Orchard

Really great service. I was able to sell my iPhone 5 for almost $300 with no pain at all. I felt secure in my decision to use Orchard and it was really easy.

My order was processed within the 24 hour window. I received the information I paid for and expected. Thanks very much for a great service

We ordered the phone on Sunday and got it on Tuesday with rush shipping. Very impressed all around. The phone works and my son is very happy! It was exactly as described online.
Thanks Orchard!

Great place to buy iphones for cheap, they even have ones that aren't sold by apple anymore (32gb iphone 4s, etc...). The shipping is really fast, i ordered the 13th and got my phone the 15th (i live in Montréal). 265$ for an iphone 4s 32gb including taxes and shipping, best deal i had in a long time!
The only problem is that i'm not sure they have a lot of stock, so they might not have the phone you're looking for right now, but keep trying and it will come up eventually.

Excellent and professional process of selling my iPhone 4S. Promptly sent out the package for mailing, and provided eTransfer of funds earlier than quoted. 100% impressed.

My wife is an apple fan but unlike most women she doesn't talk on the phone much. She had an old flip phone which she used mainly for emergencies and they are difficult to send a text on. Her iPad was stolen and when looking around to replace it she found that the new iPads could also be used for a phone. I discouraged her from getting this add-on and suggested getting a used iPhone as well as the new iPad. That way, when she went on long walks she could make emergencies calls without carrying a bulky iPad. We bought an unlocked used i5 from Orchard and it is great! They were able to give us the history on it (new camera was all). We got a one year warrant so that helped our peace of mind.
My only criticism, and I may be wrong on this, is that they seem to only carry apple products. I, unlike my wife, am used to the android products. I wish they would expand their business to include android as well. I am also not a big phone user but do have data as well as phone and would upgrade at some time in the future to a new but not the newest model.

Tl; dr: Returned a phone, got wicked support. Very happy this company exists and will recommend to others, seriously.

I ordered a phone, got it in the mail less than 48 hours after purchasing it. When I noticed a small problem with the battery, I asked for some troubleshooting help. Everyone who wrote to me was competent, friendly, and helpful, and I came away knowing more about my phone than when I started. In the end, I chose to return the phone, which was super simple and I got a great phone in perfect working order right away. Very impressed with the service and 100% happy with the new phone.

The only thing I wish had been different is that it wasn't clear on the website that the ratings on the phones ("Like New", "Very Good", and "Good") refer to aesthetic details and not the function of the phone. Had I known this I would have gone straight for a lower-rated phone since I put my phone in a case, anyway, and the wear and tear was so minimal that I didn't think it was worth downgrading the price for it.

Orchard is a big NO-NO if you are a PROFESSIONAL of any sort, and require a reliable device. Two devices I purchased had been Frankensteined together from spare parts, rather hopefully, but more to the point rather inexpertly, as it happened twice. I work hard for my clients and I expect to receive at least a bare minimum of service when I'm in a market. Orchard's customer service is what you'd expect from an unmanaged team. I found the staff simultaneously introverted and irritated having to deal with a live person. Doubly so when I started asking questions about the phone I was interested in. DON'T bring your elderly mother, they won't offer her a seat, and they may sulk and sigh at you (as they did at me), apparently for bringing an alien being into such a hip establishment. This company put me off both alternate cell phone markets and collaborative work spaces. They had every opportunity to deal professionally, plenty of motive to do so, but the joint just comes off as another "I'm hanging out in my friend's basement" sort of operation.

Orchard made it so easy to sell my phone, and I ended up getting more than my initial quote. Much, much better experience than trying to sell it myself. Thank you!