Genuine Replacement Parts

Oven hinge spring broke. The appliance store informed me that I had to purchase the complete
Hinge assy. The assy. Was not the correct one. I was able to remove the spring and installed on
My hinge. A week later the spring on the other side broke, went to G. R. P. Website ordered hinge
Assy. The delivery was quick, price was good and it was the right part. Win, win, win.

I paid $38.82 for a shelf for my refrigerator but I guess I had the wrong product # so it didn't fit and had to return it. It cost me $10 to ship it back and they had a MILLION rules about not writing on or damaging the box it came in and blah blah blah. Ok fine. I sent it back so now I'm in it for $48... and they charge a 25% restocking fee plus don't refund any of the shipping. So I got $26 back. I paid $22 for ABSOLUTELY NOTHING. They suck.

I paid double for the part from GRP because it would arrive today and I set up a workman to install the part but they lied about the delivery date. So I now have to pay for workman service call and have no part for him to install. I am also leaving on vacation for a week and can't let my refrigerator run without this part so now I have to empty out the frig and freezer and shut it off while I'm gone. Also I read the whole website and interesting that it wasn't until I bought the part did a window pop up stating they refuse to refund any part under 30 dollars. Mine is over that but I think that horrible to do to people and shows how they do business. If I wasn't in a rush I would have save 30 dollars and got the part from Amazon.

Damaged product with no discount or reply about the issue... And way expensive for no support. How do I know it will even last?

We could not return a $360 part because we didn't have the same box they sent it in. Horrible customer service. Please don't waste your money

The new cooktop and burner are working great. I ordered the burner, but the installer said I needed a replacement switch. The switch I ordered was for a Left rear burner. GRP sent the correct switch when the tech gave me a proper Part Number for the Right Front Burner.
I am happy with the way GRP handled my order.
I now have a great looking cooktop and the Right Front burner works. Thank you!

Ordered oem part. Received a busted part. Called immediately. UNBELIEVABLE. Beyond horrible. Worst customer service I've ever had. Makes Comcast look good.

GRP had exactly the part I needed.(Rear filler strip for LG gas range.). Tried all the other vendors without success.

Pros:
1) Fast shipping
2) Prompt customer service response to inquiry

Cons:
1) Product came opened, used, and dirty with writing on the bag (obviously looked like a used return)
2) Had to send 7 pictures (including the box) to customer service to attempt to hold their vendor accountable but still was not successful as they requested more pictures
3) Customer Service accused me of lying over $20 product for a fridge made over 20 years ago

Overall:
As a first time customer, I expected this to be a great experience but the lack of vendor accountability or basic customer service from support team will make me not come back to Genuine Replacement Parts. Accusing your customer of lying and not holding your vendor accountable for sending a dirty used item is disappointing. I do not recommend buying from this site.

You didn't list the size of the turntable anywhere on the product description on your website. Because of that error i ordered the product based on its appearance on the website. Only after i received it did i realize it was too big for my microwave AND THEN FOUND OUT THAT I COULDN'T EXCHANGE IT, RETURN IT OR RECEIVEANY CREDIT BACK FOR PURCHASING THIS PRODUCT. I doubt i will ever order anything else from your company.

I bought a replacement ice maker. When it arrived it was the wrong part. I contacted GRP for a refund. They asked for a photos of the part and the Make and Model sticker on the appliance. I sent the information. It took some time due to Covid-19 restrictions and some miscommunication. The refund was eventually denied. The excuses offered were that I ordered the wrong part originally and took too long returning. Seems like 'isn't able to' means 'someone doesn't want to' in this case. Every time I contact your company it's just another reason why my case doesn't yet warrant a refund. It's just indecent. GRP stonewalled, that accounts for the length of time it took. And, perhaps I did order the wrong part. That's beside the point. If GRP can't afford to exchange a part or refund a mistake, then they cannot afford to be in good business. I strongly encourage you to seek parts elsewhere.

Garbage company. I ordered a gas outlet, and they shipped me a single screw and charged me $17. I contacted their customer support after I received an email invoice for the screw telling them that something went wrong. This was BEFORE I got a shipping notice. They said there was no restocking and that I was going to have to pay, again, $17 for a single screw. I wrote back, again BEFORE I got a shipping tracking number. They replied again that I couldn't return it. Almost a day later, I finally get a tracking number and my card is charged, $17 for a screw that I didn't order. I double checked my browser history the day I tried to make a purchase from this garbage company and I didn't see a single page looking at a screw. Only the original part I tried to order.

Fortunately, I found the same part for cheaper from partsdr com. They had great customer service and got me the correct part promptly. Glad I know about them, because I will never order from GRP for anything ever again.

The company shipped my parts and the parts where not the correct parts for my item. I was disapointed when I was told that the parts paid for had to be returned to me and not refunded because of damage. Upon calling I was told that the carrier may have damaged the part. However, once discussed the company provided me with a full refund and was fair in doing so. The customer service team when I requested a call via email was very prompt in thier response to me and I was extremly happy about that. Thanks for your time and thank you for resolving my issue with the company!

I ordered a transmission agitator shaft mode shifter and related small parts for our 9 year old GE washer (GE WHRE5550K2WW). The parts I received were factory originals - fit perfectly. GRP's personalized email communication to me about the order delivery date (July 20th) was really appreciated-- Shipping package quality was excellent and shipping cost was very reasonable- Regarding the website- use the appliance Model number --very easy to navigate and the exploded views with corresponding part numbers and parts lists is extremely helpful. Thank You very much! - I highly recommend and will use this specialty business again. DJ-California