When looking for a phone for my daughter, I didn't want to buy new but still wanted an iphone if possible. The first one arrived and had several problems but the real test of a company is how they deal with issues - and Orchard handled this perfectly. They first tried to fix it but when that didn't fix the problem, they sent another. I would definitely recommend them and would use again.
My phone died last saturday. I have been shopping for a new one since then and I stumbled upon this site yesterday not really knowing what to think. I placed my order and I received the phone today. Exactly as advertised. There was a little problem with my address but customer service fixed everything in a few seconds. I am very happy with the phone I received. I will recommend this site to my friends for sure. Keep up the good work!
I've used Orchard four times for older phones I no longer needed. They offer the best prices with the least hassle. This is a great company that provides a much needed service. And it's good for the environment too.
Just upgraded my phone and sent the one I bought a couple of years ago back to be sold to someone else. Fantastic way to get what you want, save money, get great service, and recycle your old phone (not to mention getting paid for it!). I tell everyone I know to check it out.
Bought a phone and the service was excellent, phone arrived in two days and works great. Orchard group followed up and even adjusted my bill to get a better discount that I had missed when I ordered online. Very impressed and will definitely refer this company to others and use them again in the future..
I found Orchard online while searching for a reliable place to buy a used iPhone SE. I really liked how they showed multiple pictures of the unit in the online store. Shipping was free and the phone arrived in a couple days restored to factory settings. I will definitely use them again.
This is a legit website. They do test and make sure all your phone properties are working properly before they sell it. Even if you decide you don't want to sell your phones anymore, they will ship it back to you. Amazing customer service and fast response! I would recommend anyone who would like to sell their phones or buy from them.
This is the second phone I have sold to Orchard. Very timely response. This time when sold my IPhone they quoted me a price and because my phone was in better condition than the price they quoted they gave me an extra $25. Don't find that kind of honesty much any more! Definitely would recommend this company to anyone selling their phone.
The phone literally came in two business days during the holiday season. Phone was supposed to be in very good condition, looks like new. Constant communication to keep me in the loop. Extra touch was it came with the key to open the sim, I did not have to dig my old one up. Exceeded my expectations! I will definitely continue to do business with Get Orchard. This is already my second purchase.
At first I had my doubts about whether it was an ambush, especially from the point of view of the seller "we send our cell phone and get the money afterwards". But the orchard team answered all my questions and the exchange was quick and efficient! The best in history I received a better price than appraised.
Orchard was amazing to deal with. Super helpful customer support over the phone and the phone arrived within 2 days. My phone looks brand new and everything is working perfectly. I would highly recommend Orchard and will definitely be using them again!
It's now my second time purchasing a used iPhone from getorchard and I'm just as happy as I was the first time I did. Their website and quality ratings have always helped me decide which iPhone to choose from. Thanks again guys!
Orchard has been the best thing to happen to me since I started looking to buy a new phone. Their site is extremely easy to navigate, communication is timely and personal, my phone was it perfect condition when it arrived a full day before it was estimated to, and I received a hand written note of thanks included with my purchase. Orchard staff has ensured excellent follow up to ensure the quality of my purchase. I would recommend there service to anyone looking for an iPhone. I will continue to utilize Orchard for future purchases!
I sold my phone through this service and was overwhelmingly surprised at how easy the entire process was! Not only did they send me payment on time as they promised, they also valued my phone at a higher rate. I will definitely recommend Orchard to my friends and use it again in the future!
I was a bit hesitant at first to use this site to buy an iPhone... but after going through their well-designed website + constantly updated Facebook, I decided to give it a try. And I LOVED it! I was able to go through the phones and select the version, condition, and price range that I felt comfortable with. I chose "good condition" and when my phone arrived, it was in PERFECT condition! No scratched anywhere and no problem with the iOS either!
The company is really good with answering questions, so it's really awesome. I definitely recommend it to anyone who is looking for a second-hand phone. Mine took about a week to arrive. :)
I downloaded the app, they sent me a box, I placed my phone in the box. Mailed it to them. I received an email about my phone going on sale. Once it was sold (in like 1 day) I received the money via e-transfer. This is a great way to get rid of an old phone. Instead of placing an ad on craigslist, and having to meet someone in a random spot. So I would definitely use their service again.
Your customer service, product quality, delivery, every single aspect of this transaction was seamless. My daughter started grade 9 and told me she would be the only student in her high school without a cell phone - thanks to Orchard's exceptional service she now has a iPhone 6S Plus that she is absolutely thrilled with. We know how difficult it is to make 14 year-olds happy!. Thank-you Orchard for getting her school year off to a great start!
I was originally a bit skeptical about buying from Orchard but my experience proved to be absolutely butter smooth. It was so easy to view their selection of phones online, pick one out, and have it arrive at my doorstep within just a few days. It was "like new" just as promised (couldn't see any signs of usage at all... even the screen protector had been attached seamlessly). They also offer a free 30 day warranty and perform a follow up with you so you can rest assured that you are indeed getting what you paid for.
Overall, saved me a ton of $$ and headache. Thank you, Orchard! Will be back for my next phone :)
I found an ad for Orchard on Kijiji a couple weeks ago. I had been scanning Kijiji for months, too nervous to take the plunge and meet some random stranger in a Starbucks. At first I was skeptical, these were used iPhones with the price of second hand, but they were guaranteed to work, paired with a beautiful website, and had extremely detailed photos of every possible flaw. Nothing was hidden. It arrived in two days. I marched into the bell store that evening and got a new SIM card (my old phone had a larger one). I called my mom within five minutes. I'm writing this review from my new iPhone, in better condition than most of my friends phones, for half off or more what they paid. I'm beyond pleased with this company.
Recently bought an iPhone 5S from Orchard to replace the one I dropped in a sink full of dishes.
Fair price, excellent communication from company and phone looks just like new but at a huge discount. Count me as satisfied.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at support@getorchard.com and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at support@getorchard.com and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at support@getorchard.com.
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.