Genuine Replacement Parts

Had a great experience ordering and navigating through the website. Did not receive email confirmation but received part quickly. I provided my model number and received a part that DID NOT work for my washing machine. I contacted customer service and followed all the requirements to exchange the part. They informed me that my part was under $30($28.89) before taxes and shipping and it was to much of a problem to return! Also suggested I sell on EBay! You would think that it being "Genuine Replacement Parts" they could get the right part with a model number. Now because of their incompetence I'm out $30+ dollars! Don't waste your time. I didn't even want money back only exchange. Last picture is original part.

The part arrived and in good shape even though the box was beaten up very badly. It, the panel was Easy enough to install, but required a special tool which could have been purchased through you? And included? It also would have been nice to have install specifics from you instead of from YouTube? I am still concerned that this part should have been recalled we have owned many microwaves in the past all of which have the same type of control panel and never have they ever stopped working like this one. We were warned when we purchased it to get an extended warranty because of just this problem. And I have several neighbors with similar ge microwaves that have the same issue. Thank goodness my husband is an engineer and had no problem with this install otherwise it would have been smarter and cheaper to buy a new one…. More trash to pollute our planet! This was a built in so it was more expensive to replace. And after it only being about 4 years old it seems that GE should be looking at why this part fails so easily and soon.

1. I ordered two parts because the web site said both were in stock with ample supply. I needed these two parts to get my refrigerator running, so timing was important. 2. They shipped only one part out of two and made no indication of anything missing or delayed in the packaging or on the order's web status. 3. When called on the phone the next day, they claimed it was back-ordered by two or three weeks and offered a refund on the missing part. 4. The next day, they said in an email that the order had been processed by their supplier, and we would have to accept delivery and then return it afterward if we wanted a refund.

I'm giving them the benefit of the doubt by assuming this is pure disorganized incompetence on the part of both their web upkeep and support teams, and that there was no ill intent.

Ordered freezer thermostat friday afternoon and it arrived sunday morning!

Total price with "free" two-day shipping was actually a few dollars less than competitors with supposedly cheaper prices when their extra cost for two-day shipping was added in

Speed was of the essence in this case since i had to jump the inoperative freezer thermostat and manually manage the temperature by tweaking multiple on-off settings of a mechanical timer until the thermostat arrived...

I ordered a starter relay for my Kenmore refrigerator and received a defective part and the company is trying to make me jump through hoops to return it for a refund. I will NEVER purchase anything from them again. Be very careful to read all their policies before making any purchase.

I tried uploading a copy of my receipt to this site, however it will not let me add it.

I contacted this company looking for genuine replacement TV stand legs for my LG TV, I thought when I ordered them I ordered a set of legs. I paid $32 including shipping and received one leg in the mail. To my surprise I called and said one leg? They replied to me they could not find the part number for the other leg that it doesn't exist and that they can't find any information on my television. When I requested a refund, it's funny how it was priced at $23.77 and nothing under $30 can be refunded! Total scam. They are rip offs! Don't buy from them!

Received the part very quickly, it was exactly what I needed. Took my friend (also female!) and I less than 30 minutes to replace the valve after watching an excellent youtube video. I am pleased to say it appears to have fixed my issue of water leaking into the tub after a cycle. The price I paid was fair and it was easy to find exactly the part I needed. I will be back if I ever need another part for my Maytag washing machine. Genuine Replacement Parts is awesome!

I received the wrong Item. So I emailed them back. Got fast response but was told " Your part is under $30 so with our restock fee AND shipping it's not worth returning." In other words the heck with me. They did not check to see why I received the wrong part or anything like that just said nope your not getting money back and we are not taking part back. It WAS NOT any kind of electronic part. I mean they must make a little money on the part I received. Why would they not even offer help like a discount or inquire to see why I got wrong part and help me get correct part. This is for my elder moms dishwasher whom cares for my Dad who is a VET in a wheel chair. I explain the dishwasher being broken is making my Moms life so much harder. They or the person I was dealing with did not care. So I am out of the money and have a brand new GE plastic part to just throw in the trash. UNREAL!

This company sends out the wrong parts because their web search does not track to the proper item and then they refuse to pay for return shipping. Why would I purposely buy the wrong part. I received and unending chain of emails asking for photos of various items and then they still refused to send me a return label for something their website turned up in a search as being the proper part for my refrigerator. Beware! Stay away!

I purchased a replacement stove top for my mom and within 3 weeks the paint was chipping off the surface. I submitted a claim with their customer service and after numerous emails with pictures and proof they did NOTHING. This place is selling fake products.

We ordered a faucet replacement for our reverse osmosis water filtration system. They delivered the wrong part several days past due. It then took 15 emails, ten photographs and constant back & forth between several support agents in trying to get a refund. They made us jump through a ton of hoops for a $70 refund, not to mention we had to pay return shipping. No return label was provided.

Dont waste your time or money These guys are awful. Take your business elsewhere.