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Steve H.

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1 Review by Steve

Gilt

  • Gilt

“Sent wrong item damaged and then did not refund because it was damaged”
11/3/17

This isn't the first item I've purchased from gilt and up until now, I've had no issues. I ordered a rug on line, they sent the wrong rug. When I informed them of this, I also told them the rug was in terrible shape and poorly made. They told me to return it for a full refund. I just got the rug back today informed that a refund could not be issued because it was damaged. WTF? Terrible company and customer service.

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Helpful  (4)
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Gilt S. – Gilt Rep

Hi Steve,

I am truly sorry for any upset caused.

Please forward your order number to service@gilt.com and place ATT Maureen in the subject.

I will do my upmost to get this resolved.

Warm regards,
Maureen
Gilt Customer Service

Steve Has Earned 4 Votes

Steve H.'s review of Gilt earned 4 Very Helpful votes

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