GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
Instant Feedback
Ordered gift online to be delivered to out-of-state family member. Was delivered exactly as expected, right on time. Could not have been happier with the experience! :)
Everything was great and it was received very well, just wish I could have had it delivered the same day I ordered it. Also, a suggestion - offer gluten free options
This is not GiftTree's fault, but FedEx delivered my shipment (which was supposed to go to my daughter in an apartment - it clearly said "Residential Delivery") to someone at a pharmacy. It was even signed for. So now I'm in the hell of FedEx claims while they pretend to figure out what happened. Meanwhile, my daughter's graduation gift was ruined and I have no options. I won't order from here again mainly because they use FedEx. Very expensive and disappointing.
Great gift selection----recipient enjoyed (although I have not seen it except on line)
Easy to order and good delivery in a timely fashion
Easy to order and I found the perfect gift. My husband was thrilled with the beautiful embossed leather journal!
Easy to order and I found the perfect gift!
We sent this to my brother for his 70th birthday. He loved all the goodies and accompanying picnic basket. We have again been totally satisfied with the product quality and service from Gift Tree.
Great clear communication. Ordered from Melbourne Australia, felt like local friendly service. Thanks!
Order on line & worry gone. Very happy with experience.
Ordered basket for Mother's Day since I couldn't be there with my mom. Paid extra for expedited shipping so it would arrive before Mother's Day. Basket was delivered two days late. Called company and they said there was nothing they could do. Wouldn't even refund my extra shipping fee. Will not use Gift Tree again.
Good sooty good is all you are going to get. I don't like doing surveys.
Very good experience every time. Order, pay and leave the rest to you guys. The gift boxes never disappoint. I am grateful for this service.
I paid extra for my gift to be delivered by a certain date. Needless to say, the gift did not arrive on time. Gift Tree provided an email for comments/questions about their delivery. The email address came back as 'delivery incomplete'.
Those are two red flags for me - not meeting paid-for expectations, and not being able to reach customer service. I don't think I'll be ordering from them again.
Hi Sherri,
I am sorry for this poor experience with the delivery and when attempting to reach us! I've sent an email to your address on file in hopes we can rectify this. We appreciate your business and feedback and look forward to hearing from you.
Best Regards,
Sara M.
This is my number 5 purchase and I am very satisfied with it, the packing, the details and the fresh in the food is super good.
This gift was ordered in plenty of time for a proper delivery however for whatever reason it's origin was from South Carolina to be delivered to Florida.
I understand some issues due to COVID-19 but this I feel at this point is not acceptable. Amazon has no problem getting their deliveries at the time promised
Gift basket for new house warming present was well received.
I bought two gift baskets for Mothers Day and I pay the shipping fee to have them delivered on May 8th. While one of the baskets arrives on time for one of my daughters, the other basket got delivered on May 10, defining the whole purpose of the gift. On top of that, I communicate with customer service and they simply say delivering on the time you are paying for is not guaranteed, and they could not do a refund! So why are they charging extra for express delivery if is not guaranteed?!
Terrible experience!
Easy, arrived quickly and my mother was happy. The rest of this is so that I can reach 50 characters.
I paid extra to have it delivered by Saturday (day before Mother's Day) but it was not delivered until Monday.
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are terribly sorry for the upsetting experience over Mother's Day. We are still encountering some rare delays with COVID-19 causing strains with the shippers in various areas. It pains us to know this impacted your delivery. I've sent you an email regarding these concerns.
We appreciate you shopping with us and do hope the gift brought some sunshine once received!
Best Regards,
Sara M.