Hope you do really give all Saturdays off to your employees, all of May, they do seem lacking, at least in my case." Wrote this to these guys since there was no response from them after this order was placed. Would have been better off placing it on MusicDirect or Turntablelab. A little pricier but at least they have a normal practice.

On the 13th of October, 2015, among other things I ordered 'Original Penguin Jerry Jeff Boots' from Gilt website. The colour of this boot on the website is tan brown while the shoe I received is more of muddy brown. A colour I dislike. Highly discouraged to wear these boots because of the colour, I informed them that the boots sent to me were not the colour as shown on their website. I even clicked the pictures of the boot received by me as well as took screen grabs of the boot on their website, and for the sake of convenient comparison sent it to them. They agreed to take a return of the product but refused to pay for its courier from Mumbai to their office in the US. They also pointed towards the fact that they do not take returns from India but were making a one time exception for me. On principle, the idea that I had to pay for the return courier is not agreeable with me. Purely because this error of misrepresentation of the product through its colour is not my mistake. In fact, it amounts to GILT fooling their customers with incorrect information. They have refused to address this issue.

Post this review here. They got really active and have returned the full amount including return shipping.