Before I purchased my iPhone 6 Plus from Orchard I did a lot of research to find the best place to buy an iphone in Canada. Of course I went to the Mac store and waited in line for help and then found out what it costs to buy one brand new. Holy smokes - I couldn't believe the store was so packed - how do people afford that? Anyway after researching where to buy a used iphone I found orchard on line - read the reviews - they were all good - so I decided to jump in and order it online. I was shocked that it came the next day - I am thrilled with it - I believe it was the "good" condition label and it was very good. Not only that they actually followed up with an email telling me when it arrived AND a follow up one to make sure I was happy with it and to see if I needed help - which I did - in transferring from my old iPhone 5 - they emailed back and forth with advice until I got everything transferred over the way I wanted it. So I recommend them whole heartedly.
Sincerely Dorothy - a senior citizen
Was a great way to sell my iPhone. I have previously sold one privately and this experience was way better. I would recommend Orchard to anyone wanting to sell their old iPhones.
Bought an iPhone 6s 64 gig and I had issues to get apple support for it. Orchard agreed to exchange the phone and even sent me an iPhone 6S 128 gig instead.
This year I decided to do the iPhone Upgrade program rather than ATT's Next program. By the time you add AppleCare+ to the phones, this winds up being about $70 cheaper per year, if you continually upgrade, which I do. So I bought myself and my wife each a new iPhone 7 Plus. I gave my iPhone 6s Plus to my daughter, and sold my wife's 6s Plus and my daughters old 6 Plus through Orchard. They quoted me three prices, I chose the most with the 30 day wait period (which by the way were about $100 more per phone than any other site I looked at). They sent me the shipping material. I sent in the phones. I received prompt emails that they received the phones and were evaluating them. One of the phones was upgraded by them with a new quote that they were going to pay me $34 more for the phone than originally quoted. Two weeks later they had sold the 6s Plus and sent me a check. Then at the end of the 30 days where they had not sold the 6 Plus they sent me a check for that one. I have to admit, I was somewhat skeptical about this process, its a lot to trust in an online process such as this, but it worked out great. I pocketed over $200 more than I would have gotten anywhere else and even more than ATT would have given me. Thanks Orchard, I will use you again!
Ordered from Calgary: received, as promised, 5 days later. The 5s was in perfect (mint?) condition and only required a $10 SIM card to get me connected.
I orded my phone on sunday in the evening it came that wedesday. TOOK 3 DAYS! AMAZING and came in better quality that expected! If u email them they will answer so fast just an amazing company!
Sold my iPhone 4s through GetOrchard. They did very thing they said they would. When I upgraded to an iPhone6 my provider only offered $45, I got $156 from GetOrchard. Would recommend them to anyone.
I used Orchard to sell my iPhone 4S (having decided to upgrade my phone). I chose the option to sell directly to Orchard, because I wanted a quick transaction and because they offered a more than fair price. The service definitely rates 5 stars.
I decided to use Orchard after seeing a writeup on Mobile syrup. I usually would be wary of a service that requires sending in your product before being paid, but thought I would trust a trusted 3rd party recommendation.
Orchard did not disappoint. I found the app easy to use, the selling options were clearly presented, Orchard sent me a shipping box within a few days, and then paid me the day after I put the phone in the mail to Orchard. Moreover, I was paid by email interac transfer (very convenient) and at the agreed upon rate. Alex was also very prompt and courteous in dealing with unlocking my phone from my iCloud account.
I truly hope that Orchard will grow to expand its product lineup. I will be a return customer.
Jeffrey C., Toronto
My family has now ordered 3 phones from orchard. They've arrived in perfect condition (2 were like new and one was very good). Very pleased!
A super smooth transaction. Will use again for use!
Well packaged. Great company follow up. These guys are an example of how e-commerce should work.
Was having difficulty selling my phone, but getorchard got it sold for me, at more than what anyone on CL was willing to offer.
We have used Orchard a few times and the quality of phones along with the customer service has been exceptional. I will use again!
Found out about this company while looking for a phone on kijiji. Shipping was fast. Phone looks brand new and is fully functional as promised.
I wanted an iPhone 5 in good condition, from a reliable source, and got it! Item arrived earlier then expected, and as described. Thank you!
Sold my IPhone 7. Transaction went flawlessly. Thanks Orchard you made selling my phone! Way easier then trying to do it myself on Kijiji!
Payment was as promised and very prompt - within 2 weeks of starting the process. It is still rare to find this kind of service.
Got a iPhoneSE Space Gray 64GB for $385; listed as 'Very Good' condition but I cannot figure out why it wasn't 'Like New' not a scratch or ding anywhere. On apple the same phone (they sell 32GB and 128GB now) was $579 and $709 respectively. My phone was a bargain for sure, would recommend GetOrchard to anyone.
Orchard made it easy for me to sell my phone, and I would absolutely trust them to buy one as well. Thank you!
Excellent services which was fast, quick and easy! Keep up the good work. Will ask friend and family to look at your service
Great phone at significant discount! And the customer service is very fast and helpful. They are always there to answer your questions.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at support@getorchard.com and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at support@getorchard.com and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at support@getorchard.com.
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.