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GiltReviews 907

1.9

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Gilt Reviews Summary

Gilt has a rating of 1.9 stars from 907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gilt most frequently mention customer service, final sale and credit card. Gilt ranks 241st among Designer Clothes sites.

service
164
value
157
shipping
158
returns
134
quality
147

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Maryland
2 reviews
4 helpful votes
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Slow Delivery
March 9, 2023

My order was placed and said to be shipped wķs ago. I still haven't gotten it. It's my first and last order.

Date of experience: March 9, 2023
Georgia
1 review
7 helpful votes
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Bad company
March 8, 2023

Order a perfume, was so excited
Delivered today and I'm so disappointed it's a knock off
Trying to return

Date of experience: March 8, 2023
Canada
3 reviews
0 helpful votes
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A website that sells handbags and accessories is called Gilt Handbag Shops Online. Because there are so many different brands, styles, and colours to pick from, I think this website is fantastic. Their goods are of excellent quality as well. I especially adore the sophisticated and lovely design of their bags.

Anybody who enjoys handbags should, in my opinion, visit this website because it is the ideal location to shop for new ones.

Date of experience: March 2, 2023
NL
4 reviews
1 helpful vote
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Gilt Handbag Stores Online is a very good place to buy handbags from. They have a great selection of designer handbags at reasonable prices, and their customer service is very good.

Date of experience: February 27, 2023
NL
4 reviews
1 helpful vote
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Very good service.
February 24, 2023

My order arrived promptly, and I'm happy with everything I ordered. Amazing quality always. Always happy with the high quality of the products. Orders are always thrilling to get. Very good service.

Date of experience: February 24, 2023
Italy
1 review
0 helpful votes
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Hi
February 24, 2023

Not a bad site. Not a bad site, but there is a problem that there is no selection of men's shoes in large sizes, I am not that disappointed that I did not buy masculine shoes. But I pleased myself).

Date of experience: February 24, 2023
Italy
1 review
1 helpful vote
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Hello
February 22, 2023

I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great.

Date of experience: February 22, 2023
Germany
6 reviews
1 helpful vote
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Good Quality
February 21, 2023

They are wonderful in appearance as well as in the comfort they provide. These are genuinely of exceptional quality, as evidenced by the fact that I have worn them both to work and on the weekends.

Date of experience: February 21, 2023
NL
3 reviews
0 helpful votes
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Lovely HangBag
February 21, 2023

I love my new hangbag! The case is quite safe and has enough space for all of my essentials. Because each pocket is the ideal size for keeping items such as snacks and phones, transitioning from doing errands to attending a meeting does not present any difficulties.

Date of experience: February 21, 2023
NL
4 reviews
0 helpful votes
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I adore Gilt's clothes!
February 16, 2023

I adore Gilt's clothes! They all have such adorable designs and such a variety of styles. Every girl can find something there that she loves!

Date of experience: February 16, 2023
Florida
1 review
0 helpful votes
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Damaged earrings
February 16, 2023

I received damaged stud earrings from Gilt, via Eye Candy LA. This was due to Eye Candy improperly packaging them for shipment. If they had only boxed them!? Gilt handled my issue immediately sending a free return shipping label. They have great customer service

Date of experience: February 16, 2023
California
1 review
5 helpful votes
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Tried to return a defective blanket that was $225
They do not take back opened items.
I'll never purchase from Gilt as they don't stand behind the products they sell.

Date of experience: January 30, 2023
Canada
1 review
8 helpful votes
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No international customer service reps to speak with! I called to return my $600 Chloe boots as they were too small and got an email days later saying sorry final sale! Do not buy from this site terrible company. Scammers!

Date of experience: January 23, 2023
Canada
1 review
3 helpful votes
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International orders
January 9, 2023

I will never shop at Gilt again. There return policy is misleading and there is no one to speak to for international orders.

Date of experience: January 9, 2023
New Jersey
1 review
6 helpful votes
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Beyond Terrible Customer Service
December 19, 2022

After reading a few of these reviews, I'm glad I'm not out more money than I am. My order was somehow sent to the entirely wrong address in a state across the country. I think it somehow conflated my Ru La La information with the address I actually entered as the address they sent it to was a hybrid of the two. I did not know the two sites were affiliated until I contacted customer service. Like everyone else, I was met with an "oh well." I was livid. They actually told me to try to contact the owner of the address where it was sent…

Date of experience: December 19, 2022
Oregon
2 reviews
5 helpful votes
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Gilt sent me incorrect item /unordered merchandise
December 13, 2022

Gilt sent me incorrect item /unordered merchandise! It's took days to reply on my email. Horrible customer service and unprofessional warehouse job! I don't recommend this company, most of the merchandises are "Final sale" and impossible to return.

Date of experience: December 13, 2022
Ohio
4 reviews
11 helpful votes
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Mixed bag
December 13, 2022

Some good deals, some duds. I've bought a few things I was happy with at a good price. More than once though I've had to fight with them to get a credit or refund when a Final Sale item was not as described...descriptions are often terrible.

Date of experience: December 13, 2022
GB
1 review
2 helpful votes
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Awful!
December 10, 2022

Purchased an Ember gold ring on Dec 6th and received order confirmation stating they'd notify me once it shipped from USA to UK. Noting 'Borderfree?' on this I did some googling around and was immediately worried...they are dodgy at best - almost as dire as Gilt. Tonight received an email from them telling me it's been delivered?! On checking the fedex track it states that item arrived at a destination in Illinois! Instead of coming to me in the UK. Cannot get hold of a human being at either scam outfit, ie Gilt or Borderfree. Notified bank. Thank you to SANTANDER for helping me with this. Avoid both of the alleged companies like the plague. How they are allowed to get away with this is utterly shocking.

Date of experience: December 10, 2022
Sweden
1 review
0 helpful votes
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Excellent Quality-Excellent Service! I could not be more pleased with the quality of the products I have received, but more importantly with the really outstanding service!

Date of experience: December 8, 2022
New Jersey
1 review
6 helpful votes
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Scammers
December 7, 2022

Placed an order, and received notice of shipment the next day. Revisited the shipment email 3-4 days later, only to find out they provided me with a phony tracking number that could not be found in any major carriers' database.

Incredibly dishonest, not sure how their site is still online. AVOID AT ALL COSTS.

Date of experience: December 7, 2022

From the business

Gilt is a flash sales site that sells designer clothing, handbags, shoes, home furnishings, and vacation packages.


gilt.com
Founded in 2007
New York, NY, United States