website thubmnail of Orchard

Orchard

How would you rate Orchard?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
1 helpful vote
Follow Neil R.
Unfollow Neil R.
Send Message
Share Review
Report Review

When looking for a phone for my daughter, I didn't want to buy new but still wanted an iphone if possible. The first one arrived and had several problems but the real test of a company is how they deal with issues - and Orchard handled this perfectly. They first tried to fix it but when that didn't fix the problem, they sent another. I would definitely recommend them and would use again.

Date of experience: March 16, 2017
Canada
1 review
1 helpful vote
Follow Isabelle D.
Unfollow Isabelle D.
Send Message
Share Review
Report Review

So impressed!
August 31, 2018

My phone died last saturday. I have been shopping for a new one since then and I stumbled upon this site yesterday not really knowing what to think. I placed my order and I received the phone today. Exactly as advertised. There was a little problem with my address but customer service fixed everything in a few seconds. I am very happy with the phone I received. I will recommend this site to my friends for sure. Keep up the good work!

Date of experience: August 30, 2018
AE
1 review
0 helpful votes
Follow Richard M.
Unfollow Richard M.
Send Message
Share Review
Report Review

Use this service!
March 27, 2018

I've used Orchard four times for older phones I no longer needed. They offer the best prices with the least hassle. This is a great company that provides a much needed service. And it's good for the environment too.

Date of experience: March 27, 2018
Canada
1 review
1 helpful vote
Follow Anne C.
Unfollow Anne C.
Send Message
Share Review
Report Review

Just upgraded my phone and sent the one I bought a couple of years ago back to be sold to someone else. Fantastic way to get what you want, save money, get great service, and recycle your old phone (not to mention getting paid for it!). I tell everyone I know to check it out.

Date of experience: February 1, 2019
Canada
1 review
0 helpful votes
Follow Radan M.
Unfollow Radan M.
Send Message
Share Review
Report Review

Bought a phone and the service was excellent, phone arrived in two days and works great. Orchard group followed up and even adjusted my bill to get a better discount that I had missed when I ordered online. Very impressed and will definitely refer this company to others and use them again in the future..

Date of experience: February 15, 2017
Canada
1 review
0 helpful votes
Follow Mark D.
Unfollow Mark D.
Send Message
Share Review
Report Review

I found Orchard online while searching for a reliable place to buy a used iPhone SE. I really liked how they showed multiple pictures of the unit in the online store. Shipping was free and the phone arrived in a couple days restored to factory settings. I will definitely use them again.

Date of experience: February 15, 2018
Canada
2 reviews
3 helpful votes
Follow Vanessa C.
Unfollow Vanessa C.
Send Message
Share Review
Report Review

This is a legit website. They do test and make sure all your phone properties are working properly before they sell it. Even if you decide you don't want to sell your phones anymore, they will ship it back to you. Amazing customer service and fast response! I would recommend anyone who would like to sell their phones or buy from them.

Date of experience: October 28, 2015
Canada
2 reviews
0 helpful votes
Follow coral p.
Unfollow coral p.
Send Message
Share Review
Report Review

Excellent Service
February 1, 2017

This is the second phone I have sold to Orchard. Very timely response. This time when sold my IPhone they quoted me a price and because my phone was in better condition than the price they quoted they gave me an extra $25. Don't find that kind of honesty much any more! Definitely would recommend this company to anyone selling their phone.

Date of experience: February 1, 2017
Canada
1 review
1 helpful vote
Follow Eric T.
Unfollow Eric T.
Send Message
Share Review
Report Review

The phone literally came in two business days during the holiday season. Phone was supposed to be in very good condition, looks like new. Constant communication to keep me in the loop. Extra touch was it came with the key to open the sim, I did not have to dig my old one up. Exceeded my expectations! I will definitely continue to do business with Get Orchard. This is already my second purchase.

Date of experience: December 22, 2017
Canada
1 review
1 helpful vote
Follow florence t.
Unfollow florence t.
Send Message
Share Review
Report Review

Just good surprises
February 26, 2017

At first I had my doubts about whether it was an ambush, especially from the point of view of the seller "we send our cell phone and get the money afterwards". But the orchard team answered all my questions and the exchange was quick and efficient! The best in history I received a better price than appraised.

Date of experience: February 26, 2017
Canada
1 review
0 helpful votes
Follow Shannon c.
Unfollow Shannon c.
Send Message
Share Review
Report Review

Amazing Experience
August 4, 2017

Orchard was amazing to deal with. Super helpful customer support over the phone and the phone arrived within 2 days. My phone looks brand new and everything is working perfectly. I would highly recommend Orchard and will definitely be using them again!

Date of experience: August 4, 2017
Canada
1 review
2 helpful votes
Follow Julian A.
Unfollow Julian A.
Send Message
Share Review
Report Review

It's now my second time purchasing a used iPhone from getorchard and I'm just as happy as I was the first time I did. Their website and quality ratings have always helped me decide which iPhone to choose from. Thanks again guys!

Date of experience: October 2, 2018
Canada
1 review
1 helpful vote
Follow Eric H.
Unfollow Eric H.
Send Message
Share Review
Report Review

Orchard has been the best thing to happen to me since I started looking to buy a new phone. Their site is extremely easy to navigate, communication is timely and personal, my phone was it perfect condition when it arrived a full day before it was estimated to, and I received a hand written note of thanks included with my purchase. Orchard staff has ensured excellent follow up to ensure the quality of my purchase. I would recommend there service to anyone looking for an iPhone. I will continue to utilize Orchard for future purchases!

Date of experience: November 12, 2014
Canada
1 review
15 helpful votes
Follow Becky T.
Unfollow Becky T.
Send Message
Share Review
Report Review

Easy and reliable!
February 8, 2019

I sold my phone through this service and was overwhelmingly surprised at how easy the entire process was! Not only did they send me payment on time as they promised, they also valued my phone at a higher rate. I will definitely recommend Orchard to my friends and use it again in the future!

Date of experience: February 6, 2019
Canada
1 review
1 helpful vote
Follow Elisa C.
Unfollow Elisa C.
Send Message
Share Review
Report Review

I was a bit hesitant at first to use this site to buy an iPhone... but after going through their well-designed website + constantly updated Facebook, I decided to give it a try. And I LOVED it! I was able to go through the phones and select the version, condition, and price range that I felt comfortable with. I chose "good condition" and when my phone arrived, it was in PERFECT condition! No scratched anywhere and no problem with the iOS either!

The company is really good with answering questions, so it's really awesome. I definitely recommend it to anyone who is looking for a second-hand phone. Mine took about a week to arrive. :)

Date of experience: April 15, 2014
Canada
1 review
0 helpful votes
Follow Gagan M.
Unfollow Gagan M.
Send Message
Share Review
Report Review

Awesome
January 29, 2017

I downloaded the app, they sent me a box, I placed my phone in the box. Mailed it to them. I received an email about my phone going on sale. Once it was sold (in like 1 day) I received the money via e-transfer. This is a great way to get rid of an old phone. Instead of placing an ad on craigslist, and having to meet someone in a random spot. So I would definitely use their service again.

Date of experience: January 29, 2017
Canada
1 review
15 helpful votes
Follow Heather T.
Unfollow Heather T.
Send Message
Share Review
Report Review

Your customer service, product quality, delivery, every single aspect of this transaction was seamless. My daughter started grade 9 and told me she would be the only student in her high school without a cell phone - thanks to Orchard's exceptional service she now has a iPhone 6S Plus that she is absolutely thrilled with. We know how difficult it is to make 14 year-olds happy!. Thank-you Orchard for getting her school year off to a great start!

Date of experience: September 4, 2018
Canada
1 review
1 helpful vote
Follow Jessie S.
Unfollow Jessie S.
Send Message
Share Review
Report Review

Life Saver!
January 29, 2018

I was originally a bit skeptical about buying from Orchard but my experience proved to be absolutely butter smooth. It was so easy to view their selection of phones online, pick one out, and have it arrive at my doorstep within just a few days. It was "like new" just as promised (couldn't see any signs of usage at all... even the screen protector had been attached seamlessly). They also offer a free 30 day warranty and perform a follow up with you so you can rest assured that you are indeed getting what you paid for.

Overall, saved me a ton of $$ and headache. Thank you, Orchard! Will be back for my next phone :)

Date of experience: January 27, 2018
California
1 review
1 helpful vote
Follow Hannah B.
Unfollow Hannah B.
Send Message
Share Review
Report Review

I found an ad for Orchard on Kijiji a couple weeks ago. I had been scanning Kijiji for months, too nervous to take the plunge and meet some random stranger in a Starbucks. At first I was skeptical, these were used iPhones with the price of second hand, but they were guaranteed to work, paired with a beautiful website, and had extremely detailed photos of every possible flaw. Nothing was hidden. It arrived in two days. I marched into the bell store that evening and got a new SIM card (my old phone had a larger one). I called my mom within five minutes. I'm writing this review from my new iPhone, in better condition than most of my friends phones, for half off or more what they paid. I'm beyond pleased with this company.

Date of experience: August 16, 2014
Canada
1 review
3 helpful votes
Follow Tyan K.
Unfollow Tyan K.
Send Message
Share Review
Report Review

Recently bought an iPhone 5S from Orchard to replace the one I dropped in a sink full of dishes.

Fair price, excellent communication from company and phone looks just like new but at a huge discount. Count me as satisfied.

Date of experience: March 21, 2016

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
This company does not typically respond to reviews