Alright, so I generally do not write negative reviews about any company however GifttoIndia24X7 have been the worst customer service I have ever seen.
I ordered a Classy Ferraro richer bouquet one before before the expected delivery date.
On the delivery date the order was not delivered till 8pm at night. On reaching out to them they realized yes, there is an order to be fulfilled and at that time the customer service person told me that the order will be delivered in 30 mins. Secondly the delivered bouquet was not even close to the item I had ordered(image displayed on the website). A cheap pathetic flower bouquet with a few chocolates was sent. On filing a complaint, I was asked to send an email with the order details, which I did. After that I was asked to send a picture of the delivered bouquet which also I did. No response for a day. After that they call the recipient to count the no. Of chocolates on the bouquet and tell them (Like unbelievable). I was so mad that I called them to tell them to not do these kind of cheap things. Now this is what they have to say- 1) Sir, it's a Sunday so there was delay in response(name of the website is 24X7).
2) Sir, we had to confirm the no. Of chocolates on the bouquet so we called the recipient. (The recipient was not able to confirm the no. Because who sits and counts the no. Of chocolates on a bouquet)
3) Sir, the order was correct because it has equal no. Of chocolates on the bouquet and it is decorated with flowers so u should thank us.
I was appalled by what these customer service people had to say. So either way I found out the no. Of chocolates on the bouquet and it wasn't even 24 (only 15) which was supposed to be on the original bouquet.
I said u atleast send the correct bouquet or process me a refund and since then they are non-responsive.
I swear I will never order from this site ever.
Rs. 2000 for a $#*!ty bouquet and immense trouble n stress.