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Orchard

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Canada
1 review
1 helpful vote
Follow Marco C.
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The phone arrived in a timely fashion. It was advertised as "as new" and it was. The assessment of their product is accurate and trustworthy (in my experience)

Date of experience: November 29, 2017
Canada
1 review
0 helpful votes
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Quick and Easy
January 11, 2018

I've used Orchard to sell several phones with excellent results. The process was straightforward and quick. The best thing to do with old phones lying around the house.

Date of experience: January 10, 2018
Canada
2 reviews
0 helpful votes
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I bought my phone back in March and I recently had a battery problem and just had to send it back and they fixed it very quickly! Very great customer service, constant contact and very fast replies

Date of experience: March 14, 2018
Canada
1 review
0 helpful votes
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I was completely satisfied with my selling experience on Orchard. The price was reasonable and I received my money as promised.

Date of experience: September 7, 2023
Ephraim P.
Canada
1 review
0 helpful votes
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Great experience!
May 30, 2019

I purchased a iPhone 5s, and so far we had a great experience! The costumer service was very impressive, I requested something and they worked with me. Thank you Orchard!

Date of experience: May 29, 2019
Canada
1 review
0 helpful votes
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Very Happy
May 18, 2018

The iPhone that was ordered was given a very good status and when received it was almost brand new. One tiny small scratch on the back and that was it.

Date of experience: May 18, 2018
Canada
1 review
2 helpful votes
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SUPERB!
September 29, 2019

Your products are great! And your customer support is excellent! I love buying products from you! I bought a cell phone from you. Keep it up, a great job everyone!

Date of experience: September 27, 2019
Canada
1 review
1 helpful vote
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Fantastic Service
November 3, 2018

Quick, Helpful and Efficient. The pricing schematic is fair and on the high end of phone purchasing services. The customer service division is exceptionally helpful.

Date of experience: November 1, 2018
Canada
1 review
0 helpful votes
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I received the phone yesterday and am setting it up at the moment. It was as described and I am very pleased with the phone and your company, the customer service is A+

Date of experience: August 1, 2017
Canada
1 review
0 helpful votes
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Iphone 5
June 1, 2017

It was delivered when they said it would be and they phone was in the condition that they said that it would be, I have just got everything set up and started to use it and everything is good,

Date of experience: June 1, 2017
Canada
1 review
0 helpful votes
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Very impressed by the customer service and the process was super easy. They provided status updates throughout the sales process and the service felt very personalized.

Date of experience: September 11, 2017
Canada
1 review
0 helpful votes
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I sold my iPhone through Orchard because i knew someone else who did and said everything went as promised. Everything went as promised with my sale also... Thanks Orchard

Date of experience: February 13, 2018
Canada
1 review
1 helpful vote
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VERY GOOD COMPANY
October 21, 2016

One more time I am here to let you guys that since I bought the two Iphones 5S I never had a problem with them. They are working like brand new. I will keep doing business with them.

Date of experience: October 19, 2016
Canada
1 review
1 helpful vote
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Great service and product
February 18, 2019

I ordered a 128g iPhone 7 and found the price to be very fair. It's in amazing condition and shipped very quickly! I have already started recommending Orchard to coworkers.

Date of experience: February 17, 2019
Canada
1 review
4 helpful votes
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Recently purchased an iPhone 5C for my daughter and it arrived on time and was exactly as described on their website. Excellent customer service and value.

Date of experience: October 21, 2014
Canada
1 review
2 helpful votes
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Great service
March 26, 2021

Extremely happy with Orchard. Their service is top notch and they are quick to respond. Highly recommend them :)

Date of experience: March 26, 2021
Canada
1 review
0 helpful votes
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After ordering, I received confirmation of my phone that it had been shipped. It was also a iPhone 5 32 GB with Bell and when I got it, it was in near mint condition (they thought it was in "Very Good" condition!). I told them it was a fantastic phone and nothing was wrong about it, that everything was working just great on it. It's a piece of gold to me and I think Orchard is the best when it comes to buying a used (and in great fabulous condition) iPhone. Bianca emailed me and said Canada Post had told them my phone was delivered and they had received notification, and she made sure everything was fine with the phone and if there was any problems, that she'd take care of me within 30 days! Excellent customer service from Orchard and I would recommend them to you if you are going to buy a used phone, you won't regret buying a used phone with Orchard. Orchard makes sure your phone is in pristine condition when it gets to you, and even personalizes your mail with a coupon and your name printed on the cardboard box. I felt it was very personal, way to go Orchard. -Justin

Date of experience: November 13, 2014
Canada
1 review
1 helpful vote
Follow Ibrahim A.
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I got iPhone 4S in Rogers. It was very fast shipping. It comes in the conditions as described. Everything works fine from the first time. It can't be better!

Date of experience: October 8, 2014
Canada
1 review
1 helpful vote
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I purchased an iPhone5 from GetOrchard last week and it has arrived as indicated by the shipping estimate (thumbs up for the status lookup). I even got a followup email from them asking if everything is alright. To me this means they really care about the process, even when the phone is out of their possession.
The packaging is minimal but the phone is well-protected. Nothing redundant was included -- just the phone I purchased.
The phone simply works right after I put in my sim (I bought an unlocked one), and everything is in the initial settings, as they must have gone through the whole wiping process before shipping it out.
The condition of the phone is great. To be fair the model I was looking for was described as "like new", but the description is accurate. It does look like a new phone.
I enjoy the purchase process a lot, very streamlined and secured. But the main reason I decided to buy from them is they gave me the impression of a dedicated group of people trying to facilitate the trading of used iPhones, and they have done it well. I think their pricing is fair, perhaps you can find a better deal from Kijiji, Craglist, or ebay, but none of the price difference can buy the confidence you get with GetOrchard.
I highly recommend their service and if you are looking for an iPhone this is the place.

Date of experience: August 19, 2014
Canada
1 review
1 helpful vote
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I bought a used iphone 4s from this site. I liked the fact that I was able to easily
Navigate through the site for my model and condition. Purchase and delivery was seamless.

Date of experience: May 30, 2014

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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