Genuine Replacement PartsReviews 10,768

1. I ordered two parts because the web site said both were in stock with ample supply. I needed these two parts to get my refrigerator running, so timing was important. 2. They shipped only one part out of two and made no indication of anything missing or delayed in the packaging or on the order's web status. 3. When called on the phone the next day, they claimed it was back-ordered by two or three weeks and offered a refund on the missing part. 4. The next day, they said in an email that the order had been processed by their supplier, and we would have to accept delivery and then return it afterward if we wanted a refund.

I'm giving them the benefit of the doubt by assuming this is pure disorganized incompetence on the part of both their web upkeep and support teams, and that there was no ill intent.

They sent me The wrong part for my electric stove. They said it match the serial number I gave them. But it obviously was not the correct top. I had to pay $67 shipping to send back. Then they only refunded me 2/3 of my purchase price. They claim they have a 25% restocking fee and don't refund for shipping. However, They sent me the wrong part and they should be responsible for a full refund to me. I sent the same information to another vendor and receive the part in one week and it worked perfectly. After many emails phone calls they will not even contact me back! Do not order from this place

Directly to the point, haven't completely have full experience with this order waiting to see if it's delivered on time. Well was delivered in a reasonable time, however was disappointed with the part. Nothing like what was advertised online. Matched picture of actual part needed with order number. When part arrived it was totally different part with same order number. Was informed, after lengthy litigation, this was a compatible part...? Plastic housing was larger and would not secure to the compressor wiring would be exposed to any loose fluids that may make its way down,( this is a part for freezer). So sending part back.! After carefully searching web, actually found same part removed and at lower price.