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Orchard

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Canada
1 review
0 helpful votes
Follow Harvey M.
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Awesome experiences
October 26, 2017

This is the 3rd phone we sold through Orchard and have purchased 2 from Orchard. Their people deliver exactly what is promised with ease. I have no regrets or concerns by strongly recommending Orchard.

Date of experience: October 26, 2017
Canada
1 review
0 helpful votes
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Wow! My Iphone 6s Plus arrived 2 days after ordering. Popped in my SIM card from old one and I'm off and running. Phone was so beautiful and clean I was almost hesitant to touch it. Would order from Orchard again and will recommend to friends and family.

Date of experience: August 2, 2018
Canada
1 review
3 helpful votes
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I wanted to get rid of my iPhone 6S and Orchard made it so easy. They sent me a pre-paid shipping label and I only had to go as far as my local post office. I got my money when I was promised. Super happy with the transaction.

Date of experience: October 10, 2019
Canada
1 review
1 helpful vote
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Bought Iphone 5S
October 21, 2016

The phone was a fair price and works fine so far. Buying from Kijiji or Craigslist is just too risky, as there is no recourse if the phone is faulty and I don't have time for that either. The cost of a new Iphone is so high, and it comes right off the bottom line so I am so happy these guys have provided a viable option to get a discouonted iPhone.

Date of experience: October 19, 2016
Canada
1 review
1 helpful vote
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I've now sold 2 phones and bought 2 phones with Orchard over the past few years. Their service is user friendly and efficient for both buying and selling. The prices are for both selling and buying are far superior to those offered by cell service providers. I recommend Orchard all the time. Friends and family who are initially skeptical are super impressed when I show them the website and tell them about my positive experiences.

Date of experience: December 19, 2018
Canada
1 review
0 helpful votes
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Seamless experience!
January 4, 2019

Loved the experience. Easy to use app that provided a quote and easy to send in pre-paid box. After sending in the phone, Orchard actually let me know my phone is worth more than originally quoted! Not often will a company do that and give more money than promised. Will use again!

Date of experience: January 3, 2019
Canada
1 review
2 helpful votes
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I purchased an iPhone 7 plus in very good condition to replace the one I lost on vacation. I opted in for rush delivery and the phone came in one business day which was awesome! The phone has a couple nicks but that was to be expected since I didn't buy one in like new condition. Overall, a very good experience with orchard!

Date of experience: January 21, 2018
Canada
1 review
0 helpful votes
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At the time of this writing, I have a really good experience with Orchard. After my 3 week wait period after they received my iPhone I received my money as quoted. Had great communication with them and they were there every step of the way.

Date of experience: November 1, 2014
Canada
1 review
1 helpful vote
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Truely Amazed
November 10, 2016

I am honestly very grateful that i found this company when i did because i just received my phone and its awesome! The staff were also super helpful i would recommend this to anyone. Honestly i was skeptical at first because it was too good to be true but it was hella worth it!

Date of experience: November 10, 2016
Canada
1 review
1 helpful vote
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I have excellent experience selling my iPhone 4s with Orchard, great customer services and I got my money as promised within the time frame. Highly recommended for anyone who wants to sell their iPhones.

Date of experience: January 31, 2015
Canada
1 review
0 helpful votes
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We purchased my daughter's phone from Orchard a few months ago. We have had 2 warranty issues and both times I was very pleased with the customer service department. I experienced quick responses and both times shipping to repair the phone was covered by Orchard. We purchased the extended warranty and it turns out that was a very good idea for us.

Date of experience: June 20, 2017
Canada
1 review
0 helpful votes
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Orderd iPhone 4s, received it in two days, works great! Also fantastic customer support. They even helped me with advice how to get my old iPhone 4 working again. I'd buy again from this company. Kelly

Date of experience: December 7, 2016
Canada
1 review
1 helpful vote
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I havent found better pricing anywhere. With three kids all wanting the features they are used to when using Mums phone... you get the picture.

To date I have made three phone purchases with GetOrchard and each time received exactly what was advertised. The two iphone 4s I purchased way back when are still working! Recently my sons iphone 6 started playing up but since I purchased Orchard Care with that purchase it was nothing more than an inconvenience. GetOrchard sent prepaid postage and within a short time the phone was fixed, tested and returned to our door and my son hasnt complained since! I always recommend GetOrchard to friends and associates as Ive only had positive experiences with them, but now I would also highly recommend the additional purchase of Orchard Care because technology sometimes glitches out! Catherine.

Date of experience: January 30, 2018
Canada
1 review
1 helpful vote
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Quick, easy, and pain free.

Had a friend recommend Orchard to me when I mentioned selling my 5S on Craigslist. Downloaded the app, got a quote, and entered my address. A few days later I had a flat-packed box and shipping label. Mailed it off, waited a bit, and just got paid by Interac E-transfer today.

Date of experience: November 12, 2014
Canada
1 review
0 helpful votes
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Purchased a used iPhone 6s off orchard and there's been no problems so far! Amazing service as they will follow up until you are fully satisfied. Received the phone in time, and it was very accurate to the descriptions on their website.

I've been recommending Orchard to all my friends/family/colleagues who are looking to purchase any used iPhones or Androids.

Date of experience: November 3, 2017
Canada
1 review
0 helpful votes
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Pleasantly suprised
October 6, 2017

Getting older and needed a bigger screen on my phone. Found Orchard in a google search. Found a IPhone 6s Plus at a reasonable price. Purchased it and paid the extra $20.00 for expedited delivery. Ordered on Wednesday the phone arrived Thursday. Item looked to be in great condition. Had the phone up and running that day. Hopefully the phone will last me a few years and I will go back to Orchard for a new one.

Date of experience: October 6, 2017
Canada
1 review
0 helpful votes
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This is the second time I have used Orchard. Both times I have been very satisfied. Shipping is quick, phone quality is better than the claim and no hassles. I can trust that I am getting exactly what I want.

Todd S

Date of experience: October 23, 2017
Canada
1 review
1 helpful vote
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Like many people these days I have a collection of what I thought were redundant electronics collecting dust in my desk. I stumbled upon Get Orchard via blogto and immediately downloaded the app. I thought there'd be no one who wanted an old iPhone 4 but went through the steps anyway. Within two weeks I was notified I had a buyer. I sent the phone to the office despite feeling unsure about not seeing any money up front, but within three days I got an electronic transfer for more money then I thought my phone was worth.

Get Orchard has excellent support via email and videos for people like me who know nothing about the tech side. I was able to re-set my phone and clear old data via easy to follow videos. There's even a video on how to fold the shipping box. All in all this has been a really great discovery. Now if only they would sell used iPods...

Date of experience: June 9, 2014
Canada
1 review
1 helpful vote
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I've sent them 3 iphones already throughout two years. I've only had one issue just regarding a typo email address but they were understanding and sent an etransfer right away to my correct email address once I addressed it. Would recommend!

Date of experience: March 23, 2018
Canada
2 reviews
1 helpful vote
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This was my first experience buying from Orchard, and it was great. I was easily able to find the phone I wanted at a relatively cheaper price than others online. The phone also arrived quickly and was in very good condition. I'm looking forward to buying from Orchard again.

Date of experience: August 15, 2018

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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