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Diane W.

Contributor Level

Total Points
80

1 Review by Diane

  • GiftTree

6/12/21
Verified purchase

Ordered basket for Mother's Day since I couldn't be there with my mom. Paid extra for expedited shipping so it would arrive before Mother's Day. Basket was delivered two days late. Called company and they said there was nothing they could do. Wouldn't even refund my extra shipping fee. Will not use Gift Tree again.

Very unsatisfied. Basket was late after paying extra shipping fee. They said they couldn’t do anything about it.

Service
Quality
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Sara M. – GiftTree Rep

We are terribly sorry for the upsetting experience over Mother's Day. We are still encountering some rare delays with COVID-19 causing strains with the shippers in various areas. It pains us to know this impacted your delivery. I've sent you an email regarding these concerns.

We appreciate you shopping with us and do hope the gift brought some sunshine once received!

Best Regards,
Sara M.

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