The phone arrived in a timely fashion. It was advertised as "as new" and it was. The assessment of their product is accurate and trustworthy (in my experience)
I've used Orchard to sell several phones with excellent results. The process was straightforward and quick. The best thing to do with old phones lying around the house.
I bought my phone back in March and I recently had a battery problem and just had to send it back and they fixed it very quickly! Very great customer service, constant contact and very fast replies
I was completely satisfied with my selling experience on Orchard. The price was reasonable and I received my money as promised.
I purchased a iPhone 5s, and so far we had a great experience! The costumer service was very impressive, I requested something and they worked with me. Thank you Orchard!
The iPhone that was ordered was given a very good status and when received it was almost brand new. One tiny small scratch on the back and that was it.
Your products are great! And your customer support is excellent! I love buying products from you! I bought a cell phone from you. Keep it up, a great job everyone!
Quick, Helpful and Efficient. The pricing schematic is fair and on the high end of phone purchasing services. The customer service division is exceptionally helpful.
I received the phone yesterday and am setting it up at the moment. It was as described and I am very pleased with the phone and your company, the customer service is A+
It was delivered when they said it would be and they phone was in the condition that they said that it would be, I have just got everything set up and started to use it and everything is good,
Very impressed by the customer service and the process was super easy. They provided status updates throughout the sales process and the service felt very personalized.
I sold my iPhone through Orchard because i knew someone else who did and said everything went as promised. Everything went as promised with my sale also... Thanks Orchard
One more time I am here to let you guys that since I bought the two Iphones 5S I never had a problem with them. They are working like brand new. I will keep doing business with them.
I ordered a 128g iPhone 7 and found the price to be very fair. It's in amazing condition and shipped very quickly! I have already started recommending Orchard to coworkers.
Recently purchased an iPhone 5C for my daughter and it arrived on time and was exactly as described on their website. Excellent customer service and value.
Extremely happy with Orchard. Their service is top notch and they are quick to respond. Highly recommend them :)
After ordering, I received confirmation of my phone that it had been shipped. It was also a iPhone 5 32 GB with Bell and when I got it, it was in near mint condition (they thought it was in "Very Good" condition!). I told them it was a fantastic phone and nothing was wrong about it, that everything was working just great on it. It's a piece of gold to me and I think Orchard is the best when it comes to buying a used (and in great fabulous condition) iPhone. Bianca emailed me and said Canada Post had told them my phone was delivered and they had received notification, and she made sure everything was fine with the phone and if there was any problems, that she'd take care of me within 30 days! Excellent customer service from Orchard and I would recommend them to you if you are going to buy a used phone, you won't regret buying a used phone with Orchard. Orchard makes sure your phone is in pristine condition when it gets to you, and even personalizes your mail with a coupon and your name printed on the cardboard box. I felt it was very personal, way to go Orchard. -Justin
I got iPhone 4S in Rogers. It was very fast shipping. It comes in the conditions as described. Everything works fine from the first time. It can't be better!
I purchased an iPhone5 from GetOrchard last week and it has arrived as indicated by the shipping estimate (thumbs up for the status lookup). I even got a followup email from them asking if everything is alright. To me this means they really care about the process, even when the phone is out of their possession.
The packaging is minimal but the phone is well-protected. Nothing redundant was included -- just the phone I purchased.
The phone simply works right after I put in my sim (I bought an unlocked one), and everything is in the initial settings, as they must have gone through the whole wiping process before shipping it out.
The condition of the phone is great. To be fair the model I was looking for was described as "like new", but the description is accurate. It does look like a new phone.
I enjoy the purchase process a lot, very streamlined and secured. But the main reason I decided to buy from them is they gave me the impression of a dedicated group of people trying to facilitate the trading of used iPhones, and they have done it well. I think their pricing is fair, perhaps you can find a better deal from Kijiji, Craglist, or ebay, but none of the price difference can buy the confidence you get with GetOrchard.
I highly recommend their service and if you are looking for an iPhone this is the place.
I bought a used iphone 4s from this site. I liked the fact that I was able to easily
Navigate through the site for my model and condition. Purchase and delivery was seamless.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at support@getorchard.com and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at support@getorchard.com and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at support@getorchard.com.
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.