GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
Instant Feedback
I needed the gift to be delivered on Wednesday. And it was not. It was delivered on Thursday, which was too late
Product cheaply constructed and will not be refunded or reduced for being poorly made.
Hi I paid $50 for a Saturday delivery and the packages arrived that following Tuesday. You also sent cheese and apples across the country with no freeze pack or any hygienic considerations, how is that possible?
I bought this item for my brother for his birthday. According to the website, it would not be shipped until a Friday (my brother's birthday was on the Wednesday, two days before). I accepted that fact, I should have planned sooner. To my absolute suprise and delight: this item arrived two days early on my brother's exact birthday! He loved it. Fantastic!
Easy to order and lots to choose from. Comments back from the receiver were very positive!
Easy to order and lots to choose from
Paid extra to have it delivered on Tuesday and it didn't get there until Thursday! Wasn't able to enjoy the wine on our virtual happy hour call for her upcoming nuptials!
Awful. Paid for expedited shipping. Gift never arrived. Then they tried to deliver a basket of rotten fruit
Hi Jessie,
Thank you for reaching out about this poor experience. We are utterly sorry that the event was missed. It was never our intention to deliver fruit in such a condition. Regrettably, the shipper was not able to fulfill our request to stop the package prior to the delivery being made. I wanted to confirm that your account was reimbursed and you were not charged for the fruit that was delayed in transit. We value you and hope we can earn your trust back on a future occasion.
Please don't hesitate to reach us with any questions or concerns.
Best Regards,
Sara M.
Hats of to GiftTree for making gift giving easy and seamless.
Very easy to send great gifts to my family. No border hassles or worry about delivery. Very pleased with your service!
Very easy to send great gifts to my family. No border hassles or worry about delivery. Very pleased with your service!
Easy to use website, gift delivered on time. Although, I was not able to use my $25 gift that giftTree sent me from my last order.
I placed and order, it was delivered and well received
Placing order was very easy.
Prompt delivery on promised date
Easiest customer service contact in the history of the world! I misspelled the last name of the person I was sending to—I did my order online—-and realized my mistake. I called the customer service number and expected a long hold and nightmare on the other end. I got a person and had it fixed with confirmation in under 2 minutes! I'll use them again!
Item was supposed to be delivered on my sister's birthday. It was a day late.
Easy website to maneuver, great discounts. Plus.
Great choices of items for several occasions. Easy to navigate site.
Easy website to maneuver, great discounts
I ordered for Friday delivery for a reason. According to your website I could have chosen Wednesday, Thursday or Friday that was the couple's anniversary. When did arrive... Saturday. Did anyone notify me, nope. Did anyone email, call, text, No!
Great selection! And an easy way to share good wishes across the miles!
Strawberries & Wine receive as promised.
Wine good!
Strawberries a few in the dozen were the chocolate covering was cracked & broken.
Strawberries still delicious.
Strawberries & Wine receive as promised.
Wine good!
Strawberries a few in the dozen were the chocolate covering was cracked & broken.
Strawberries still delicious.
First shipment took 10 days and everything was melted, but they quickly remedied the situation by sending a quick replacement.
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elia,
Thank you again for speaking with me about this experience. There were definitely multiple things happening here that led to this ending poorly and I'm so sorry that this chain of events transpired. As discussed, we have upgraded our packaging over the past week to be more summer-friendly and I just know this replacement will be more to the standards you expect when sending quality fruits and cheeses to someone you think highly of. I've sent a new emailed receipt your way. We take this feedback seriously and have already started the process of ensuring this type of thing does not happen again.
Please don't hesitate to reach out if there is ever anything else I can do!
Best Regards,
Sara M.