Review of GiftstoIndia24x7: Diwali gifts
Thumbnail of user leenad8
1 review
0 helpful votes
November 13th, 2020

Very happy with the prompt, on time delivery. Customer service was exceptional. And the sweets were very delicious as per recipients. Will definitely use them in the future.

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GiftstoIndia24x7

Overview

GiftstoIndia24x7 has a rating of 2.72 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftstoIndia24x7 most frequently mention customer service problems. GiftstoIndia24x7 ranks 50th among Gifts Other sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    10
  • Quality
    13
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • On getting in touch with the whatsapp customer service number, the person responding was extremely rude.
How would you rate GiftstoIndia24x7?
Top Positive Review

“Excellent personalised service”

Priya V.
12/13/23

I ordered a cake for my mother@/ Birthday and special care and personalised service ensured she had her favourite cake, freshly made on the day, delivered to her. Thank you so much GiftstoIndia24x7

Top Critical Review

“Disgusting service”

kinnari p.
1/1/23

I order cake for my mom birthday and it's surprise cake for her. I order 3 days ago and mentioned specifically date. After I order customer service call me and verify item over the phone. During day delivered I called 3-4 hours ago to confirm my delivery also make sure same item delivered. My mom received different cake and she was not aware what I order. Once they sent me pictures it's totally different. Reach out to support and mention them cake not match so support team arguments about they don't have same item that's why delivered. I informed them they did not inform me and without my permission how can they change item. Support person Karan and Mohit both rude did not help me. I am using this team last 2 yr and I will never ever order

Reviews (60)

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Reviews that mention popular keywords

customer service (10)
Thumbnail of user kinnarip1
3 reviews
7 helpful votes
January 1st, 2023
Verified purchase

I order cake for my mom birthday and it's surprise cake for her. I order 3 days ago and mentioned specifically date. After I order customer service call me and verify item over the phone. During day delivered I called 3-4 hours ago to confirm my delivery also make sure same item delivered. My mom received different cake and she was not aware what I order. Once they sent me pictures it's totally different. Reach out to support and mention them cake not match so support team arguments about they don't have same item that's why delivered. I informed them they did not inform me and without my permission how can they change item. Support person Karan and Mohit both rude did not help me. I am using this team last 2 yr and I will never ever order

Products used:
Cake

Service
Value
Shipping
Returns
Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

We are truly sorry for the inconvenience caused.

This is to inform you that as square shape white forest cake was not available at the mentioned location hence as per our terms and conditions we have process the order with the availability round shape white forest cake with same flavor.

Thumbnail of user sonalip32
1 review
0 helpful votes
January 25th, 2023

Please do not buy gift cards from this website. They say that they send gift cards but instead they send coupons. I spent Rs 2000 on Domino's gift cards and they sent 8 x rs 250 coupons which my family was only allowed to use at one time. It was a very embarrassing situation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rohits232
2 reviews
0 helpful votes
October 25th, 2022

Ordered, paid, but no delivery.
I wish If I have been through the reviews earlier.
Dont go for it ever

Service
Value
Shipping
Returns
Quality
Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

We are truly sorry for the inconvenience caused.

This is to inform you that please revert back to us with the order number or the payment reference number so that we can check and update you the actual status.

Waiting for your reply.

Thumbnail of user saiy2
1 review
1 helpful vote
July 3rd, 2021

We ordered butterscotch cake and flowers worth of 35$. WASTE OF THAT MONEY. The cake was nowhere close to butterscotch had tuttyfrutty in the cake and the flowers were half dead. Domt take fooled by this company its to find any other company. I really like to give zero stars but i am not able to do it. Anyways beware of this company

Tip for consumers:
Dont order from this company

Products used:
Cake and flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user honeyp11
1 review
0 helpful votes
June 1st, 2022

I have used them 3 times, but each and every time there was one issue or the other.
* Ordered fruit basket but it was delivered in a newspaper wrap.
* Ordered mixed dry fruits, it was delivered in a plastic carry bag
* Ordered flowers twice, but was not delivered
* Ordered birthday cake, although it was delivered but late in the evening when the party was over.
* The recent order, was a birthday cake and flowers, nothing was delivered.
I was very disappointed, and all I got was automated apology email.

All 3 occasions were ruined because of delivery issues. I would suggest try to avoid them if you don't want to be disappointed

Tip for consumers:
Please look elsewhere if you don't want to be disappointed

Products used:
Cake, flowers, dry fruits

Service
Value
Shipping
Returns
Quality
Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

Thank you for being a regular customer.

After receiving complain of your first order, we refunded the items which were missing and replaced items as per confirmation received from you.

As per our investigation the dry fruits that were packed in plastic bags packed inside gift boxes and no complain received about the delivery.

For items that were not delivered in your 3rd and 4th order, full refund has been provided.

For this remote location, we are exploring how to improve our services.

Thumbnail of user priyav42
1 review
0 helpful votes
December 13th, 2023

I ordered a cake for my mother@/ Birthday and special care and personalised service ensured she had her favourite cake, freshly made on the day, delivered to her. Thank you so much GiftstoIndia24x7

Service
Value
Shipping
Quality
Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

Thank you Priya for your kind words. We would definitely look forward to serve you again.

Thumbnail of user rawd1
1 review
0 helpful votes
February 22nd, 2022

The $#*!tiest and 3rd grade service and business who does not know how to speak and the not aware of their delivery team.

Promises that they will deliver on specific time and when followed up they abuse.

NOT RECOMMENDED SERVICE PROVIDER

Tip for consumers:
Don't trust what they say or promise. Worst service ever

Products used:
Birthday cake and flowers & chocolates for my brother

Service
Value
Shipping
Returns
Quality
Thumbnail of user lakshmir29
1 review
0 helpful votes
February 6th, 2022

Professional, fast and easy to use. These guys are doing great! Got my flowers and cake delivered within hours of ordering.
Keep it going!

Thumbnail of user anandm14
1 review
2 helpful votes
February 20th, 2019

Most of the flowers were dead. Every single flower had a scotch tape stuck behind to keep it in place. It looked as if they picked the flowers from the trash and stuck it together with scotch tape. When discussed this with the company they were trying to prove that I was wrong. Will never order from here. Poor customer service.

Thumbnail of user vickys545
2 reviews
0 helpful votes
May 20th, 2021
Verified purchase

I have stayed away from my family for a long time. Needless to say - one misses them. Many many thanks to GiftstoIndia24x7.com to help me stay connected with family. They have never failed me. Even in these trying times of Covid 19 Pandemic - they have managed to delivery and that too on time.

Tip for consumers:
The best part about this company is their 24x7 support which enables me to call them up during my day time in the US.

Products used:
Flowers and Cakes

Service
Value
Shipping
Quality
Thumbnail of user manjulas8
1 review
1 helpful vote
November 24th, 2020

Very unprofessional with no replies to emails regarding the deliveries which never happened. I would not recommend this sure to anybody who wants prompt n professional services.

Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

Dear sir/Mam,

Please provide us with the order number.

Thanks,
Giftstoindia24x7.com

Thumbnail of user ruchik20
1 review
0 helpful votes
February 11th, 2022

Your staff has been really helpful, especially Deepak who has been prompt to deliver gifts on time. I'm really happy with their service and would highly recommend them.

Thumbnail of user romilam
1 review
2 helpful votes
January 3rd, 2020

They charge a fair bit of money for the gifts and yet don't deliver. I had ordered a birthday cake for my little nephew and they delivered the cake with wrong name. No check done.
On getting in touch with the whatsapp customer service number, the person responding was extremely rude. His name was Soumen. He gave me sloppy explanations like "miscommunication", "delivery person cannot check box", "bakery's mistake"! And then he went ahead and called my sister during the party, did not let her even explain the situation, just wanted to know when he could send a delivery guy to take the cake and cancel the order! He even hung up while my sister was talking!
On emailing the sales team, they claimed I was given an option of correcting the name and redelivering the gift-which was completely untrue.
Overall a terrible experience. Rude and unprofessional customer service makes it even worse.
Would never recommend this service to anyone.

Thumbnail of user aj359
1 review
0 helpful votes
July 23rd, 2020

I order a Rakhi bundle from them every year, and they have always arrived on time and look identical to the images online. I live in the USA and this is such a great way to send my Rakhi to my brother in India. Highly recommend.

Tip for consumers:
They also have a chat box on the website and respond immediately to questions.

Products used:
Rakhi bundle

Service
Value
Shipping
Quality
Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

Thank you for your appreciation of our services. It was an honor to serve you and we look forward to serving you again in the future.

Thumbnail of user vaibhavs13
2 reviews
2 helpful votes
September 2nd, 2018

I got a basket of flowers delivered to my brother, the product that they delivered looked nothing like what i ordered, it was terrible and embarrassing. They were old and rotten like someone pick it up from the road. When i contacted them, they said they wont do anything. Once order is placed, they don't resend new item or refund. WORST WEBSITE. NEVER EVER BUY FROM THIS WEBSITE AGAIN, THEY ARE THIEVES AND DONT CARE ABOUT THE SERVICE OR CUSTOMERS.

Thumbnail of user rakeshb18
1 review
1 helpful vote
November 13th, 2020

Misleading sameday delivery. Customer service horrible, won't cancel order and suggestive indifference approach.

Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

We are truly sorry for the inconvenience caused. Please share us the Order id number with us so that we can take care of your delivery. Waiting to hear from you soon

Thumbnail of user payals
8 reviews
71 helpful votes
September 15th, 2014

I am happy with the services provided by GiftstoIndia24x7. I have sent rakhis to my brothers in india a couple of times and they've always reached on time. Flowers and cakes and gifts were always received on time, even when it was a last minute order. They did all they could to accommodate difficult timings. I guess for Australian users, the timing works in favor.

The live chat service is quite useful for people overseas. All in all, good business!

Thumbnail of user deepa4
1 review
1 helpful vote
May 26th, 2020

They are the worst provider I have experienced. They took the order and payment from the customer and then don't deliver the gifts. Dont even confirm unless you ask them about the gifts delivery.

Never ever order from them for your loved once

Thumbnail of user pb130
1 review
2 helpful votes
May 19th, 2019

Lousy fraud - stay away. They promise a lot and deliver absolutely nothing. Then if you call it is all a bunch of silly excuses. Just stay away

Thumbnail of user satyenj
1 review
1 helpful vote
December 3rd, 2019

I totally agree that the quality of their products and services have gone down. Their service people have become very cocky and there no humility left at all. Sent a surprise gift to my parents neighbor since they helped them while my father was hospitalized and the gifts were rotten. The neighbors very reluctantly informed me about the bad quality. When I called this merchant, they told me that it needs to be reported within 24 hours. I explained that it was a surprise gift and the neighbors of my parents were reluctant in informing me since they did not want me to feel bad. The vendor has no remorse and don't care. Took no action to fix this.

Thumbnail of user linug
1 review
0 helpful votes
September 13th, 2020

Cake was good and tasty. It was deliverer on time. Thank you so much for ur efforts. Highly appreciated

Thumbnail of user sonys4
1 review
1 helpful vote
August 24th, 2018

Firstly they delivery fungus infected sweets and then when I report it a day later the customer service was unprofessional and rude demanding why the recipient didn't call immediately. Why and how are they related. I ordered from overseas and I would have the order details. He then agreed to send dry fruits in a few mins I thought how can I trust their service with such perishable goods and asked if they can send packaged goods like chocolates. He was even rude this time saying they were doing me a favor and if I wanted to take the dry fruits or not. Really? In a few mins? Horrible horrible horrible... dont use them. There are other services that much better

Thumbnail of user suchim
1 review
0 helpful votes
August 2nd, 2020

Excellent service. Thank you very much, received a beautiful pictures of the gift from my brother. Special thank you for delivering a day before Rakhsa Bandhan day.
I am your loyal customer from today

Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

Thank you for your appreciation of our services. It was an honor to serve you and we look forward to serving you again in the future.

Thumbnail of user funnyn
funny N.
1 review
2 helpful votes
January 21st, 2020

The gift delivery window was 7-11 Jan and suddenly I saw through the tracker saying no address found. I got in touch with someone on the WhatsApp no. +91 ******* ******* while I confirmed I had given the correct address on the receipt -- how the hell have they are trying to deliver the package on the unknown place. It was Saturday 11Jan and they promised to rectify and confirm on Monday. On 14th Jan morning I still see the package delivered on the same wrong address again and request a refund. The person says they have put in the request. Now after a week, someone named Mohit sends me this message "We regret to inform you that the voucher returned to us as they couldn't find the address. Please get back to us with the alternate number and landmarks of the recipient's address so that we can reship it. Awaiting for your reply."
WTF is going on with this company - I haven't received my refund and they still have the audacity to keep continuing to pester me and tell me the same $#*!.

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Value
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Thumbnail of user raveenas2
1 review
0 helpful votes
August 2nd, 2020

Excellent service. Order received very neatly and was shipped quickly. Well organised and shipped quickly

Thumbnail of user amitd4
Amit D. – GiftstoIndia24x7 Rep

Thank you for your appreciation of our services. It was an honor to serve you and we look forward to serving you again in the future.

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From the business

www.GiftstoIndia24x7.com has been delivering Gifts to India since 1999 and has since served over 300,000 customers. GiftsToIndia24x7.com is the most reliable way of sending Gifts to India.

Company Representative

Thumbnail of user amitd4
Amit D.

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