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Orchard

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Canada
1 review
3 helpful votes
Follow Tyan K.
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Recently bought an iPhone 5S from Orchard to replace the one I dropped in a sink full of dishes.

Fair price, excellent communication from company and phone looks just like new but at a huge discount. Count me as satisfied.

Date of experience: March 21, 2016
Washington
1 review
3 helpful votes
Follow Vitaliy P.
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Sold my iPhone 4 in one week at fair price. Probably could've made couple more bucks on Craigslist but I don't really have time for that. Anyway, everything went well from start to finish, received payment today via Interac transfer. I would recommend these guys.

Date of experience: October 17, 2014
Canada
1 review
0 helpful votes
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Excellent Service!
March 7, 2017

Package shipped with all that was needed ship phone to Orchard. The technical representative from Orchard was very good at keeping me in the loop on what was going on. My phone sold with the 2 week period (1 week) and I received an electronic bank transfer. Very efficient and have no hesitation using them again.

Date of experience: March 6, 2017
Canada
1 review
4 helpful votes
Follow Leanne E.
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Very happy with my like-new phone. The service, delivery, followup guidance was all exellent. My "new" device arrived on time, as described, works like a dream. I will definitely purchase another product from this company in the future and will also recommend to my friends. Thank you for such a great experience.

Date of experience: October 12, 2020
Canada
1 review
1 helpful vote
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I was nervous about buying used, but I bought an iPhone 5 from Orchard in Like New condition and got exactly that. It's like it was never owned before. Thanks for such quick delivery. The best way to buy a used iPhone - in fact, I just bought a second one as a gift for my Dad!

Date of experience: October 19, 2016
Canada
1 review
0 helpful votes
Follow Mike K.
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I recently needed to upgrade my phone, and didn't want to be tethered to a 2-year contract by buying through a telecommunications provider. After looking at a bunch of options for unlocked iPhones (and being skeptical about each one's reliability), I stumbled across Orchard. It didn't take me long to see that this was a reliable company worth buying from. While a bit pricier when compared to other options (Amazon, Kijiji, etc.), the guarantees and methods they use to stand behind their product made me feel like I'm paying (a little) more but getting my money's worth!

Date of experience: October 5, 2017
Canada
1 review
14 helpful votes
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Like New
March 24, 2018

Everything came as advertised, delivery was quick, my advice would be to spend a little extra and buy the products advertised as Like New and that's exactly what I got you will see when you open the box WOW! Great value.
My only complaint was the phone didn't come with a charger, inquire before you purchase I was fortunate that my old charger worked not a game changer for me because of the value aspect

Date of experience: March 23, 2018
Canada
1 review
2 helpful votes
Follow David R.
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I've purchased two iPhones in the past from Orchard. But this was my first time selling through their service. It could not have been easier. They sent me all the shipping materials I needed, I sent them my phone and four weeks later (on the exact date they promised), the money was deposited into my bank account.

Sure, I might have been able to get a slightly higher price by placing my own online ad, fielding offers and then meeting strangers in a parking lot for the handoff. But I would never buy a used phone from someone I didn't know, so why would I sell one that way?

Date of experience: February 17, 2021
Canada
1 review
0 helpful votes
Follow John C.
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My wife was looking to upgrade from her iPhone 4 without getting a new contract and losing her great 6GB/month plan, or breaking the bank. GetOrchard has a great site that helps narrow down your search by carrier, model, ect. If it's not in stock, just sign up to be notified. It didn't take long after the new iPhone came out for lots of options to choose from. Shipping was fast and getting an e-mail the day it arrived from their support team to make sure everything was good was a pleasant surprise. My wife set it up and is enjoying a much faster phone. GetOrchard beats taking a chance on buying a used phone elsewhere and not knowing what you are going to get.

Date of experience: November 16, 2016
Canada
1 review
0 helpful votes
Follow Doug P.
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Excellent service
February 2, 2017

I purchased 2 iPhones from Orchard last week. Price was right, rating of "very good condition" was understated - both appear "like new". Both arrived on time, with excellent followup and tracking of order. I'd use GetOrchard again.

Date of experience: February 2, 2017
Canada
1 review
14 helpful votes
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I sold 3 iPhones with Orchard and everytime I am satisfied. For sure, my phones were in very good condition and I received an interesting price for. It's not as much as what you might see online or on Kijiji or Ebay. BUT... The process is so easy and you don't have to worry to guarantee anything. Evaluate the phone, send it and get your money. No fee of any kind. That's it.

Date of experience: March 21, 2019
Canada
1 review
0 helpful votes
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Reliable Products
April 25, 2018

I have purchased several iPhones for family members from Orchard, and have referred friends. Every purchase has been promptly shipped and absolutely meets or exceeds expectations about condition. A great way to save money if you are smart enough not to need the latest and greatest every time Apple releases a new model. Highly recommend Orchard!

Date of experience: April 24, 2018
Canada
1 review
2 helpful votes
Follow Mo M.
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These guys are the real deal. I wanted a used iPhone 4s but was really apprehensive about buying one on eBay, Kijiji etc. Is it stolen, will it work, what condition, is it unlocked properly.

It was a breath of fresh air when I found the Orchard site. I could probably have payed less by buying one from Kijiji but I'm happy to pay slightly more for a clean phone and clean transaction.

Ordered it Sunday night it arrived on Tuesday. Exactly as promised and follow up from the Orchard team to ensure that I was satisfied.

Highly recommended and no I'm not related to them nor do I know them. They are good people with a great business model.

Date of experience: September 21, 2014
Canada
1 review
0 helpful votes
Follow M B.
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My new phone was delivered to me in just 2 days, the phone was in an outstanding condition and the service was exceptional. Orchard team handled any questions and concerns I had with excellence. With all honesty, I was a little bit unsure when purchasing the phone, however it was a decision I do not regret. Orchard makes buying and selling phones easy. My personal experience with Orchard was very good, and I'd definitely recommend it to a friend.

Date of experience: August 14, 2017
Canada
1 review
3 helpful votes
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This app was easy to use, much easier than any Kijiji website I've used to sell other products. They were easy to reach when I had questions and even had YouTube videos so you could follow along yourself. I was a little worried about what would happen if my phone didn't sell and it was a bit hard to find the answer on their website, but otherwise. VERY easy and VERY helpful. Would definitely recommend it.

Date of experience: February 3, 2015
Canada
1 review
1 helpful vote
Follow Keith M.
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Solid, reliable company
December 22, 2017

I'm happy with my experience and will probably buy my next phone from Orchard. Everything was as advertised or better.

The only reason this isn't a 5 star review is the difficulty of having the phone delivered to my work address - which is not the billing address for my credit card. This caused a delay while I went through some extra verification steps. I understand that they're exercising caution but I regularly have online purchases delivered towork and have never had to do this. This was a bit of a pain from the customer point of view.

Nonetheless, all customer-facing personnel were very courteous and worked hard to be helpful.

Date of experience: December 21, 2017
Canada
1 review
1 helpful vote
Follow John W.
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Ordered a used iPhone 6 Plus with 128 gb memory. Despite Orchard saying it was in "good" condition, it was in "pristine" condition. Not a scratch anywhere. I just put my SIM card in and it was off to the races.
On their website they admit to being slightly more expensive than a private sale but I don't think that's the case. I paid about $75 less than several I found on line and most had something wrong... cracked screen, stuck button etc.
Dylan was also very helpful when I had questions and even refunded $5 and gave me a new screen protector when I forgot to enter the 5OFF code. Thanks Dylan.

Date of experience: January 11, 2018
Canada
1 review
1 helpful vote
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Getting a good cheap used iPhone can be a perilous process - not unlike dating on Kindle. A girl shouldn't have to meet some dude on a dark street corner just to get her hands on a little piece of reliable technology that she can take home to call her Mom. Orchard resolves this dilemma and provides reasonably priced phones, guaranteed to look and perform as advertised. I'm pleased with the process and price and fast delivery. This is an example of how e-commerce should work!

Date of experience: March 16, 2017
Canada
1 review
0 helpful votes
Follow K K.
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I used this because Apple wasn't going to give me any credit for my iPhone 5. Orchard is an extremely easy service to use. They sent everything needed to package my phone and send it to them at their cost. My phone was better than originally assessed so I got even more for it than expected. Got my money immediately by email transfer after the sale window ended. I'm very pleased with my transaction.

Date of experience: January 23, 2017
Canada
1 review
21 helpful votes
Follow John M.
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I used Orchard to sell my old iPhone after having no success on Kijiiji. Their app is very simple and quickly gives you an appraisal value. If you're ok with the value, they send you packing materials and you just pack your phone up and drop it at your local Canada Post. My phone's value actually went up $30 once they received it, as it was in better condition than they had anticipated. In just two days, I was paid for my phone, even though I had selected the 4 week payment period. I will absolutely be using Orchard again.

Date of experience: February 6, 2018

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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