Genuine Replacement Parts
business logo of Genuine Replacement Parts

Genuine Replacement PartsReviews 10,768

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Genuine Replacement Parts?
grey star
grey star
grey star
grey star
grey star

Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
290
value
301
shipping
314
returns
151
quality
283
This company does not typically respond to reviews

Instant Feedback

73,570 reviews

We monitor reviews for authenticity

Raymond J.
1 review
0 helpful votes
Follow Raymond J.
Unfollow Raymond J.
Share Review
Report Review

Your site had exactly what I needed
June 25, 2019

Your site had exactly what I needed. If it works out like I think it will, I will definitely recommend your site to other cusomers needing similar parts. Received the part and it worked perfectly. Our Samsung refrigerator control panel and LED display works like new again.

Date of experience: June 25, 2019
Steve L.
1 review
0 helpful votes
Follow Steve L.
Unfollow Steve L.
Share Review
Report Review

Delivered as promised!
June 25, 2019

Delivered as promised!

Date of experience: June 25, 2019
jeff X.
1 review
0 helpful votes
Follow jeff X.
Unfollow jeff X.
Share Review
Report Review

Part was damaged in transit
June 25, 2019

Part was damaged in transit. And was replaced at no cost. Replacement part was delivered in a few days and was perfect.

Date of experience: June 25, 2019
Julie K.
1 review
0 helpful votes
Follow Julie K.
Unfollow Julie K.
Share Review
Report Review

When I received my crisper, part of the top of the crisper was cracked off with the edge left sharp. I don't know how that was not noticed when it was packed.

Date of experience: June 25, 2019
California
1 review
2 helpful votes
Follow Cy K.
Unfollow Cy K.
Share Review
Report Review

Buyer BEWARE!
June 25, 2019

Reading some of the previous reviews on GRP, struck me as eerily similar to my experience with them. They sent me a thermostat that literally blew up upon installation. When i tried to return it, they asked me to take pictures of the item, shipping lables, etc. and send it to them. When i questioned this arduous return policy, the agent, Felicity promptly hung up on me. This seems to be a pattern based on other reviews that i have since read about this company. When i filed a complaint with paypal for a refund, they challenged my claim. This is an unscrupulous company that will not return your money. Beware when buying anything from this company.

Date of experience: June 25, 2019
Bill H.
1 review
0 helpful votes
Follow Bill H.
Unfollow Bill H.
Share Review
Report Review

Exact replacements
June 24, 2019

Exact replacements - carefully packed. Thanks for the bulbs that FIT!

Date of experience: June 24, 2019
George H.
12 reviews
0 helpful votes
Follow George H.
Unfollow George H.
Share Review
Report Review

Part was exactly what I needed
June 24, 2019

Part was exactly what I needed. Pricing was comparable to what I saw elsewhere.

Date of experience: June 24, 2019
George H.
3 reviews
0 helpful votes
Follow George H.
Unfollow George H.
Share Review
Report Review

Good
June 24, 2019

Good

Date of experience: June 24, 2019
Satisfied C.
10 reviews
0 helpful votes
Follow Satisfied C.
Unfollow Satisfied C.
Share Review
Report Review

Best price on the internet
June 24, 2019

Best price on the internet. Relatively fast shipping. Part was exactly as ordered.

Date of experience: June 24, 2019
Norman D.
1 review
0 helpful votes
Follow Norman D.
Unfollow Norman D.
Share Review
Report Review

Very pleased,prompt service and shipping
June 24, 2019

Very pleased,prompt service and shipping

Date of experience: June 24, 2019
Maria C.
8 reviews
0 helpful votes
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

Genuine replacement part ordered, quick shipping, very satisfied.

Date of experience: June 24, 2019
Eduardo G.
1 review
0 helpful votes
Follow Eduardo G.
Unfollow Eduardo G.
Share Review
Report Review

Overall it was a great purchase
June 24, 2019

Overall it was a great purchase

Date of experience: June 24, 2019
Larry L.
1 review
0 helpful votes
Follow Larry L.
Unfollow Larry L.
Share Review
Report Review

Used you before and everything worked out well. But this time the part was defective and it took a couple of days to get the warranty department to accept that the part was defective before sending me a new one.

Date of experience: June 24, 2019
Rick G.
1 review
0 helpful votes
Follow Rick G.
Unfollow Rick G.
Share Review
Report Review

Best price around
June 24, 2019

Best price around. OEM exact replacement too

Date of experience: June 24, 2019
Edward D.
1 review
0 helpful votes
Follow Edward D.
Unfollow Edward D.
Share Review
Report Review

Despite ordering EXACTLY by EXACT part number
June 23, 2019

Despite ordering EXACTLY by EXACT part number. Item was NOT the same requiring install of both items when wanted to install one and reserve one. Very unhappy.

Date of experience: June 23, 2019
bryan c.
1 review
0 helpful votes
Follow bryan c.
Unfollow bryan c.
Share Review
Report Review

Great price and quick delivery
June 23, 2019

Great price and quick delivery

Date of experience: June 23, 2019
Lynita S.
1 review
0 helpful votes
Follow Lynita S.
Unfollow Lynita S.
Share Review
Report Review

Thank you for a good shopping experience
June 23, 2019

Thank you for a good shopping experience.

Date of experience: June 23, 2019
Mark H.
8 reviews
0 helpful votes
Follow Mark H.
Unfollow Mark H.
Share Review
Report Review

Glass a little thinner than the original
June 22, 2019

Glass a little thinner than the original. Likeed website listing part numbers. Arrived in good shape and quicker than expected.

Date of experience: June 22, 2019
Judy V.
4 reviews
0 helpful votes
Follow Judy V.
Unfollow Judy V.
Share Review
Report Review

Very easy to find what I was looking for...
June 22, 2019

Very easy to find what I was looking for...thank you

Date of experience: June 22, 2019
KEVIN V.
2 reviews
0 helpful votes
Follow KEVIN V.
Unfollow KEVIN V.
Share Review
Report Review

Thank you for the speedy service
June 22, 2019

Thank you for the speedy service

Date of experience: June 22, 2019