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GiltReviews 907

1.9
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Gilt Reviews Summary

Gilt has a rating of 1.9 stars from 907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gilt most frequently mention customer service, final sale and credit card. Gilt ranks 20th among Designer Clothes sites.

service
164
value
157
shipping
158
returns
134
quality
147
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Indiana
1 review
0 helpful votes
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Great food and service
October 7, 2022

Got the Mac overload and it was warm and ready also had great customer service and had refills on time

Date of experience: October 7, 2022
RU
3 reviews
0 helpful votes
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This was first time ordering and I was very satisfied with the the quality of the items I received. I would definitely order from them again.

Date of experience: September 30, 2022
Australia
3 reviews
0 helpful votes
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Product was exactly what I wanted and sent to me in the time frame that it was promised. Thank you.

Date of experience: September 28, 2022
Australia
3 reviews
0 helpful votes
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Great to work with
September 27, 2022

Haven't had any issues with them. Items are out quick any problems are handled quickly and they are generally great to work with.

Date of experience: September 27, 2022
Austria
4 reviews
0 helpful votes
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Καλή επιλογή, εξαιρετικές τιμές και υψηλή ποιότητα, μεγάλη εμπειρία με το ηλεκτρονικό σας κατάστημα, θα αγοράσω περισσότερα

Date of experience: September 5, 2022
Netherlands
3 reviews
0 helpful votes
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Ihr Shop wurde mir von einem Freund empfohlen, ich habe einmal bestellt und bin sehr zufrieden, die Qualität entspricht dem Preis
Ich werde Ihren Service von nun an nutzen

Date of experience: August 18, 2022
Brazil
3 reviews
0 helpful votes
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Alles hat gut funktioniert. Die Bilder sind gut. Insgesamt sehr schön. Ich bin zufrieden und empfehle diesen Laden

Date of experience: August 15, 2022
Massachusetts
1 review
1 helpful vote
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I've been disappointed by supposed high end items from Gilt.com a few times. My latest and will be the VERY LAST PURCHASE was the PROCABELL Hurricane Turbo hair dryer and WHAT A DISAPPOINTMENT! Where's the turbo? It doesn't dry my hair faster, it actually takes longer than my inexpensive dryer does because it just DOESN'T HAVE THE POWER TO! It doesn't even get as hot as my very inexpensive one. Even the cord isn't as long as my inexpensive one. OH, and don't be fooled by the MSPR, Again, there's nothing high end about it! I wish I hadn't waited til past the return date to start using it because it would have been returned immediately!

Date of experience: August 13, 2022
Illinois
1 review
3 helpful votes
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Should be 0 stars
July 20, 2022

Ordered mens LB shoes got ladies sunglasses. Immediately called and they are out of size 11/44 place is a joke. Look how tiny the box is and the paperwork is for shoes

Date of experience: July 20, 2022
New Jersey
1 review
5 helpful votes
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I had to call GILT today regarding my order. I mistakenly put in the shipping to the wrong address. When I emailed them, they said they were happy to change the address via a phone call, but the Customer Service rep said that they can't make any changes to orders at this time. This is not the first time I had customer service issues with GILT. I only shopped here again because I had a credit from a previous customer service issue. I will not shop here anymore. Not worth the headache to deal with such poor customer service.

Date of experience: July 5, 2022
Virginia
4 reviews
3 helpful votes
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Toller Laden. Große Auswahl an Waren, angemessener Preis, sachkundiges Personal. Ich war angenehm überrascht von der Garantiezeit. Jetzt werde ich hier öfters kaufen.

Date of experience: July 4, 2022
California
1 review
7 helpful votes
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Cheap quality thin gold hoop earrings
July 2, 2022

Hoop earrings top half snapped as I was inserting into my ear for the first time. I called to complain but I was told the return policy was 30 days, but it was beyond this time frame even though I had never worn the earrings. I'm not sure the earrings are truly 14k gold which is supposed to be stronger. These earrings are flimsy more like tin foil and I will never shop for jewelry at Gilt or Rue Lala again.

Date of experience: July 2, 2022
District of Columbia
1 review
9 helpful votes
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Sandals broke after a few wears and come to find out, the Valentino logo was made of plastic. I confirmed with Valentino in NY -- these were NOT authentic and they urged me to stop buying from GILT.

Such a disgrace. Will never shop with this brand again.

Date of experience: June 28, 2022
Ukraine
2 reviews
1 helpful vote
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Great store
June 28, 2022

Great store, the delivery is fast, the shoes are of high quality, I enjoyed working with you. I think I will be ordering shoes from you on a regular basis.

Date of experience: June 28, 2022
North Carolina
2 reviews
27 helpful votes
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Not 100% authentic
June 27, 2022

I bought a $975.96 LV handbag. Found out it's a fake. Gilt basically says, oh well! Terrible service

Date of experience: June 27, 2022
Australia
3 reviews
0 helpful votes
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Gracias a todos puntualmente: aceptado el pedido, entrega a tiempo - llamaron a todo lo acordado. Todo está muy bien empaquetado.

Date of experience: June 23, 2022
South Africa
2 reviews
0 helpful votes
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I have ordered from this site several times and they have never disappointed, delivery is always on time and good customer service.

Date of experience: June 21, 2022
Pennsylvania
1 review
7 helpful votes
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GILT PLEASE REFUND MY $1600 plus
June 7, 2022

You take advantage of customers. You are supposed to be an upscale merchant that is trustworthy. You are a disappointment, and I will do all I can to get my money back. I should not need a police report; you are a ripe-off with has business practices, you hide behind foolishness to oppress customers; I need my money back. I can not afford to shrug my shoulders and walk away. Do the investigation, challenge FedEx, and find out why the package was not delivered to my door as the building management stipulates. Why did FedEx call me to come down? I live on the 5th floor of a massive building with signs all over mandating that packages MUST be taken to the tenant's door; FedEx did not oblige... your failure, your problem, not mine. Please refund my money. $1600 is not a joke; it is not a chicken change for me. GILT REFUND MY MONEY

Date of experience: June 7, 2022
Florida
1 review
2 helpful votes
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Counterfeit product
June 2, 2022

Final sale well you didn't even try to send close to the right product. Pictures say it all!
Ordered: dynamic innovation labs instant lifting and vitamins
Received: isoyouth luxury skin care

Date of experience: June 2, 2022
Pennsylvania
1 review
0 helpful votes
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I was overcharged on a high end bag and called right away to update customer service. They put me on hold and stated they would get back to me. With a poor apology and no concern for the mischarge or adjustment needed, they lost me as a dedicated customer. I recommend that when a company treats its best customers with a lack of empathy and respect, it's never worth it. Don't bother with Gilt. Pay the extra money and buy from the source. Your customer service experience will be much better and you will be appreciated and you will be treated as a customer worthy of consideration. I am highly disappointed with the customer service and lack of caring. Awful experience.

Date of experience: May 24, 2022

About the Business

Gilt is a flash sales site that sells designer clothing, handbags, shoes, home furnishings, and vacation packages.


gilt.com
Founded in 2007