Gilt

I'm disappointed. I bought perfume from Gilt and it is fake! But this is not the main problem, the perfume was half empty. Are you serious? I do not recommend this service to anyone!

Gilt Handbag Stores Online is a very good place to buy handbags from. They have a great selection of designer handbags at reasonable prices, and their customer service is very good.

I bought diamond earrings very expensive. They never returned them for me. Sent me the wrong earrings Diana M but never return them and lied to me through Gilt terrible company

Really outstanding service, very good attitude to the customers and prices are very reasonable, delivery was fast and my purchases came in good packaging

I used to think Gilt was a site for top end products with top notch customer service. It was proven wrong this time, when I purchased a vintage Rolex (paid $7,000). The watch came in with the bezel not rotating, contrary to what the advertisement (and the attached 'appraiser' statement indicated). When I contacted Gilt, the customer service said they will contact their "jewelry department" and will "get back to me in 7 business days". This was THREE MONTHS ago. In the interim time, I have contacted them 4 more times, and each time, the answer was "we are to hear back from our jewelry department and we should get to you in 3 business days". I feel that the service I got after purchasing a $7,000 merchandise is worse that what I would have gotten at Walmart. All the lip service and no action. I probably will never buy anything anymore from Gilt. I will turn to other online shopping sites. There are plenty. I will also report this to BBB and 60 Minutes to ask for an investigative research into the scam.

They are wonderful in appearance as well as in the comfort they provide. These are genuinely of exceptional quality, as evidenced by the fact that I have worn them both to work and on the weekends.

I recently ordered a toy stroller from gilt.com for my toddler. Their sales are advertised as being available on a first-come first-served basis, and items are available until they sell out. I logged on as soon as the sale went live, made my purchase shortly thereafter and received an email confirming my order. Over the next few days, I checked back and the toy stroller was still available -- it did not sell out as other items did. This order was placed just before Labor Day weekend. This weekend, I contacted Gilt.com to find out the status of my order and was informed that it would be shipped shortly. Today, I received an email from the company saying that due to an inventory error my order would not be fulfilled. Given that my order was placed within the first hour of the sale going life, I feel that it is egregious that my order was not one of the first one filled before they ran out. I feel that they clearly position their sales as being on an as-available basis and that by fulfilling other orders before they sent out mine they are falsely advertising their services. Other consumers should be aware that this company does not stand by their positioning and cannot be trusted. This is particularly upsetting because this was an item I was buying for my child, and I passed by opportunities to buy very similar items on sale because I had already ordered it from Gilt.com. Were the situation reversed and I had tried to cancel my order I am certain that Gilt.com would not have given me a break.

Be wary of buying fine jewelry on Gilt. First, the jewelry is heavily marked up (upto 3x) then discounted to make it appear as a good deal. Second, the jewelry does not arrive with brand's own packaging. I can back this with my experience with the Amrapali brand jewelry bought on Gilt.
I bought a pair of Amrapali earrings on Gilt, which was not just significantly marked up but arrived without standard Amrapali packaging (red box or drawstring pouch), or instructions for care or any certificate of authenticity (you would get that if you purchase diamonds on Amrapali's own website). I received a pair of diamond earrings in bubble wrap packed in Gilt shipping box. Having purchased Amrapali jewelry over the years both in-store and online from their website, I know the difference.

I also compared some identical jewelry pieces available on both Amrapali website and the Gilt site. After the supposed discount, Gilt was selling most jewelry for a couple of hundred dollars over what the brand itself charges. The Gilt discount is just a sham for those too lazy to do the comparison. I would not recommend buying fine jewelry at Gilt.

Great store, the delivery is fast, the shoes are of high quality, I enjoyed working with you. I think I will be ordering shoes from you on a regular basis.

Customer "service" seems to be entirely lost on Gilt.com. After previous poor experiences with customer service, I recently tried to apply a free shipping discount I earned through compiling "insider points" from previous purchases. I couldn't use the free shipping discount because there were other offers applied to my cart; nonetheless, Gilt.com charged me for the points and when I asked customer service to reimburse my points since I couldn't use them, they refused and told me I could use them any time until the end of the year. I understand that the discount is still available, but I have no plans to make another purchase soon and could have used those points for another perk, which I can longer do.

Regardless, the tone of the rep helping me was rude. In particular, the rep apologized that I "felt" like I was getting screwed. Maybe it is just me, but apologizing because of the way someone else feels is like saying, "not my fault, but i'm really sorry you feel like it is." Sorry, Gilt, but I DID get screwed by your ridiculous policy and you should refund my points and apologize for your policy, not my the way your policy makes a customer feel.

To Gilt: I apologize in advance if you "feel" like this review is unwarranted.

My order arrived promptly, and I'm happy with everything I ordered. Amazing quality always. Always happy with the high quality of the products. Orders are always thrilling to get. Very good service.