Kimmy A.

I put in my part number in the search the picture came up is the exact part I have because I bought the part two days before from Lowe's and it didn't work the worker from Lowe's told me try it if it didn't work I have 30 to return it which I did. The reason I bought it from genuine replacement parts is because the photo I saw is the exact part I wanted the day I received the part open it was the same part I got from Lowe's called and spoked to Jonathan that said it's and updated and it should work he spoke to one of his technicians and they told him it don't work with my model refrigerator he will send me an email with instructions to return the part so I called back spoke to Diana explain so I'm trying to understand I'm having to get changed for return and restocking fee she said if I send photos and model number and this and that then they will look into it no reply to email Jonathan email me after I spoke to her and said he already sent me how to return the part I called back the next day and he answers the phone he hanged up the phone on me. If I had read this reviews I would of not purchase from this company. NO ONE SHOULD EVER PURCHASE FROM THIS COMPANY STAFF RUDE NOT GOOD CUSTOMER SERVICE SERVICE WRONG PART JUST TO CHANGE STOCKING FEE TO MAKE MONEY.