Giant Tiger

I purchased drapes and a curtain rod online - I received just the drapes but was charged for both -- I called customer service they did an inquiry and said oh we don't have the rod and we will refund you - I had to call to advise them of this - they said another store would be shipping the rod but we don't know if they have it - the person i spoke to said she will call the store which is when they found out they didnt have it
Now I have to WAIT 7-10 days for a refund- You took my money right away before the product shipped - why not refund me right away
I received an email that said we will not charge you until the items have shipped - the girl said oh because one of your items shipped we bill you for everything.
I will not ever buy online from them again!

I live in nova Scotia and the only grocery store which the prices were reasonable was this store and I used to buy all my groceries from three I just noticed that after January 2022 they increased the prices and quality decreased. I really don't trust in giant Tiger anymore and unfortunately I would stop buying from there.

Giant tiger on pembina has one rack with plain colours tank tops. On the rack it was labeled 3 for $9. Once I waited in the cashier line (which took too long as they did not have the staff for more than 2 cash registers) my product didn't scan right so I corrected the cashier. They paged someone who never came. Then they went to get someone for that person to tell me the short tanks are on sale not the long tanks… they must have been mixed together as I only saw the one rack with the sign that said 3 for $9. Couldn't afford that so I left without my product. And waisted my entire lunch hour… very disappointed with false advertising and their lack of resolving their error.

I bought items online for 56$. It was a pair of boots and a light coat. They sent me an undershirt i did not order. They mixed my order with someone else. They seemed to work on the problem to finally ignore my emails after two months. They lacked of clerks. No Giant tiger store would refund my online order because it was an order sent to my home and it was without any of the items listed in the package. I began to resolve the issue with my credit card but on the last day i was about to give up Giant Tiger finally refunded me and added a gift voucher of 15$ to spend in the store. I would advise to avoid ordering straight from Giant Tiger to your home unless you are a gambler. I made another purchase online from Giant Tiger to my house and it had errors again. They sent me an electrical extension cord that had one outlet instead of 3. I had to go back and fourth to the store i wrote to the company as well to explain my problem and they gave me again a 15 $ voucher for my trouble. At least they are fair..

I ordered the Chevron Console Table with 2 drawers. I processed an order online because they did not have it in stores, far enough. Had to order 3 times. First they took the money from the card I gave them and reversed the charges back don't know way (called my bank and all was good) The second time I never got my confirmation email. The 3rd time I had someone on the phone with me, because it now showed low stock. I ask her to check the warehouse for stock. She assured me they had one and it would be sent out ASAP. They gave me what ever they had left in the warehouse including scraps from another units. And the box was taped all around the box and the inserts smashed it looked like another snowstorm when i was pulling items out of the box. With this being a Canadian company and me ordering from Canada you would think the order and item would be mint. And the worst part is they never answer the phone at Customer service maybe Giant Tiger could hire some more staff to help with the overflow of call. You leave a message in my case I was very upset and they never call you back. It has now been 2 1/2 hours and still no call. My frustration just gets worst we will see what happens tonight or when they call back. NEVER ORDER FROM GIANT TIGER YOU JUST GET THEIR LEFT OVER PARTS