GetOnFleek

Its a scam. I ordered a romper for Halloween on October 4th. Process was easy. Got a confirmation email and thought I was set. The only information on shipping was that it was free. I ordered on the 4th and didnt need it till the 28th, so why worry? Well, on the 9th I received an email stating my order was in production. Wait, they make these as one-offs? Doubtful. Anyway, they had a track your order button, so I hit it. Said that the estimated delivery date was the 25th, but they are back ordered, so it will take an additional 15-30 days to receive. At no time during the ordering process or when I received the confirmation did they state it would take 2 months to receive the romper. They know these are for Halloween. I contacted support and they were less than sympathetic of course. They said they list the delayed shipping information on their Shipping and Returns tab on their website. Why would I check that before ordering? Should have shown estimated shipping time during the ordering process or confirmation. You have to cancel within 24 hours. I didnt find out I wouldnt receive it in time until 5 days after I ordered, so how could I cancel? They wouldnt refund the order, even though they didnt send it to me. I had to pay a 30% re-stocking fee. Yeah. Scam. Cost me over $30 to NOT receive the item. Its not something that I would ever use for another occasion, so I just did it. $30 to learn the lesson of not doing business with companies that arent reputable? Yep. Wish I would have read reviews before ordering as many people are upset with Getonfleek. They dont even have an option to write a review on their Facebook page. Wonder why? Pitiful.

WARNING! DO NOT SPEND YOUR MONEY ON GETONFLEEK.COM

Ok, where do I start with this complete failure of a company?

28 JAN 2017: Ordered first shirt with getonfleek

25 FEB 2017: I send getonfleek an email to check upon the status of my order after receiving no updates

18 MARCH 2017: Getonfleek finally responds to my email (that's 21 days to respond to a single email) telling me that it "looks like your order has been shipped and should be arriving within the net few business days".

4 APR 2017: My shirt finally arrives but it's the wrong color, it looks hideous and so I write a negative review on site jabber.

5 APR 2017: A getonfleek staff member contacts me and asks me to email their help desk with a photo of the shirt.

18 JUN 2017: After ignoring my first email with the image of the tee, I sent a second email which getonfleek eventually responded to, offering a replacement.

22 JUN 2017: I get an email informing me that my order is in production.

6 JUL 2017: I get an email saying that my product has finished production and that it should be shipping withing 3 - 7 days.

15 JUL 2017:9 days go past with no tracking number or updates, so I emailed getonfleek. The responded telling me that the order was "lost". Great.

At this point, getonfleek has failed to send me one acceptable T-shirt in 6 months.

Getonfleek is the worst case of company mismanagement and staff incompetence I've ever seen.

One more thing I want to point out that strikes me as suspicious is the positive reviews on this website, look at how all the positive reviews are clumped together in dates, 7/1/17 has 5-6 five star reviews written in one day. Very suspicious.

Please avoid this website like the plague.

DO NOT SPEND YOUR MONEY ON GETONFLEEK.COM

I have all of the emails, tracking numbers to back this review up.

Complete Ripoff. This reviewer perfectly describes my situation but for an Ugly Christmas Sweater. I would recommend reporting them to the FTC for deceptive marketing. Would also note when contacting customer support you get an auto-response that they will get back to you 2-3 days. Yes, 2-3 to respond to your questions about timeliness. I asked to have the item shipped by a certain date and what are my options to make this happen. They replied with we're working on it then I get a tracking number that says it will take NINE days for my sweater to arrive 3 DAYS AFTER CHRISTMAS.

"Its a scam. I ordered a romper for Halloween on October 4th. Process was easy. Got a confirmation email and thought I was set. The only information on shipping was that it was free. I ordered on the 4th and didnt need it till the 28th, so why worry? Well, on the 9th I received an email stating my order was in production. Wait, they make these as one-offs? Doubtful. Anyway, they had a track your order button, so I hit it. Said that the estimated delivery date was the 25th, but they are back ordered, so it will take an additional 15-30 days to receive. At no time during the ordering process or when I received the confirmation did they state it would take 2 months to receive the romper. They know these are for Halloween. I contacted support and they were less than sympathetic of course. They said they list the delayed shipping information on their Shipping and Returns tab on their website. Why would I check that before ordering? Should have shown estimated shipping time during the ordering process or confirmation. You have to cancel within 24 hours. I didnt find out I wouldnt receive it in time until 5 days after I ordered, so how could I cancel? They wouldnt refund the order, even though they didnt send it to me. I had to pay a 30% re-stocking fee. Yeah. Scam. Cost me over $30 to NOT receive the item. Its not something that I would ever use for another occasion, so I just did it. $30 to learn the lesson of not doing business with companies that arent reputable? Yep. Wish I would have read reviews before ordering as many people are upset with Getonfleek. They dont even have an option to write a review on their Facebook page. Wonder why? Pitiful."