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Orchard

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Canada
1 review
0 helpful votes
Follow Dorothy L.
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Before I purchased my iPhone 6 Plus from Orchard I did a lot of research to find the best place to buy an iphone in Canada. Of course I went to the Mac store and waited in line for help and then found out what it costs to buy one brand new. Holy smokes - I couldn't believe the store was so packed - how do people afford that? Anyway after researching where to buy a used iphone I found orchard on line - read the reviews - they were all good - so I decided to jump in and order it online. I was shocked that it came the next day - I am thrilled with it - I believe it was the "good" condition label and it was very good. Not only that they actually followed up with an email telling me when it arrived AND a follow up one to make sure I was happy with it and to see if I needed help - which I did - in transferring from my old iPhone 5 - they emailed back and forth with advice until I got everything transferred over the way I wanted it. So I recommend them whole heartedly.
Sincerely Dorothy - a senior citizen

Date of experience: August 14, 2017
Canada
1 review
0 helpful votes
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Excellent Experience
March 20, 2018

Was a great way to sell my iPhone. I have previously sold one privately and this experience was way better. I would recommend Orchard to anyone wanting to sell their old iPhones.

Date of experience: March 20, 2018
Canada
1 review
0 helpful votes
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Good after sale service
October 12, 2017

Bought an iPhone 6s 64 gig and I had issues to get apple support for it. Orchard agreed to exchange the phone and even sent me an iPhone 6S 128 gig instead.

Date of experience: October 11, 2017
Louisiana
1 review
0 helpful votes
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This year I decided to do the iPhone Upgrade program rather than ATT's Next program. By the time you add AppleCare+ to the phones, this winds up being about $70 cheaper per year, if you continually upgrade, which I do. So I bought myself and my wife each a new iPhone 7 Plus. I gave my iPhone 6s Plus to my daughter, and sold my wife's 6s Plus and my daughters old 6 Plus through Orchard. They quoted me three prices, I chose the most with the 30 day wait period (which by the way were about $100 more per phone than any other site I looked at). They sent me the shipping material. I sent in the phones. I received prompt emails that they received the phones and were evaluating them. One of the phones was upgraded by them with a new quote that they were going to pay me $34 more for the phone than originally quoted. Two weeks later they had sold the 6s Plus and sent me a check. Then at the end of the 30 days where they had not sold the 6 Plus they sent me a check for that one. I have to admit, I was somewhat skeptical about this process, its a lot to trust in an online process such as this, but it worked out great. I pocketed over $200 more than I would have gotten anywhere else and even more than ATT would have given me. Thanks Orchard, I will use you again!

Date of experience: December 15, 2016
Canada
1 review
0 helpful votes
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Ordered from Calgary: received, as promised, 5 days later. The 5s was in perfect (mint?) condition and only required a $10 SIM card to get me connected.

Date of experience: December 2, 2014
California
1 review
0 helpful votes
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OMG AMAZINGGGG
February 16, 2017

I orded my phone on sunday in the evening it came that wedesday. TOOK 3 DAYS! AMAZING and came in better quality that expected! If u email them they will answer so fast just an amazing company!

Date of experience: February 15, 2017
Canada
1 review
1 helpful vote
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Sold my iPhone 4s through GetOrchard. They did very thing they said they would. When I upgraded to an iPhone6 my provider only offered $45, I got $156 from GetOrchard. Would recommend them to anyone.

Date of experience: December 9, 2014
Canada
1 review
1 helpful vote
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I used Orchard to sell my iPhone 4S (having decided to upgrade my phone). I chose the option to sell directly to Orchard, because I wanted a quick transaction and because they offered a more than fair price. The service definitely rates 5 stars.

I decided to use Orchard after seeing a writeup on Mobile syrup. I usually would be wary of a service that requires sending in your product before being paid, but thought I would trust a trusted 3rd party recommendation.

Orchard did not disappoint. I found the app easy to use, the selling options were clearly presented, Orchard sent me a shipping box within a few days, and then paid me the day after I put the phone in the mail to Orchard. Moreover, I was paid by email interac transfer (very convenient) and at the agreed upon rate. Alex was also very prompt and courteous in dealing with unlocking my phone from my iCloud account.

I truly hope that Orchard will grow to expand its product lineup. I will be a return customer.

Jeffrey C., Toronto

Date of experience: April 11, 2014
Canada
1 review
0 helpful votes
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My family has now ordered 3 phones from orchard. They've arrived in perfect condition (2 were like new and one was very good). Very pleased!

Date of experience: August 1, 2018
Canada
1 review
1 helpful vote
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A super smooth transaction. Will use again for use!
Well packaged. Great company follow up. These guys are an example of how e-commerce should work.

Date of experience: March 15, 2017
Canada
1 review
0 helpful votes
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Was having difficulty selling my phone, but getorchard got it sold for me, at more than what anyone on CL was willing to offer.

Date of experience: February 13, 2018
Canada
1 review
0 helpful votes
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Fantastic service
December 30, 2016

We have used Orchard a few times and the quality of phones along with the customer service has been exceptional. I will use again!

Date of experience: December 29, 2016
Canada
1 review
0 helpful votes
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Very Satisfied
August 26, 2017

Found out about this company while looking for a phone on kijiji. Shipping was fast. Phone looks brand new and is fully functional as promised.

Date of experience: August 25, 2017
Canada
1 review
0 helpful votes
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Excellent service
October 29, 2016

I wanted an iPhone 5 in good condition, from a reliable source, and got it! Item arrived earlier then expected, and as described. Thank you!

Date of experience: October 26, 2016
Canada
1 review
0 helpful votes
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Sold IPhone 7
June 6, 2018

Sold my IPhone 7. Transaction went flawlessly. Thanks Orchard you made selling my phone! Way easier then trying to do it myself on Kijiji!

Date of experience: June 6, 2018
Canada
1 review
1 helpful vote
Follow Keith L.
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Payment was as promised and very prompt - within 2 weeks of starting the process. It is still rare to find this kind of service.

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
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Got a iPhoneSE Space Gray 64GB for $385; listed as 'Very Good' condition but I cannot figure out why it wasn't 'Like New' not a scratch or ding anywhere. On apple the same phone (they sell 32GB and 128GB now) was $579 and $709 respectively. My phone was a bargain for sure, would recommend GetOrchard to anyone.

Date of experience: August 3, 2017
Canada
1 review
1 helpful vote
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Orchard made it easy for me to sell my phone, and I would absolutely trust them to buy one as well. Thank you!

Date of experience: January 29, 2018
Canada
1 review
0 helpful votes
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Fast & Easy
January 9, 2017

Excellent services which was fast, quick and easy! Keep up the good work. Will ask friend and family to look at your service

Date of experience: January 9, 2017
Canada
1 review
0 helpful votes
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Great phone at significant discount! And the customer service is very fast and helpful. They are always there to answer your questions.

Date of experience: August 30, 2017

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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