Gifts.com

On December 2,2024, the company Claims They sent my Christmas ornament to my sister in Columbus, Ohio. Her address was correct. She never received it. So I contacted the company they claim they Would review my request and email. I never received an email and it was not re-ordered. It is now December 15. It's too late for her to get the ornament in time for Christmas. Poor customer service and poor response do not order from this company. Have used them before never a problem.

I ordered a solar light cross for my son's accident sight. It came fast. But only worked for one night. And haven't even placed it out side yet. Just in the window…. And I have emailed several times. Even live chatted with a representative. And they just end the chat suddenly. I just want one that works. Is that to hard to ask for. I mean. I lost my son at the age 22. To a careless driver running him off the road while he was on his motorcycle 😭😭😭

Ordered item (mens pants) mid Feb '23. Item finally arrived (3 weeks), but had what looked like a massive grease stain on it. Plus their size guidelines are inaccurate - way too small. Even though their return policy says to return faulty product, in this case, no, I had to pay for that.

Sent the item back (to China at my expense).

It is now April, and I have had nothing but stalling techniques from them.

The latest was a request to take of photo of the item for them.
Think about it.
1. I have already parceled item back to China. Tracking system says that they have received it. So obviously I don't have the item to take a picture!
2. They have the order number. Surely they just need to look it up on their own system?

Great gifts if you want to pay outrageous shipping and handling costs and receive the item 11 days late with no apology and a refusal to refund the shipping on the original order. Bad business practice and poor customer service reflecting a "we don't care" attitude.

Placed our order. Was told it would ship within 20 days. Going on 3 months later, still no product. Told them to cancel order and credit my card back. Was told it was ready to ship. 2 weeks later, nothing. Told them cancel order and give me a refund. They said they would check with the shipper. I do not recommend this rip-off company. Will never try to purchase anything else from them.

Ordered a gift for my sister's birthday. Never arrived. I was tracking the order on their site and it kept saying the delivery date was Jul 23 - and so I kept waiting. Come July 24, I write to them asking why the gift was delayed and they tell me they simply cancelled the order!
They claim they emailed me for details on customization on July 13 (which I'd already provided when I ordered). I went back and looked in all trash/spam/junk folders for their email - none! They refunded me the money - but only after I complained that the gift wasn't received. If they'd cancelled the order already, wouldn't they have processed the refund already and updated the order information on their website?
Overall, I think somebody over there screwed up, and they don't want to admit it. Disappointing experience overall. If they'd at least admitted their error - I wouldn't have written them a 1-star review. They should start by being honest and admitting their errors.

I cant believe the amount of negative reviews this site has! I had an AMAZING experience! I ordered 10/16 mid day and all my personalized gifts were delivered on 10/19! Only three days! Thats insane! Ive never had shipping so quick, and no i did not pay an additional fee for 2 day shipping. I ordered two cutting boards and a wine tub, the quality is great, the size is great and love that the personalization comes with the price! I will say that they have a standard shipping fee but other than that this site was great! Also i signed up for emails and that same day was able to use a coupon code for 15% off! Super happy!

My 16 year old arthritic dog loves his calming dog bed and I'm very pleased with the product. Lovely and soft, it gives him something to snuggle right in to. It took a few weeks to arrive and at first I was worried that goods wouldn't get here. But just as I started the tracking process it turned up. There was something wrong with the tracking number as it didn't register so this company has work to do around its freight and tracking systems. But love the bed so much I'm about to order 2 more, one for the car and another as a spare. Not cheap but well worth the money. I have tried to post a photo but it won't upload for some reason.