Gilt

I was overcharged on a high end bag and called right away to update customer service. They put me on hold and stated they would get back to me. With a poor apology and no concern for the mischarge or adjustment needed, they lost me as a dedicated customer. I recommend that when a company treats its best customers with a lack of empathy and respect, it's never worth it. Don't bother with Gilt. Pay the extra money and buy from the source. Your customer service experience will be much better and you will be appreciated and you will be treated as a customer worthy of consideration. I am highly disappointed with the customer service and lack of caring. Awful experience.

I am a Gilt Noir member. I ordered a nonreturnable item. When the package arrived it was not the item I ordered. I sent an email explaining my situation. Within 4 minutes I received a reply from Andrew, Customer Service Specialist. He initiated the return and provided a link so I could print the return confirmation and shipping label. After I replied and thanked him he followed up to be sure if I had any future problems I knew how to contact Gilt via live chat, phone or email I have always found Gilt.com customer service to be excellent.

Why don't you have a zero star rating? I agree stay away. First time I ordered sunglasses and my card would not go through because it is an overseas credit card. I called customer service, no answer. I gave up so I didn't put in an order.

Second order, I waited and waited. It never came. I called the customer service and they said that the supplier never sent them the product, any product for that matter for that advertised sale. I never received an email or a phone call to inform me of this and I told them how irrresponsible. Never ordering anything from them again.

STAY AWAY!

International customers beware! U must ship back each item SEPARATELY with tracking. Therefore, the shipping return is extremely expensive. It cost me 82.00 CANADIAN to parcel up and return 4 individual packages of the 6 items I ordered. GILT charged me 12.50 shipping for the order to arrive. I do a lot of online shopping and although I love Gilt's items and discounts it is not customer friendly outside of the US.

This site is HORRIBLE! I bought a deal for a car service roundtip to the airport and right before my trip they send me an email saying sorry but we are refunding your deal. No explanation why. On top of that I had to wait 5 business days for the money to return to my account. I was left with no ride to the airport and down $100 before my vacation. Will NEVER use this site again!

I bought a purse from gilt.com. I later on returned it a few days later shipping and handling was sent by customer service. I was told I should receive my refund within 10 business days. The item was returned on June 12th 2020. It's June 23,2020. I contacted my financial institution and was told no refund was posted on my account. I in fact called customer service last week to verify and was told 10 days to get a full refund back onto my debit card. I will never shop on gilt ever again! I still have receipts and emails.

I bought some Maurizio sheets from Gilt and the sheets were defective. I bought a king size set and the "fitted" sheet should have been for a king but way way too large. It would not even have fit a California king - it would have been too large for that. I never expected that problem. I looked over the sheets before washing them to make sure there were no defects but never expected them to be TOO large. I did not expect the best quality but this was a bit ridiculous. I contacted Gilt and their response was sorry they are defective but it is final sale!

Their website is not intuitive - it is hard to notice that the shipping address which is obsolete does not change when you enter your new address. This means that even if you entered your new address once, you have to be very careful during your next order to check the shipping address. There should be a very clear message asking to change the default shipping address. My orders went to the address that I used to live at 3 years ago, and GILT refuses to refund. Disappointing

I bought a Rachel Reinhardt necklace--pink Jade and 14k gold. I paid 5.95 shipping for the approx $70 purchase. I was hoping for high quality shipping, what I ended up with was my necklace wrapped in a plastic bag, loosely contained in an oversized shipping box. As soon as I picked up the package I heard the necklace freely moving around in the box. If they can't even take the care to ship this delicate product to me safely, why would I bother buying from them again? You're item isnt safe. MyHabit and Hautelook does a better job.

App has function that will cause you to untintentionally make purchase. There is a pop up on the checkout page that asks if you like the app. If you click to close the pop up the buy button is automatically activated. Presto! You made a purchase whether you want to or not. What's worse is customer service is incompetent and despite 4 emails they could/would not cancel the order

The managers helped me choose the size, sent it pretty quickly. I liked the quality, the fabric is nice, the style is interesting. The company left a good impression, you can order things without fear.

With their new "return for gilt credit if the item is under $200" policy, I'm already turned off... but even worse is that even if a returned item is received and credited BEFORE a new item is shipped, they won't use the credit. The credit has to be in the system before one orders. It's not legal to charge for an item until it is shipped, but they can't use a credit that is received before charging and shipping a new item? Gilt is now less user friendly than a department store.