GetaroundReviews 122

Updated review on 8/30/22 - After several communications with Getaround and seemingly getting nowhere, I received an email from Celine at Getaround customer service saying since my experience with Getaround was less than stellar, Getaround will refund all charges for the July 29th car rental. These refunds showed up in my account today 8/30.
Will I use Getaround again? - possibly but carefully if I am in Portland again.

On July 29th in Portland Oregon I contracted with Getaround to rent a 2011 Toyota Corolla from someone named Daniel. My son and I walked to Ladd Street and picked up the car to travel to the west coast. The car soon refused to travel up the hills. The engine bucked heavily and one time stalled on a sharper incline. We decided to turn around and did not make it all the way back. I found a parking lot and called Getaround to come get Daniel's car. Getaround charged me for the rental, the gas refill and the tow back to Daniel's location. The following is what I wrote to Getaround when they asked "How did we do?

Daniel's 2011 Camry failed about half way through the trip it was rented for. I turned the car around and before it failed completely, I parked it in a convenient parking lot. I called Getaround to to report the location of Daniel's defective car. Getaround dispatched a tow truck. I took an Uber back home at my expense.
- Daniel's car was poorly maintained and failed on the trip but Getaround insists on charging me to rent it?
- Daniel's defective car was not drivable to a gas station but Getaround wants me to pay for the replacement gas?
- Daniel's defective car was not drivable but Getaround wants me to pay to have it towed back to Daniel?

The car was in poor condition and not suitable for renting out. The rental fee, the refueling fee and the towing fee are not my responsibility. These fees are either to be absorbed by Getaround or charged to Daniel.

Tim McGuire
8/17/2022

DO NOT TRUST THIS COMPANY!
I was very pleased to learn I could share my car with an automated system, because during the past 18 years (I have been in car sharing systems for that long) I have been sharing personally handing over the keys and explaining, which took quite some time. Someone always had to be home when the car was fetched, stressing on my personal life, but I was and am a big fan of carsharing.
Getaround promises you that there won't be any hassle and they claim to have a very trustworthy system when it comes to checking potential renters.
First of all: about 3 out of 10 people driving your car are NOT the people who have rented it and given their details. On one occasion, the 18 year old daughter of a Getaround member took our car on a week long holiday in Spain. She wasn't allowed to be part of the system due to her young age, so her father became a member in order to make it possible for her to have a car.It happened on many occasions that someone other than the Getaround member fetched our car.
And then: the so-called "Getaround connect box"Getaround promises you there will be no hassle. People can fetch your car, kilometers will be read automatically, as will the level of fuel. After about two months, the connect box stopped functioning correctly, giving wrong numbers on the fuel level. This resulted in us having to pay for fuel at an exaggeratedly high price, 50 cents over regular prices at the pump, despite the fact that we had fueled up the car to 100%. Not only did we pay for fuel, we now had to pay again for it. When I contacted Getaround, they claimed the connect box was working correctly. When I sent them proof it wasn't, they refused to reimburse me the amount I had been charged incorrectly. Since about a week, they even don't reply to my emails anymore.

Absolutely horrible experience.

Stop wasting your time complaining on review sites (tho reviews do help others avoid the fraudsters at Getaround). Go to https://www.bbb.org/file-a-complaint/1116-******* and file your complaint for whatever money taking, account screwing, genuinely illegal activity Getaround staff has done.
For my part, literally every other rental, I have to keep an eye on my inbox for an email stating Getaround has taken more money from my account for something obviously false and easily disproven. I have wasted hours EACH TIME hunting down photos that are already documented in the app and resending them to whichever incompetent, condescending, miserable employee has notified me they took more money from me. They have full, unmitigated access to your funds and can charge, without any notice or prior inquiry, literally as much money as they see fit for anything from a "faulty" fuel readout to an owner trying to pass off a ticket they received prior to me renting the car as being my fault. That latter thing happened despite full documentation on the rental check-in that the ticket was on the car prior to me renting it.
Getaround has to be begged or cajoled into refunding your money and sometimes does not remit the full amount (fraud). Never once have I received any kind of credit to my account or even an assurance they will be more diligent in the future. When using Getaround, be prepared to put in a lot of extra work and documentation + be sure your payment method has at least 2x your total trip rental available so they don't overdraft your account with the extra charges.

The car they rented me was impounded for being a stolen vehicle. The police pulled it over and said it was reported stolen and get around refused to give me a refund. Bizarre experience.

SCAM
SCAM! BEWARE! " they will empty your account as soon as they get your bank card details! I rented a car through this service everything seemed fine, i even had to bring it back earlier and check out earlier than expected. They refunded me for the hour difference. Brought the car back spotless as expected. Then my deposit money of 400 was still not refunded to my account. It said i had to wait for up to 5 working days which i did. When i reopened the app i realised that they had kept all my deposit money along with extra random costs, i was puzzled i went on my online bank i use for car rentals and realised all my money was gone to their system and in addition they were still trying to take some money from my account, as there were no more than 700 on the account the withdrawal requests were declined since they had already taken everything. I tried to get in contact with them impossibility to get a hold on anyone. BEWARE! THIEVES

8 hours before my trip they cancel my rental and make me rent another car not making them self responsable for their mistake i had to pay out of pocket twice whay i paid at first

I have been using Getaround very often since years. So long that but time they were still called Drivy.

Never a single problem and always paid everything, cared of the cars, good communication and 5-star rating of owners (they diserved), brought back the full tank, etc...

Until today. Basically I took the maxium package size of km for a day (800 km) but I did 1011 km.

These 200 km I wanted to talk to the owner of the care to reduce maximum to 20 €...

1) she ignored me and clicked do through GetAround which is expensive as hell.
2) Instead of more or less logic 20 € it became 70 €!
3) I informed both the owner of the car and Geraround.
4) Both answer the same "We cannot do anything, that's life, go on with it."

With this treatment to a client who has been using this service since years without any issue (not even one)... sorry but good bye and never again.

I needed a nice, cheerful, empathic answer and at least with some middle-solution (like a €20 compensation, for example).

Good bye Getaround, good luck but I won't recommend you anymore. In any case, it got more and more expensive practically the same price as an offical car-renting business.

I rented a Kia from Getaround today. The owner texted me the address of where to pick up the car. He told me to drop it off at the same location. I go to the address, get the car, everything seems fine. When I go to drop it off at the time I was supposed to, the Getaround app won't let me close out the reservation as the car is too far away from its home address. It turns out the "home address" was in some random spot 30 minutes away from where I picked the car up at. The only option the app gave me was to call customer support. I explain the situation, and the guy just decides to charge me for an extra hour without even asking me first or hearing me out, and tells me to drive it to the car's registered home location. I explained that I was AT the location the owner requested me to drop it off at. I had my personal vehicle at this location, and if I drove 30 minutes away to where the car was registered at, I wouldn't have a ride home. It was like talking to a brick wall. His only response was "I charged you for another hour. Drop it off at the other location". I couldn't believe they would just blatantly charge me when I was asking for assistance. I texted the owner and told him what was going on, and he quickly changed the car's home location and I was able to return the car. I will never use Getaround again.

Getaround was my go-to car rental service for a while now. I've used it in California and Illinois. Unfortunately, I will no longer be using their service moving forward. For a company that has it's own "customer happiness" team it was a surprise when I found out that customer happiness was not a priority for them. Without going into detail about my entire experience during my most recent, and last trip with them, all I will say is their true colors really showed.

Here are a few items that you may run into and to be aware of:

-when I informed the team that the car I booked had issues from the start of the trip, I was told: Getaround is not responsible for issues like this and the owner of the car may not have had time to get the issue addressed due to trips happening one after the other. (Meaning customer safety, due to mechanical issues is not as important as renting out the car so they can all get paid.)

-When the agents I was able to talk to were not able to support me and I asked to speak with a supervisor or someone else, I was informed that the best they could do is email my issue to their team and I would be responded to within 7 days. (Yes, this would really help me when my issue is taking place in the moment.)

-After my trip I waited over two weeks to speak to someone. In reality I think the only reason I actually heard back from Getaround was because I reached out to the BBB as an intermediary to help resolve my issue. (Keep in mind, my goal was not to spread negative/false information about the company. I simply wanted to speak to someone.)

-Each time I contacted Getaround to describe an issue during my trip I had to describe my issue again and again because no one ever took proper notes of my previous call or issue. Even when I finally spoke to the team lead two weeks later, I had to once again describe my entire experience because her notes were limited. And even though they stated that they were looking into my situation prior to speaking to me, the team lead, Patricia, said that after our call she would be conducting research.

I've always been that customer that says I may be able to overlook bad customer service because this will be a quick experience. But it's when you least expect that you'll need something that you find you need it most. So just keep in mind if you decide to use Getaround their customer happiness team may not isn't really concerned with your happiness.

The customer service at getaround is appalling. We are trying to get in contact with a member of staff as our rental is tomorrow and getaround have blocked our account for no reason and kept our payment for our rental. Prices for substitute rentals are now double the price. Getaround uses AI and automated responses instead of humans, we have wasted hours of our holiday trying to get through to getaround. Very disappointed. We will not be using getaround again.

Getaround by far, is one of the worst car sharing apps ever invented. They do not reimburse you for washing dirty vehicles. Most of the vehicles either have the key missing or there are children's toys in the backseat. I tried to get reimbursed for several car issues, including a car wash and was told since the next person who rented after me noticed a dirty back seat then i was not going to be reimbursed.

The only time you get to speak to a customer service representative over the phone is when you are actually renting a vehicle and not anytime after. They do not have a direct customer service number and several agents will be on ticket to address it however they ask you to repeat the same issue all over again instead of checking their system to see if a ticket was already implemented.

I strongly advise using other car sharing apps or an uber. This company needs to be dissolved and dissapear forever... SERVICE SUCKS>.

I don't know whether it was the owner of the car or Getaround itself, but we parked in a safe area with free parking and absolutely no signage stating that parking the next day would be illegal on that street due to street cleaning or other example.

You would think maybe we just didn't notice, however we received 3 traffic violations for parking illegally. After the first ticket we were sure was fake, we paid extra attention, yet still got 2 more tickets.

The last ticket, the third $60 parking ticket, we didn't realize was on the account and that we had to pay it. Since we did not use the app for 2 months we did not realize there was a pending ticket charge. All of a sudden we get an email saying the ticket was void. WTF? That is some bs.

I was charged 4 times the agreed price with no serious reasons and nobody to handle
The disputed claim. I am going to report the scam to the police and initiate legal action to get this business closed in France.

This company needs to be sued and shut down very illegal activity customer service works from home and does not do well with customers. They turned off the car that I rented because I was 30 minutes late I was stranded because the car wouldn't turn back on so I had to pay an additional 121 just for them to turn the car back on for me to get home. Do not rent from them a lawsuit is an for them as well.

Overcharged and fined for none of my mistakes. Favors Renter over Rentee, small errand n grocery shopping become nightmare. For $43 original rental got charged with $437 + $200+ $43 where none of my mistake follow all there rules.

DO NOT RENT ANY CAR FROM Getaround. I was just in a car accident when the police informed me that the car was not registered and or insured! I'm suing the entire company! That's extremely illegal & my life was at risk! They charge for everything and anything but don't even make sure the cars are legally able to be driven or comply with the state law.
If I could give them zero stars I would.

The company is horrible they make it so hard to get a car. Customer service can't do anything just there to answer a phone and say ok trusting team and won't allow to speak to anyone else. I been trying to
Verify my Ls giving me a run around that's what it need to be i will go to BBB as well

I rented once with these scammers. Never again. I was on a time crunch for an appointment, and I forgot the specific return time I had set. Instead of sending me a courtesy reminder via text, Getaround sends me an email. Who is likely to be checking emails while they're driving? The $50 late fee was more than the rental fee…and a crafty way to steal (I mean "earn") money. They said it was because of the income I kept from the car owner from not being able to rent his car for that time period, but conveniently didn't provide any proof indicating in fact there was someone else that wanted to rent that car.

As if that wasn't rough, I was late for my return because I was looking for a gas station to replace the fuel I used. The rental was a basic Chevrolet with approximately 26 miles to the gallon. For a 6 mile drive (round trip), and putting a gallon of gas in the car prior to return, it is logically impossible to pick up the car with a gas tank 78% full and return is 62% full. I even submitting a photo of the fuel indicator as part of the return procedure, and Getaround conveniently lost that.

Avoid this company at all costs and through these and similar messages of truth, this unscrupulous organization will be bankrupt and nothing more than an inconvenient memory hopefully very soon.

CAVEAT EMPTOR - BUYER BEWARE

Think very carefully before you hire a car through GETAROUND. You can ZIP around London with a more ethical company paying less and offered more value added service.

After you have booked something you cannot change it. The price only goes up. It cannot go down even if you change requirements that should reduce the fee.

They will find a reason to strip money out of your deposit. You cannot speak to anyone. They will not reply to your emails. They impose unilateral judgements & price penalties with no evidence.

Greedy car owners will try to suck more cash out of you on the flimsiest of reasons.

GETAROUND will support them.

Finally I phoned the LLP Registered Company address to make a complaint. After that I finally received an email reply. A second phone call ten days later triggered some of my money back.

It took me the best part of ten weeks to get £200 refunded. And a lot of hard work. I do not believe they would have refunded me if I had not kept at them and the LLP on a regular basis across so many weeks.

Hire a car from anyone but not GETAROUND.

I am now signed up with a proper company. ZIPPING around London in the same model of car for less money. Fully insured. Congestion charge included. With a call-centre, people to talk to and systems in place to protect you from apparent extortion.

People like me who need a hire car service have far better options than renting from this horrible company.

VARH of Clapham Junction

Firstly, we had no idea this could even happen. Much, much, less that it has happened to so many other customers.

We live in DTLA and choose to commute by bike. When we need a car to pick up some boxes from our storage unit then we will rent a Getaround for a few hours. The distance from our apartment to the storage unit is 1.5 miles, a 4 min drive according to Google.

On Nov. 13th my husband rented the Getaround for 3.5 hours. Solely to go to the storage unit then to our apartment. He took pictures before and after. Nothing was unusual or wrong with the car. He returned the car. Uneventful. We didn't give anything a second thought.

On Nov. 19th Getaround emails my husband saying that because AFTER he returned the car, the "check engine light" turned on that they will be charging us $1700 for damages (including $200 for not reporting damages).

We disputed this obviously. They want "proof" that we did not cause the "check engine light", but how?

If there was nothing wrong when we had the car, drove the car no more than 5 miles total in less than 3.5 hours. Why would we ever think to take video or extra photos of a car that was seemingly fine. Furthermore, any car owner can attest to the fact that the "check engine light" can turn on for a myriad of different reasons at no specific time and disappear then reappear 2 weeks or more later. We never used the car excessively or got into an accident or caused any damage. If the "check engine light" turned on after the car was returned then it sounds like the owner needs to do the necessary maintenance to their car so that it can be in optimal working order to be rented.

Getaround provided no proof to us that we in fact caused the light to turn on. They charged our credit card the $1700 and said there was nothing we could do about it. We have disputed and will continue to dispute this. We also called our credit card company and they are investigating.

Link to the reddit where I see this nightmare scam has happened to other earnest users -- https://www.reddit.com/r/GetAround/comments/jovbpc/getaround_is_a_scam/

Has this happened to you? Any lawyers out there who want to help look into this bait and switch scam Getaround is running? Email me, *******@gmail.com