Gibson Guitar CorpReviews 12

Terrible customer service. Purchased a LP Std Exclusive Model in December '22. Returned it next day.Gibson sent me a "B stock " what they later admitted and offered 20% off - but I refused. Guitar was scratched ( see photo),bridge was unprofessionally installed, buzz all over the neck. They promised me a replacement. Never happened. Cold customer service excuses over and over. They wouldn't answer an email until you call them. I finally gave up and requested a refund after six months of waiting. Unbelievable. Beyond dissatisfaction.
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THE NEW GIBSON AND THE OLD GIBSON...
The new Gibson company and Live Nation is just a massive machine... I know I was on the Guitar side ( ARTIST) to them in a professional manner... Why One star. Think... Go to Walmart and buy a dress shirt but be charge a Beverly Hills Price for the Badge ( Gibson) after people saw me perform live. They would go buy a Gibson Les Paul and then tell me their stories... Some good mostly not... like I said think Walmart
Most of their Guitars now are made over sees. Except the custom shop in Nashville Tenn. The giant cookie cutter machines...but with very talented people still working for them and thats their snap.So no i would not recommend the new guitars for the insane price tag.
The old Gibson 80's and early years company is a totally different animal. They kicked but and everyone knew it...
They lead the industry until the 90's but look at the real old price of the guitars. Its not just a collector its a way different Guitar in so many ways... its like the 1968 ford bronco every ones loves and the new one every one hates... Its not just a collector thing it is a piece of $#*! thing...
So many way better guitars now for the money and thats just sad...

Best of the Best. You can't get a better guitar! I have been playing Gibson for years. After I learned what a difference there is in quality. Purchase from Sweetwater, ask for Grant Vitek *******700 ext. 3193. You will get the best. He will do everything to make it a perfect guitar and professional transaction!

A long history of very uneven quality, excessive pricing and arrogance are killing this company. Barely avoided bankruptcy again in 2018 after a massive overexpansion into areas that have nothing to do with their business, a cash grab that failed miserably. This while their actual business sits ignored and withering badly.

Just when they needed some positive news they released that "Play Authentic" video which was a threat not even thinly veiled. A threat against not only competitors but customers over bogus "trademark infringement" claims which when they tried to push it through the courts their &$$ was handed back to them with a side of mint sauce. That had the opposite effect of increasing sales and destroyed the tiny bit of goodwill they had left. Now this company is the laughing stock of the industry.

Their attention to detail seems to be declining more and more each year, while the price goes up and up. If you buy a new Gibson, whether it be a low end model or high end model, be prepared to spend more money having the fretwork done and set up b/c they dont play very good at all straight from the factory. The look good, and have good hardware, but the attention to detail just isnt there. You can buy alot nicer guitars for less money.

It seems that since the death of the great Les Paul, Gibson's whole tone has taken a divebomb for the worst in my opinion. No, Gibson, I don't need a firebird with a thousand buttons that do nothing for my down to earth blues style playing. I also don't need to pay five thousand dollars for that guitar. I just want a high quality, simple, guitar.

Hmmm, where to start? Well, I can start by saying that I am not much of a fan of Gibson to begin with, so this review may be biased. Or I am more of not a fan of what they HAVE become, which, in my defense, is also alot of other people. But besides that, the site is very sleek, with a modern look, but it does not feel like Gibson. The site looks very organized, but is also very slow, and clunky at times. The front page showcases the new age "Gibson's" (completely bastardized versions of their classics, with alot more buttons). There are also various artist interviews and videos. What truly concerns me is how they decide to hustle their classic guitars to the back of the site. I had to shuffle through pages and pages just to find a classic Les Paul! It seems that since the death of the great Les Paul, Gibson's whole tone has taken a divebomb for the worst in my opinion. No, Gibson, I don't need a firebird with a thousand buttons that do nothing for my down to earth blues style playing. I also don't need to pay five thousand dollars for that guitar. I just want a high quality, simple, guitar. And in their defense, the quality is still there, they have just run off the beaten path. I hope they decide to go back to their old soul, because as of now, Les would not be proud.