GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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Ease of the selections and ordering process. Timing of delivery.
I paid extra to have the gift delivered in time and it came a day late. They took a long time to prepare the gift and tried to send it over night. I believe this is why it was late. Otherwise, the gift was great.
The service was outstanding and the website was user friendly.
Awesome gift! My family was so excited to get this great picnic basket with so many goodies!
Not sure of my rating until the two bottles of wine are consumed by recipient.
Not sure of my rating until gift is delivered.
I have always loved the basket gifts and felt they were well done, however... It was advertised free delivery for Mother's Day. When I went to check out in order to make the delivery by Mother's Day, there was an extra charge for delivery. After all of that, the baskets did NOT arrive in time for Mother's Day. As I live 1100 miles away from my family, I chose this service to contribute to the day's festivities. The baskets were delivered on Monday. I did call customer service, who offered to pay back my delivery charge, and ultimately the refund for the baskets, however they never did process the refund for the baskets. There are lots of similar types of vendors - I will try a different one next time.
I was very please with the selection and check out.
The website is very easy to navigate. The gift baskets are packed beautifully with quality items.
Delivery as expected on time and wonderful basket! Great price for what we received!
I ordered with plenty of time to ensure delivery for a very delicate event. At the last second, it was postponed 3 days and completely missed all the people that were supposed to enjoy this basket of food. For what I paid - this really stunk.
Hi Karen,
I'm so sorry your gifts arrived later than anticipated. I do see these contained fruit and cheeses and wanted to check in with you to see if everything was received in good condition. Please do let us know if any assistance is needed. Our Customer Advocates team can be reached quickly at help@gifttree.com for any quality concerns.
Best Regards,
Sara M.
Excellent service and easy to order! I was a little concerned as it was supposed to require a signature but the UPS delivery just buzzed my son's apartment building and dropped it off inside the lobby without him signing but it was there when he went down to get it thankfully! My son was very pleased with the whole basket!
Usually I buy all my gifts baskets at your site. May rethink it in the future
Hi B M.
Thank you for being a loyal customer over the years! This was never intended to be a surprise. Your GiftTree gift will always arrive in the same beautiful container or tote you see online, however, we take great care to package your gift in a way that will preserve the quality of all the contents as it makes its way from us to your recipients door.
For more information on what goes into the packaging, we have an unboxing video here: https://www.gifttree.com/unboxing-your-gift
Best Regards,
Sara M.
I like using GiftTree.com when I'm looking for something a little different with quality, fair pricing, and reliable service
Totally easy to navigate and check out! Excellent!
Totally easy to navigate and check out!
I paid extra for the basket to be delivered to my mother the day before Mother's Day. It got there the following Saturday.
The reason I ordered from this particular site was because your advertisement promised if I ordered that day then it would arrive before Mother's Day.
Hi Lawrence,
Thank you for your recent order! I'm showing we received the order with the selected delivery date of Saturday, May 15th. This date would have been reflected on the Review Order Page as well as the Order Confirmation that was emailed to you. Please let us know of any discrepancies on your order receipt, we would like to address this quickly as an unwanted surprise is not something we'd want to happen with a special occasion!
Please reach us at 888-777-5611 if we can be of any assistance. We appreciate your business and want only the best experience for our customers!
Warm Regards,
Sara M.
Items I have ordered through Gift Tree have been quality items. Items have always been delivered on time with no problems. Thumbs up to Giftree
I order the flower cupcakes for my mom and she loved it. I love the detail of the flowers and she said the cupcakes were delicious and fresh. I feel it is a great gift for all women for every occasion. It combines the beauty of the flowers and instead of throwing these after few days you get to eat them.
I ordered this for my best friend who just graduated law school. I wanted to send something a little more meaningful than flowers and when I saw this, I knew I had a winner. It was delivered right on time and she loved it! Perfect gift for the occasion.
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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Hi Jenny,
I am so sorry for the unexpected delay and can definitely appreciate how upsetting it is for your gifts to arrive later than anticipated. While more rare these days, we have continued to encounter delays due to the impacts that COVID-19 has had on shippers as demands fluctuate in various areas. I've reviewed your account and do see that a refund was promised upon the return of the gifts. I'm showing that the gifts were not able to be stopped and returned before they were accepted at 9:57am the morning of your call, Monday 5/10. This prompted the refund of the shipping costs to your card. I do see that we failed to follow up after discovering the deliveries were completed and we are sincerely sorry that this happened.
We will be honoring the refund of both baskets as we do care about the experience and it is never our intention to let you down. You can expect to see this refund in your account in the next 3-5 banking days.
Best Regards
Sara M.