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GiftRocket

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Illinois
1 review
0 helpful votes
Follow Tami B.
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I've never used a service like this before, but it was ideal for sending money and specify (but not dictate) where the recipient could use the card. It was FAST! SIMPLE! And loved that the recipient could easily send a thank you via Gift Rocket. I'm using it again!

Date of experience: May 7, 2021
Florida
1 review
8 helpful votes
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Giftrocket is a scam! STay away second time ive used them to receive giftcards and they were cancelled both times. Their response was:

Terribly sorry for the trouble, but it appears as if this gift was
Canceled by our security team. We unfortunately also cannot release
Any details as to why this occurred to maintain the integrity our
Security procedures, but the sender was not charged and we suggest
Using a different service.

Best regards,

Jake Douglas
Community Manager
GiftRocket

I had to email them when i did not receive the giftrocket. They do not email you to update you or let you know and sensitive banking info is used on this scam site! Beware!

Date of experience: May 21, 2014
New York
1 review
0 helpful votes
Follow Ann K.
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Ordered a gift card as a Christmas gift without reading fully how it works. Once transaction completed and I realized that the card had to be redeemed through their site and could not be used in person at local business I immediately sent an email request explaining my error and asking to cancel. Received a response promptly, transaction cancelled that same day so charges never hit my credit card and I received a very nice separate email with a thorough explanation as to how their site works. While I have no future need to use their services I was very pleased with their customer service. I believe people are not fully understanding how the site works before using it and are causing their own problems as I did. Don't blame the company, read, read, read!

Date of experience: January 12, 2017
Indiana
2 reviews
0 helpful votes
Follow Jane D.
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Received GiftRocket for birthday gift from family member. It is awesome! Gives the recipient the opportunity of choosing between options of how to receive their gift or take the $ amount and have it put directly in your checking account. I like the option of being able to select from various recommended choices and businesses along with ultimately having the opportunity to make my own decision if I would prefer to redeem gift as cash to purchase whatever I may need at the time. Process for redeeming gift is very quick and most fun to receive! I will continue to recommend GftRocket to others for a very fun gift experience!

Date of experience: April 25, 2021
California
1 review
0 helpful votes
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A Wonderful Gift Idea
September 7, 2022

I received a Gift Rocket in my email inbox. I had never heard of it before and was pleasantly surprised. It was so easy to click the link and select my gift! Wow! There were a lot of nice gift card choices or transferring the cash to my account to use as I please. It was very fast and efficient.

Date of experience: September 7, 2022
Oklahoma
1 review
0 helpful votes
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Gift rocket
December 22, 2016

I ordered a Gift Card from gift rocket for my dear friend as a Christmas gift. She received it within a few days and was delighted to receive it. I'm very pleased with their prompt service. Also, they have followed up with me. I'm a satisfied customer.

Date of experience: December 22, 2016
New Jersey
1 review
0 helpful votes
Follow Sharon K.
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If you are looking for a great gift giving idea... use GiftRocket. You can send that special someone a gift card and even offer a suggestion of where they can use. A website link for the suggestion will be added to your e-gift link. I just found this site because there was no e-gift option for the place I wanted to send my friend a gift. I was able to suggest the site through GiftRocket and she loved it. I will definitely will use it again. Great find!

Date of experience: June 6, 2021
New Jersey
1 review
0 helpful votes
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Giftrocket is impressive
December 30, 2022

My daughter, who works at Amazon, gave a giftrocket money card printout for Xmas. Never heard of them and was wondering how difficult it would be. I'm 66 and not super tech savvy. Went to their site, super easy to understand and user friendly and I had my money in a day. Better than PayPal and Vennmo by far IMHO. Give it a try.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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GREAT experience
August 13, 2020

I wanted to get a "last minute" gift for an engagement that was in another state. This site offered many options with links to websites so I would be able to view their location and menu. I was able to print the gift certificate easily and include this in a "card" with personal message. It was a nice surprise that the recipient sent me a "thank you" from the same site. The whole process was surprisingly easy.

Date of experience: August 12, 2020
California
1 review
0 helpful votes
Follow Jacquie D.
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I gave a gift card to a friend for her birthday. She was not able to redeem
It so I had to pay for another gift. I tried to email GiftRocket and it took
Two times and weeks before I heard back. Truthfully I had given up and
Was just resolved to say goodbye to my $50.00. And then...
Not only did I get a response but they credited my credit card immediately.
It seems they were having problems with emails. Thank you GiftRocket.
I will use them again.

Date of experience: October 2, 2017
New York
1 review
3 helpful votes
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Waste of Money!
September 2, 2020

They charge a fee on top of the gift card amount. Can only be "recommended" to use at store chosen and then have to use online. Bought as a gift but immediately "cashed in" for an amazon card that I sent to myself since receiver of gift isn't online savvy. So just wasted time and FEE amount.

Date of experience: September 2, 2020
Florida
1 review
0 helpful votes
Follow Linda T.
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This is the first time I used GiftRocket or even heard of it. I won $15 from an event. I received an email from GiftRocket to redeem my winnings. I was able to choose from a variety of gift cards or I could deposit the amount in my bank account. I chose to deposit it in my bank account. The website is very easy to use and understand. They have very detailed instructions. They also sent me emails to let me know the progress of the deposit. The money was even deposited four days earlier then they said. The website is safe and secure. I would definitely use this company again.

+1
Date of experience: March 6, 2021
Arkansas
1 review
0 helpful votes
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Love GiftRocket
December 24, 2020

I received a Christmas gift from GiftRocket. It's really cool. I was thrilled at the options you can redeem - between many gift cards or redeeming to your bank account. It's awesome how you can let the recipient decide how they want to use it. You can also easily track your redemption status. I would definitely recommend this to everyone!

Date of experience: December 23, 2020
Tennessee
1 review
8 helpful votes
Follow M N.
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Gift Rocket highjacks the restaurant websites -- It is a huge rip-off. If I could give minus stars I would. The restaurants do not approve. They have their own gift certificates and you do not have any fees charged to your account. Put them out of business. It took me all morning to find a phone number and finally get a credit or at least they said they were going to credit me. Have not seen it yet. The charge went through my account immediately. TOTAL SCAM is RIGHT!

Date of experience: December 21, 2016
Tennessee
1 review
6 helpful votes
Follow Larry Q.
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I tried entering the Credit Card information and Gift Rocket rejected the Visa Card information. It's not like Visa is known as a third world company. I entered my checking account information and received and email that the deposit failed. There is no rating lower than one star. I will call my Daughter and see if she can get her money back. This was a Father's Day Gift so my Wife and myself could go out to Dinner. McDonalds anyone!

At the request of a representative from Gift Rocket, I did resubmit the request for funds from the Gift Card and it did go through to my checking account on the second try. I have raised the rating from One Star to Three Stars, which is only fair.

It's only fair I give a follow up review, that Gift Rocket does work. I am not pleased with the process because I do not like giving out personal information over the Internet.

Date of experience: October 13, 2016
Colorado
1 review
0 helpful votes
Follow Eiley P.
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So easy to give a gift!
September 7, 2020

We had a friend who helped us immeasurably, we wanted to say more than a verbal 'thank you.' They had recently moved to another state and weren't familiar with places to shop or places to eat. Giving them a restaurant gift card was the easiest thing to do with GiftRocket. They were delighted, said they'd checked out the menu online and had already decided what they would eat when they went out for lunch next week. This is by the far the easiest gift we've ever given anyone and will do this again at the next opportunity.

Date of experience: September 7, 2020
Massachusetts
1 review
0 helpful votes
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My peers and I always struggle what to do for Boss's Day. This website is perfect and makes it so easy! By allowing the recipient to select the store they want- you can't go wrong. I will be using this site for future Boss's Day gifts!

Date of experience: October 18, 2022
Wisconsin
1 review
24 helpful votes
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Fraud
February 12, 2016

Used this company 3 times to receive "rewards" that my wife has earned. Amazingly enough, everytime we've given them a credit card number to receive the money shortly thereafter fraudulent charges show up on our credit card. Will never used this company again.

Date of experience: February 12, 2016
Florida
1 review
2 helpful votes
Follow lillian H.
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I tried to order a gift card for Ted Montana grill. After completion of transaction find out they don't even have that type of card and must be used to redeem for something else that will be processed in 2-3 days and later I find out there is a $5.75 fee. Wasted 30 minutes and still didn't have a gift for my neighbor. There should be a rating for 0 stars! Terrible experience!

Date of experience: October 28, 2017
Gift R. GiftRocket Rep
over a year old

Hi Lillian,

Sorry for the confusion with our product! Please note that you can always cancel a GiftRocket gift for a FULL refund if it's not exactly what you were looking for.

Here's some info on how GiftRocket gifts work and a demo:
www.giftrocket.com/how-it-works
www.giftrocket.com/faq
https://secure.giftrocket.com/gift/demo

And DEFINITELY drop us an email at support@giftrocket.com with any other questions.

Thanks!
GiftRocket Team

Massachusetts
1 review
0 helpful votes
Follow Alison B.
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Super Idea and So Easy!
December 27, 2020

I was looking for the perfect gift for my niece, recent college grad living in the Boston area. I wanted to give her a gift card to a local restaurant, but they didn't have them listed on their website. So, GiftRocket came up as an option. I did it right away and it took about 20 seconds. Quick and easy. My niece was delighted that I recommended a restaurant, but that she could go anywhere, just like sending her a cash birthday gift.

Date of experience: December 27, 2020

Overview

GiftRocket has a rating of 2.9 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftRocket most frequently mention credit card, customer service and security team. GiftRocket ranks 7th among Gift Cards sites.

service
125
value
126
shipping
82
returns
65
quality
112
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