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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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I purchased the wrong part. Returning it was a nightmare and a long process. Trying to get someone to respond to my initial request took three attempts. They would not issue refund until part arrived back at the store. The instructions for return were ridiculous. DON'T damage the box! Then I was charged original shipping and a restocking fee. This is the last time I will use this company. Find your part somewhere else!
Got the order on time and it was the OEM part that I needed.
Ordering was easy and I received it actually a whole lot sooner than I had expected. It will be installed in a day or two and we'll see how things go...
Received parts that were not the ones I had ordered (wrong part number)
Prompt deliver
Great responses to defective part. Replaced in two days.
Zexcellent
Hope It Fits
Your site is user friendly but I am a little shell shocked from other sites at this time
I received a part that was clearly pre-owned and broken. After waiting a week to do my repair, it was very upsetting.
Great...could not find the part anywhere else.
Everything went smooth and easy!
I put in my part number in the search the picture came up is the exact part I have because I bought the part two days before from Lowe's and it didn't work the worker from Lowe's told me try it if it didn't work I have 30 to return it which I did. The reason I bought it from genuine replacement parts is because the photo I saw is the exact part I wanted the day I received the part open it was the same part I got from Lowe's called and spoked to Jonathan that said it's and updated and it should work he spoke to one of his technicians and they told him it don't work with my model refrigerator he will send me an email with instructions to return the part so I called back spoke to Diana explain so I'm trying to understand I'm having to get changed for return and restocking fee she said if I send photos and model number and this and that then they will look into it no reply to email Jonathan email me after I spoke to her and said he already sent me how to return the part I called back the next day and he answers the phone he hanged up the phone on me. If I had read this reviews I would of not purchase from this company. NO ONE SHOULD EVER PURCHASE FROM THIS COMPANY STAFF RUDE NOT GOOD CUSTOMER SERVICE SERVICE WRONG PART JUST TO CHANGE STOCKING FEE TO MAKE MONEY.
Easy ordering fast delivery - got what we asked for
Product was exactly what I needed and arrived in a reasonable timeframe.
Chosen due to stocking location and speed of delivery
Great Site
Item was what I expected to get.
Very easy to do
Great job, I received my order fast and complete.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members