• Gifts.com

Gifts.com

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Overview

Gifts.com has a rating of 2.7 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gifts.com most frequently mention customer service, and business hours problems. Gifts.com ranks 24th among Personalized Gifts sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    9
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
18
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service just keeps replying it would be delivered on 2/15.
  • THEY CANCELED MY ORDER FOR THE HOLIDAYS WITHOUT EVEN NOTIFYING ME.
How would you rate Gifts.com?
Top Positive Review

“Best magnetic lashes out there”

Kendra D.
6/19/20

Easy to apply, stays put looks beautiful I truly love these lashes! A+ Will buy again. Ladies works better than Glue and looks awesome!

Top Critical Review

“GIVE THEM A MISS - system doesn't allow zero stars”

Rod O.
4/7/23

Ordered item (mens pants) mid Feb '23. Item finally arrived (3 weeks), but had what looked like a massive grease stain on it. Plus their size guidelines are inaccurate - way too small. Even though their return policy says to return faulty product, in this case, no, I had to pay for that. Sent the item back (to China at my expense). It is now April, and I have had nothing but stalling techniques from them. The latest was a request to take of photo of the item for them. Think about it. 1. I have already parceled item back to China. Tracking system says that they have received it. So obviously I don't have the item to take a picture! 2. They have the order number. Surely they just need to look it up on their own system?

Reviews (79)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) order (38) business hours (4) anniversary gift (4)
Thumbnail of user christinashellito79
1 review
0 helpful votes
January 10th, 2024

I ordered a solar light cross for my son's accident sight. It came fast. But only worked for one night. And haven't even placed it out side yet. Just in the window…. And I have emailed several times. Even live chatted with a representative. And they just end the chat suddenly. I just want one that works. Is that to hard to ask for. I mean. I lost my son at the age 22. To a careless driver running him off the road while he was on his motorcycle 😭😭😭

Tip for consumers:
I can’t get ahold of anyone to get a refund or replacement

Service
Value
Shipping
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Quality
Thumbnail of user rodo29
2 reviews
0 helpful votes
April 7th, 2023
Verified purchase

Ordered item (mens pants) mid Feb '23. Item finally arrived (3 weeks), but had what looked like a massive grease stain on it. Plus their size guidelines are inaccurate - way too small. Even though their return policy says to return faulty product, in this case, no, I had to pay for that.

Sent the item back (to China at my expense).

It is now April, and I have had nothing but stalling techniques from them.

The latest was a request to take of photo of the item for them.
Think about it.
1. I have already parceled item back to China. Tracking system says that they have received it. So obviously I don't have the item to take a picture!
2. They have the order number. Surely they just need to look it up on their own system?

Service
Value
Shipping
Returns
Quality
Thumbnail of user kendrad42
2 reviews
0 helpful votes
June 19th, 2020

Easy to apply, stays put looks beautiful I truly love these lashes! A+ Will buy again. Ladies works better than Glue and looks awesome!

Thumbnail of user tiffanyc411
1 review
1 helpful vote
April 30th, 2021

I will NEVER order from this site ever again! Shipment was guaranteed for a Friday which was perfect for a Saturday birthday. No updates at all! Friday evening I had to search for the status of my order only to find out it won't be here until Tiesday! And guess what? There is no option to cancel and get a refund! This site and company is an absolute piece of $^#<. Please DO NOT waist your time and money.

Thumbnail of user rickyh133
1 review
1 helpful vote
May 11th, 2021

Placed our order. Was told it would ship within 20 days. Going on 3 months later, still no product. Told them to cancel order and credit my card back. Was told it was ready to ship. 2 weeks later, nothing. Told them cancel order and give me a refund. They said they would check with the shipper. I do not recommend this rip-off company. Will never try to purchase anything else from them.

Tip for consumers:
Do not use these rip-offs.

Products used:
Haven’t received product yet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janicek136
2 reviews
2 helpful votes
March 2nd, 2020

So this first one was a total mess... writing way too light couldn't even read inscription... they were very accomadating and sent me a replacement. But... here it is. So then i gave up and have requested a refund 3 times. NO REPLY... Seems it was a disaster since the beginning. Now i get an automated reply sending me ANOTHER replacement! We'll see

Thumbnail of user gp112
1 review
0 helpful votes
February 17th, 2020

Easy to use and great product. I would purchase again. These fit really well unlike some others I have tried.

Thumbnail of user sonjad32
1 review
3 helpful votes
June 29th, 2021

Great gifts if you want to pay outrageous shipping and handling costs and receive the item 11 days late with no apology and a refusal to refund the shipping on the original order. Bad business practice and poor customer service reflecting a "we don't care" attitude.

Tip for consumers:
Order gifts at least 2 weeks in advance.

Products used:
Personalized socks

Service
Value
Shipping
Returns
Thumbnail of user dianet1215
1 review
0 helpful votes
December 17th, 2022

I placed an order on 11/29/2022 as of today 12/17/202 I have not received my order yet it shows it is located in Austell Ga been there since 12/09/2022. I will never order from this company again.

Service
Value
Shipping
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Thumbnail of user kristinj57
1 review
2 helpful votes
June 22nd, 2020

I ordered a special birthday gift for my friend's 40th. I ordered over a month in advance. I still have not received my items or my money and their customer service genuinely sucks! I will never order from this site again and I will do everything in my power to get them shut down. I promise. Giving all these innocent people hopes of great gifts and not delivering is the worst thing they could do. Customers make the business. Without us, there is no you.

Tip for consumers:
Never order from this website. It is a scam!!

Products used:
I never received my products!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinr4
1 review
0 helpful votes
June 27th, 2020

I ordered nail fungus pen. Came quickly to my house and great product. Nails are clearing up in a few days.

Thumbnail of user elizabethb604
1 review
2 helpful votes
November 5th, 2019

I ordered a 50$ 8x10 personalized gift for my husbands birthday. I did not open the box before he opened it. To my surprise, there were multiple misspelled words... as a company who basically brags on their wonderful personalized gifts, do they not proofread their products. Not to mention the first one took over a week to be delivered. Of course they are sending another with another estimate of 8 days. I wouldn't order from them again, id stick to Etsy. Totally disappointed.

Thumbnail of user wanr4
4 reviews
0 helpful votes
May 20th, 2021
• Updated review

Giftr. Apologised for their mistake and gave a jar of cookies as a token of their apologies, which is fair and justified. Let's hope this will not happen anymore in future.

Service
Value
Shipping
Quality
Giftr.com.my must improve
May 16th, 2021
• Previous review

I ordered this 2021 Hari Raya cookies Gift set for RM85, but Giftr.com.my did not deliver this set in this black paperbag with Selamat Hari Raya Aidilfitri. Giftr.com.my delivered with just a plain white paperbag with no Selamat Hari Raya wordings on it. This is not what they advertised in their website. Very disappointing!
I suggest this Giftr.com.my advertise their goods as shown in their picture and as they will deliver them to their customers. Do not advertise nice pictures to impress buyers, but deliver goods which are not the pictures on your websites. Giftr.com.my is not trustworthy!

Tip for consumers:
The advertised photo on their website, might not be as per their delivery.

Service
Value
Shipping
Quality
Thumbnail of user michellem3143
1 review
1 helpful vote
October 29th, 2021

"Create an account" process is challenging. The site did not send me a way to verify my account via email. I tried several times. "Live chat" customer service not responsive. I withdrew my order. This was my first time ordering from this site. I will not waste my time again.

Thumbnail of user wandam144
1 review
1 helpful vote
April 20th, 2020

Loved loved loved them went on right the first time I put the eyelashes on the key is to get the liner on right and the lashes will just fall in line. I likey lashes thick lashes, and the kit I received had five pair they was like thin, thick, thicker, thickest I Ware the thicker ones I recommend magnetic eyelashes with eyeliner to everyone I have already told family and friends about them and they saw how mine were so they are going to get some.

Thumbnail of user tanyam195
1 review
1 helpful vote
May 14th, 2020

Did not reimburse me they no longer had and for some reason I cannot get ahold of anyone to get my money

Thumbnail of user bryana166
1 review
4 helpful votes
December 13th, 2019

I ordered a jacket for $77.00 free shipping supposedly CK for 45% off. I received email order confirmation right away and then three days later I have two charges on my credit card one for $87.00 and one for. 69 cents from some place in China! Now five days later with no replies or no shipping conformation on my purchase I had to inactivate my credit card. Gift to live is a scam website from China... I hope I can get my money back thru my credit card company.

Thumbnail of user aliciap208
2 reviews
1 helpful vote
June 12th, 2020

Absolutely love love! Order them twice already 10 outta 10 from me I let everyone know about how great these lashes are!

Thumbnail of user hardeeps16
1 review
1 helpful vote
January 2nd, 2020

Bought a non-personalized gift for my spouse; it was cheap quality; wanted to return the item but they refused to take iy back and issue refund. I was told that if the item is non-personalized I could return it but it turned out not to be true.
Poor sales as well as bad customer service.
Beware!

Thumbnail of user keshanaw
1 review
0 helpful votes
June 19th, 2020

Love my new eyelashes... Got them in one week. L would order from the web site at any time. They are so easy to put on. And they give u 5 different size eyelashes to choose from to put on. I also love that u have a 100% satisfaction back guarantee. Just send it in and your money will be returned on your card.

Thumbnail of user jordankam
1 review
0 helpful votes
February 25th, 2020

Works great! Looks amazing and last long! My sister told me about this. I thought she got eye last extensions but they weren't! That's how natural and nice they looked!

Thumbnail of user nikikib
1 review
0 helpful votes
May 30th, 2020

Love these eyelashes and very easy to apply. And I would order again from this company definitely 4 stars

Thumbnail of user kims1541
1 review
1 helpful vote
June 16th, 2021

Dishonest company. My gift was not delivered after receiving conf... per Amazon, this was to be delivered by gifts. Com. When I called them, they adamantly claimed Amazon was to deliver. Now I have NO GRADUATION GIFT!

Thumbnail of user angelinaa21
1 review
0 helpful votes
June 23rd, 2020

Ohh my God I love them I wish I could go to sleep with them, specially me I am a cancer patient and lost my lashes and this been great. Thank you I am 100% happy.

Thumbnail of user erikn24
1 review
3 helpful votes
February 15th, 2019

My order never showed up the day they said. Yet to charge my account. Customer service just keeps replying it would be delivered on 2/15. No tracking info. Couldn't tell me if my order is even being processed. Never will I order from them again.

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